Carlton Plaza of Fremont

Reviews and listings

What families and listing sites say.

Reviews

• Google5/5

  My father-in-law, Bob, lived at the Carlton over 4 years (Sept 2021-Dec 2025). He was 92 when he moved in and was 96 when he passed away. He was mostly independent and mobile for the first 3+ years. He went down to the dining room for meals and enjoyed going to the cafe for snacks. He enjoyed hanging out in the living areas and chatting with other residents. Sadly, Bob did not take advantage of the many activities offered. However, he made extensive use of the shuttle to Kaiser. The shuttle was a life savior to him and also my husband and I. The facility is kept very tidy, clean and pleasant. Bob fell on May 31, 2025 and went on hospice. He was 100% bedbound from June 2 - Dec. 29th. The staff took excellent care of him. They changed his diapers and kept him clean. They watched for bed sores. They took extra care and treated the two very small, minor pressure sores before they became an issue. The food service staff took extra care to send his favorite foods to his room. I was Bob primary family contact. The Carlton Staff was extremely kind and supportive to me and our family. We are grateful to the compassionate team at Carlton Senior Living Community, where Bob was cared for with kindness and dignity. Each day, a dedicated group of caregivers and staff made his life brighter and more comfortable. To all the members of the Carlton Senior Living Community who made a meaningful difference in Bob's life, our family will always remember their dedication and kindness with deep gratitude.

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  Jan 1, 2026

• Google5/5

  We had an initial meeting and tour with Olivia and it was excellent. She made us feel so at ease during a time filled with new changes for my father. Seeing the interaction between Olivia and the residents was heartwarming. We now look forward to this next chapter.

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  Aug 20, 2023

• Google5/5

  Carlton is a wonderful facility with a beautiful and large courtyard with fountains and seats and various plants. It is attractive and useful for relaxing and for seniors to exercise. One of the most important advantages of Carlton is the wonderful community that exists there. The staff is super friendly, and the people that live there are quite friendly. It’s truly a community in the sense that the staff knows your name frequently, the people know your name, and there’s no big differentiation between staff and residents. This is very rare and wonderful.

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  Aug 12, 2023

• Google5/5

  It has been over a year that my father has been living at Carlton Senior Living in Fremont and his experience has been incredibly positive. The genuine care, personalized attention, and vibrant community atmosphere truly sets it apart. I would highly recommend this facility to anyone seeking a nurturing and supportive environment for loved ones. One of the aspects that has impressed me the most has been the level of personalized attention given to residents. The staff has taken the time to get to know the residents on a personal level, understanding their unique needs, preferences, and interests. The facility itself is well maintained and provides a comfortable and inviting atmosphere. My father loves the courtyard area which is so peaceful and is a place where he can relax and enjoy the sunshine. He has benefitted from various activities such as exercise classes, scheduled events/outings, and increased social interaction. His Caregivers are responsive, caring, and empathetic. Our family has been impressed with Carlton Senior Living, and you should consider this facility for your loved one!

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  Jun 22, 2023

• Google5/5

  Visited my grandpa on Cinco De Mayo and Carlton had such an awesome day planned out for the residents. We got to watch the chefs make a 15 ft burrito which was very tasty. Then after we got to see a mariachi band play while we had margaritas. I'm so glad my parents went with Carlton, now we can enjoy the fun when visiting my grandpa. This place really feels like home, our family fits right in.

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  May 19, 2023

• Google5/5

  Overall great community for my loved one. The front desk staff and nurses always go above and beyond. Especially Morgan. She went out of her way to help me with a task, which was so appreciative. Thanks Carlton for making this such a great transition for my family.

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  Apr 22, 2023

• Google5/5

  Carlton Fremont is very clean with friendly professional staff I'm glad that we picked this community for my dad since he has been trying to get a home. Mae their resident liaison was really knowledgeable and friendly which made the move easier than the other places that we've been too. I will suggest to move in here it will be the most happiest place for seniors. Thanks Carlton for taking care of my Dad. Meg knows how to run a place with complete care.

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  Apr 20, 2023

• Google5/5

  My father lived at The Carlton Senior Living in Fremont for the past three years. Sadly, he recently passed away at age 95. I can't say enough good things about The Carlton. Dad loved sitting in the lobby or in the beautiful courtyard, and signed up for all the outings he could attend. The facility is clean, bright, cheerful, and every staff member you encounter is friendly, and seems to genuinely enjoy their work. The residents appear to be well cared for and happy to be there too. I live out of state, and I just knew he was in the best place possible, especially during the Covid 19 pandemic lockdown. The staff at The Carlton did all they could to provide the utmost care possible, and kept us all advised on a regular basis. I would wholeheartedly recommend The Carlton, and would even consider living there myself when the time comes!

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  Jul 30, 2021

• A Place for Mom4/5

  The Carlton Senior Living was very festive and clean. Everyone seemed very happy and nice. They were able to answer all of my questions and provide me with good information. It was a good experience.

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  Visitor

  Mar 15, 2017

  Verified
• A Place for Mom4/5

  I got to take a tour and the staff was great here. They answered a all of my questions and even sat down with me and my loved one. The only reason why we chose to go with another community is just because of the cost. All in all the community is lovely.

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  Visitor

  Oct 4, 2016

  Verified
• A Place for Mom4/5

  A nice community!!!

  The food at this community is good and they keep it well taken care of. My brother is still adjusting to his surroundings. The staff are friendly, nice and trying to get him to socialize with the other residents. He does not feel this community works for him but I think it is a good community.

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  Family member

  Jul 8, 2016

  Verified
• A Place for Mom5/5

  going well

  Carlton Plaza Fremont is going well. The facility is clean. The staff there are friendly. I give it all five stars. I have no complaints at this time. It has bee a good experience.

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  Family member

  Oct 3, 2015

  Verified
• A Place for Mom5/5

  All I Did Was Move My Friend In

  All I did was move a friend of mine in there. I do not know what happened, they said they were going to move her from a studio apartment to a one bedroom and it took a lot longer than they thought. That's about it.

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  Family member

  Sep 10, 2015

  Verified
• A Place for Mom2/5

  Very much a sales pitch, was not really listening to our needs. Nice facility, but not home. It would be like living in a hotel.

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  Visitor

  Jul 9, 2015

• A Place for Mom4/5

  very helpful

  The people at Carlton Plaza Fremont have all been very helpful and accommodating. They made the process of getting moved in a very smooth and easy transition. My grandmother has specific dietary requirements, and she does not always remember to mention it to them. It would help if they would make a note of her requirement so she does not have to always remember to mention it.

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  Family member

  Jun 20, 2015

  Verified
• A Place for Mom5/5

  She seems to like it there.

  She seems to like it there. It's clean and the staff is friendly. Overall they score very highly. I would give them a five.

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  Family member

  Apr 30, 2015

  Verified
• A Place for Mom3/5

  Happy with this facility

  Both my parents used this facility at different times, so I think my mother, who is currently there, is getting better care there because they took care of my dad also. We are happy with this facility and don't know if they would get the same care at another provider.

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  Family member

  Jan 13, 2015

  Verified
• A Place for Mom4/5

  Friendly staff, lots of great activities, food can use improvement

  I especially like the friendliness and ambiance. I like that I have my own caregiver. There are crafts, there is art, once a week there is drawing. wonderful art directly. We have church shuttle. One day a week we have a scenic ride. One day a week we can go a shopping. They give you rides to doctors' appointments. We have a quilting activity twice a month. We have a beautiful courtyard. Concert every month. Good exercise program; one four days a week for balance. Occasionally we go to Oakland to see a baseball game. The staff are extra friendly, except the director. They try to understand what your needs are and supply I was very happy when I got there. The salesman was so great. I had reservations. He reflects the friendliness of the community. The place has worked worked out well for me. The only thing I would criticize is the food. They're working on that. We have a meeting once a month with the chef and the director of kitchen services.

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  Resident

  Oct 9, 2014

  Verified
• A Place for Mom4.5/5

  Carleton Plaza Best Value

  Overall our experience with the Carlton has been very good. It did take a few weeks for our mother to adjust to her new setting but now she feels comfortable and trusts the staff. Our best decision was to lease the one bedroom on the top floor rather than a studio. The ceilings are high on the top floor so the apartment feels more roomy and feels more like a home than just a room. We feel very fortunate that she had the resources through the sale of her home and her retirement fund to cover the expense of this facility and feel confident that she will be able to stay even if her condition worsens over time.

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  Family member

  Sep 18, 2014

  Verified
• A Place for Mom3/5

  Oversold What They Could Provide

  Carlton Plaza is fine if you don't need any care services, but if you do need care, and you're paying for it, there are things to look out for. They could really use more staff members to provide the care they say they provide. We were oversold on what they said they could do, and as time progressed, those promises did not hold. Our expectations were not met, and our loved ones are now happy and taken care of in another place.

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  Family member

  Mar 26, 2014

  Verified