Aegis Living San Francisco

Reviews and listings

What families and listing sites say.

Reviews

• CareScout3/5

  The care staff is great. Administrative staff, with one exception, leaves a lot to be desired. Non responsive to requests for time and attention.

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  Mar 14, 2026

• CareScout3/5

  While the individual care providers are, for the most part, very kind and helpful, the Administrative Staff, with one exception, leaves much to be desired. I have made numerous requests to meet with members of the Administrative Staff, with NO response.

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  Mar 13, 2026

• Caring.com4/5

  I visited Aegis of San Francisco's assisted living facility, and my brother will be moving there. I like that it was bright inside and the rooms are fairly good size. The staff members that I met also seemed very nice and very welcoming. I think they have a library and at least one garden that you could walk out or wheel out to.

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  Visitor

  Oct 21, 2025

• Caring.com2/5

  For the past 2 ½ years, my mother-in-law has been a resident at Aegis of San Francisco in South San Francisco, where the overall facility and staff are nice and dedicated. Unfortunately, we experienced four price increases during this time, leading us to believe that Aegis prioritizes profit over everything else. These continual price hikes and changes in management have made it challenging for us to afford their services. Initially, my mother-in-law was independent and enjoyed walks around the facility, but her health declined a few months ago, requiring more assistance. This increased level of care came with a significant rise in fees. A meeting with various management staff discussed the higher care needs and the corresponding increase in costs, which nearly doubled our monthly payment, prompting us to move her to another Assisted Living Facility. Throughout our time at Aegis, we've seen three changes in the General Manager position. The current General Manager lacks empathy, often ignoring emails and being unavailable for discussions. Additionally, there is a double standard regarding pets, where the General Manager's dog has more freedom than residents' pets, leading to uncomfortable situations. In summary, if you can afford the frequent price increases and are in good health, Aegis could be a suitable choice for your loved ones. However, it's disappointing to witness the shift towards profit maximization over promised quality of care and affordability. We were misled about expected annual price increases, experiencing four hikes in 2 ½ years. I highly recommend considering other options.

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  Family member

  Feb 13, 2024

• Caring.com4/5

  I toured Aegis of San Francisco. I liked the fact that they have 35 helpers on staff versus 75 patients, so it's a pretty good ratio. I looked at the menu. Unfortunately, my mother-in-law is not a thrill-seeker when it comes to food. She's very bland, so she probably won't be benefiting as much, but the menu looked good and decent. The rooms were very nice. The staff showed us the deluxe suite, which was very nice. She also showed us the independent suite and it was a very good size. Some locations were very nice, because it was in the courtyard, so it was quite quiet. There was one that was near the parking lot, so it may not be as quiet. The place was very nice. It was very clean, and it's nice that they had a microwave and a mini-refrigerator in the room. The staff member, Claudia, did a very good job. She was very helpful and very thorough. The only part I don't like is you go by a point system, and I didn't really care for that. They get evaluated every month, and when they get better, the points get lower, so then you don't pay as much. When they need higher care, they're in a higher point bracket. I don't really like that, because are they really going to be honest about the points system? It sorts of like a nickel and diming kind of thing, and that part I didn't really like. Let's say if you're already a high-point system and you're paying a lot of money, they come and reassess you next month, but because they're there to make money, do they really lower it? Because lowering it means they have less money, so are you going to really be honest and lower it if my loved one has gotten better?

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  Visitor

  Dec 28, 2023

• Caring.com5/5

  I went to Aegis of San Francisco. I would give them five for everything, but the prices are just all over the range of possibilities. It's just a very nice facility. Filipino staff. Everything about it is top-rate. The apartments are better, nicer in size, more appointments. The whole facility is top-grade. It's owned by a chain, and there's a lot of them in the Seattle area.

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  Visitor

  Nov 9, 2023

• CareScout5/5

  Aegis is a great nationwide operator.

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  Dec 4, 2022

• Caring.com4/5

  My mom will move into Aegis of San Francisco. It is a very nice, welcoming atmosphere. The facility seems very clean and neat. The staff seems very well organized. They have several amenities. When we were visiting, it was close to lunchtime, so some people were going to lunch, others were participating in an exercise class, and then there was one person watching television. The dining area is very nicely set up with tables for anywhere from one to four people. Everything seems very clean, neat, and well set.

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  Visitor

  Jun 5, 2022

• Caring.com5/5

  We toured both the assisted living and memory care of Aegis Living San Francisco. I liked their business model. It's family-owned and operated. I like that they keep their staff happy, they respect their staff, and they pay them well. There's not much turnover and that is huge in my opinion. The place was comfortable and the apartments were nice. The person who did the tour was great, knowledgeable, and passionate about the company. They have their own executive chef and the meals are prepared on-site.

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  Visitor

  Nov 21, 2021

• Caring.com5/5

  Aegis of San Francisco seems perfect for what I was looking for for my friend. The staff who gave the tour was wonderful, very outgoing, friendly, and accommodating. There wasn't many activities due to the COVID-19 policy that was in effect there. They have many amenities. The courtyard in coming and going was big and spacious, and there was lots of parking. The staff was helpful.

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  Visitor

  Oct 21, 2020

• Caring.com5/5

  Aegis of San Francisco's staff is friendly. They had pretty good food. They'll take you to a doctor and back. It has a nice little courtyard. My dad had a studio room on the ground floor memory care, and it has a shower, toilet, and refrigerator. They have motion sensors, and the place has been newly painted. It's a generally nice and clean place. The way it's modeled is appealing and well laid-out. They have a barber shop and a gymnasium.

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  Family member

  Jul 17, 2017

• Caring.com4/5

  My parents have been in Aegis of San Francisco for about 1½ years now. It is a clean, big place. They have beautiful rooms of doubles or one-bedrooms. There is a nice, huge room in the main lobby, but it is not really homey. They have all kinds of activities all day long, but only music is attended by almost everybody. They bring in good musicians. It is a nice location, but there is not enough parking. There is a little garden indoors, but there are not a lot of grounds for the residents.

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  Family member

  May 30, 2017

• Caring.com2/5

  I didn’t like Aegis of San Francisco because they had a separate area for the Alzheimer's and dementia people. It’s a beautiful place, but I just didn’t get that warm type of feeling.

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  Visitor

  Nov 7, 2016

• Caring.com4/5

  I have placed my husband in Aegis Living (Aegis of San Francisco). He has only been there for two months now. So far, everything is going well. The experience has been good. The staff seems experienced. They seem caring and they’re open to suggestions. They have medical personnel there, which is something that I feel comfortable with. They do have activities planned for the ones in memory care with music and things like that. They might even have bingo, games and what-not. My husband’s room is a private room with bath.

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  Jean H. · Visitor

  May 11, 2016

• Caring.com3/5

  My mother selected Aegis of San Francisco as she felt that the size was most appropriate for her, and she liked the apartment. My impression was quite positive. The person who showed us around was very good in highlighting features, very warm, and communicative; that was a good visit. We thought it really suit mom’s needs although she doesn’t like the food, and she is not finding other residents to be friendly enough. The apartment that she has in Aegis is lovely, and I don’t think she could have gotten a nice apartment at any place but for other things like activities and for the level of the people who are there, I don’t think it works that well for my mother. They do allow pets, and she has a nice view from her window.

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  Family member

  Nov 22, 2014

• Caring.com1/5

  If your loved on does not require a lot of assistance and can speak up for yourself and are independent, this would be an okay place. The memory care staff are not trained adequately, nor are there enough memory care staff to handle the clients safely and effectively, especially at night when many of the clients are sundowning. The staff while most were friendly, were not well-trained in handling dementia clients. There was a big staff turnover. I think the facility should stay with what they do best and that is assisted living. Unless they are prepared to provided excellent memory care, and invest in solid training of their staff, and provide realistic staffing for this vulnerable community of dementia clients, they should just stay with assisted living. The facility is beautiful, but what most family would prefer is to have well-trained and professional staff and enough staff to cover the needs of the most vulnerable needy of clients, the dementia clients. Assisted living is acceptable; memory care unit needs a lot of help and staffing and proper intensive training.

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  Family member

  Sep 9, 2014

• Caring.com5/5

  I chose Aegis of San Francisco for my mother because they have 24-hour nursing there. My mom is diabetic and what's nice about Aegis is that if someone needs to test for my mom's sugar, they can do it there. That alone helped us decide. The other thing was that the rooms are really big. The bathroom could fit a wheelchair and a walker. The way that the apartments are laid out, even though my mom has a studio, is really for a senior person. Their staff is really receptive. For the first two weeks, they have someone take my mother around even to all three of her meals. They have someone introduced her to everybody and sit with her and make sure that she gets involved in the activities. So you don't feel that your loved one is ever left alone. They have a very personal way about taking care of the seniors there and that's the nice thing. Also, because my mother used to be a designer, they have created a quilting club for her. They have a woman helping them garden, which is really nice. They have activities like exercise and they have an actual room with all the physical therapy equipments. There is someone who comes in and does arts and crafts with them. They actually have a hairdresser and she also does manicure. They have an onsite chef who takes requests on particular meals. They watch movies every single evening. They keep them very active and very alert. There is a courtyard where they can sit in. On the third floor, there is a beautiful balcony and you can just get a really great view of San Francisco. They actually have a shuttle bus and they do go for scenic drives and go shopping. It took us a while to find the right place, but it is well worth the wait. I really feel good that my mother is here. The other thing that is really nice about Aegis is that, if my mom ever had to have hospice care, it is waived because they have 24-hour nurses. So, she never would have to actually leave where she is living if something happens or if she got so sick and she needs hospice care. They also have memory care there too.

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  Family member

  Sep 8, 2014

• Caring.com3/5

  Aegis is fancy and homey. The staff is friendly, accommodating, and helpful. Most of the residents have Alzheimer’s. The food is good, and the serving portion is large. The dining area is spacious and cozy. The room is big and a bit fancy also with carpet. It’s comfortable. I used to enjoy their activities, but not anymore. They have music and movies. It is expensive here, I don’t like the staff, and management is poor

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  Resident

  Jun 10, 2014

• Caring.com3/5

  On the day I visited there were 5 or 6 bins of soiled diapers outside the main entrance, which was a day they were having a Christmas piano recital. Not a pretty sight to see. But, inside the decorations were well done, it smelled okay, the residents were milling about, the manager was very involved in the running of the place, which seemed overwhelming. I didn't like the size of the facility, too large and too far from the rooms if walking to the dining room. The rooms were nice and had several with nice views, some had kitchens. There was set dining times, but, exceptions could be made if someone showed up in the kitchen (mornings). They did have one nurse and one LVN on staff, an overall friendly staff. They had a dementia and Alzheimer's ward, with locked doors. had a nice sitting area, drinks available on a buffet, a nice atrium.

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  Visitor

  Dec 23, 2013

• Caring.com5/5

  My mother has been living at Aegis for nearly a year. Her room is beautilful. The common areas are like a well-appointed hotel. The staff is wonderful. They all address her by name and know us as her family. There are lots and lots of activities and day trips to keep Mom busy. The meals are good. The only problem Mom has had is the service in the dining room. All courses are brought at the same time (even the ice cream for dessert!). There is one resident that sits with Mom who could use some help in cutting her meat, but the wait staff is not observant of this. I have eaten there and the food is really very good. The administrative staff is excellent.

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  Peg D. · Family member

  Dec 8, 2013