Carlton Plaza of San Leandro

Reviews and listings

What families and listing sites say.

Reviews

• A Place for Mom4/5

  Over all great. What can I say, it has it good point and bad point. Over all it was great and better some other places.

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  Victor I. · Visitor

  Aug 27, 2026

• Google5/5

  Carlton San Leandro is a beautiful, safe, and vibrant community. The activities are abundant and truly top notch. The location is so convenient. To see residents cared for with genuine love while they also find joy each day is a lovely site to see. A true family environment!

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  Feb 11, 2026

• Google5/5

  If you are looking for a senior living place for your mother and father Carlton of San Leandro has an excellent and caring team that will make your mother feel at home. When considering for my mother, I wanted a place where she felt at home right away as it was traumatizing for her to think she would have to leave her home or 53 years. From the welcome, the loving atmosphere and the team who showed great care, this place shouts SAFETY and LOVE. I highly recommend this community!

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  Feb 10, 2026

• Google5/5

  Absolutely outstanding and professional institution. Compassionate and respectful in every way.

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  Jun 23, 2025

• A Place for Mom5/5

  Mom is happier here

  My Mom has alcoholic dementia and is doing as well as can be expected in large part due to the community and services provided here. She has needed more help over the past year, congruent with the natural course of her disease, and will eventually need full memory care but for now she is fairly independent. At this point she has some extra help with medication management, with bathing and housekeeping. She also gets her primary medical care onsite and they have done well to serve her needs. She is overall happier here than she was at home with family members doing all things for her. I'm glad we have a place for her that will serve all her needs for the rest of her life.

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  Chris D. · Family member

  Nov 20, 2022

• Google5/5

  I've seen a number of assisted living facilities, and the Carlton is head and shoulders above any other place I've visited. My father has been there for a year and a half now, and the excellent staff has done everything they can think of to make his time enjoyable. Even during the pandemic, when family and friends can't visit and they can't allow their outside entertainers and exercise leaders and so forth, they have been very imaginative about fun but safe activities, everything from socially distanced hallway exercise classes to door decorating contests. I recommend them highly.

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  Jun 26, 2020

• Google5/5

  My aunt experienced a life changing fall that required her to move to Senior living. She had visited a friend at Carlton in San Leandro for years and so knew this was where she wanted to go. She was in the Assisted living side for only a month before she was diagnosed with dementia. The management and staff gave us exceptional guidance, help and emotional support during that time. The Memory Care side was equally well run. It was a much smaller environment, which with dementia is comforting and the staff could interact with all the residence easily. When it came time for Hospice, she was cared for with incredible respect and compassion. I always felt she was safe (and I visited frequently). I never regretted the decision of placing her at Carlton San Leandro. I am so grateful to the management and staff. Without their help and knowledge, the stress would have been overwhelming.

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  Oct 16, 2018

• Google4/5

  Seems nice staff is friends, but the food is not very good.

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  Feb 14, 2017

• A Place for Mom5/5

  Accommodating Living!!

  I toured many communities for my loved one and Carlton was our top choice. My loved one has really been enjoying her self since moving into the facility. The meals have been excellent and they have a large variety to choose from. The bedrooms are very accommodating and comfortable. They are also very reasoning and affordable in there range of pricing.

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  Family member

  Oct 5, 2016

  Verified
• A Place for Mom4/5

  Place was clean and odor free. Lunch was very tasty; portions small. Menu reasonably varied, 24hr snack bar. Nice inner courtyard to sit or walk in. Studio one very small, 300 sq. ft. $3,295. Weekly laundry, housekeeping, three meals a day, activities, some excursions, shuttle service included in basic fee. Staff friendly

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  Visitor

  Sep 24, 2016

• A Place for Mom4/5

  My Aunt Is Doing Well Here

  My aunt is doing well here at this community. Everything has worked out very well, and we are pleased. She is safe and in good hands here, they have good staff. We know she is receiving good care. Overall it is a good place for her and her needs.

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  Family member

  Sep 8, 2016

  Verified
• A Place for Mom5/5

  My uncle independently toured this place for my mom because he lives close-by. We were all set to enter Memory Care here, after a few relatives toured separately - and my grown daughter and I independently researched reviews, and I spoke with Amber on several occasions. My mom's well-regarded internist also seemed to approve of this facility. As quality facilities go, this is one of the more reasonable prices, though expensive, for higher-level care. Amber, the retirement counselor we worked with, was fantastic, very Nordstrom-like, even after my mom passed before we could actually move in. I can't vouch for all of the administration being as well-versed as Amber, though. This place is open, clean, and efficiently run judged by the impromptu visits my relatives made there. On the flip side, an Alameda area social worker hinted that some of the other East Bay Carlton facilities were less impressive in terms of the actual care given. Despite the reviews, my impression is that the expense and rate increases are not "hidden" if you do your homework carefully. If your loved one requires high-level care, be prepared to spend an annual base rate of around $85K in 2015.

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  Visitor

  Sep 17, 2015

• A Place for Mom5/5

  The sales staff was very friendly. The move-in process was easy. The only thing they could improve on is communication between the sales staff and the people who check the medications before the resident moves-in.

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  Visitor

  Sep 16, 2015

  Verified
• A Place for Mom3.5/5

  Mixed experience

  We've had somewhat of a mixed experience with Carlton Plaza. In terms of the facility itself and the care that they offer I think it is a very nice place. Now that my loved one is moved in the staff is doing a great job looking out for her. However, getting her moved in was somewhat of a challenge. We moved her from out of state and it turns out they wouldn't let her move in until all of her new doctors and paperwork were in order here, which ended up being quite the ordeal. I think they could have been a bit more accommodating or helpful during that process.

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  Family member

  Jul 23, 2015

  Verified
• A Place for Mom4.5/5

  best in class

  It is a nice facility and the staff is very friendly! A superior option for you loved on. It can be a bit pricey, but worth the additional cost.

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  Family member

  Apr 21, 2015

  Verified
• A Place for Mom5/5

  very happy with them

  We are very happy with Carlton Plaza San Leandro. My step mother is very happy there and things are going well. It is a nice facility with excellent staff that was willing to accommodate us in any way they could. Everyone there is excellent. Anything we have requested they have gone out of their way to help us out. My step mom really is very happy there.

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  Family member

  Mar 24, 2015

  Verified
• A Place for Mom3/5

  The monthly costs seem quite high, and the living space seemed quite small. There were daily rules that didn't seem to be necessary. The place was clean and pleasant. The Annual increase to the monthly fee is pretty steep.

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  Visitor

  Apr 19, 2014

  Verified
• A Place for Mom5/5

  Very Beautiful but Very Expensive

  They said that it was $2800 but then the care that he need was very expensive. Then a week later they added another charge. Plus $4000 just upfront for maintenance fees... Very, very expensive. Father only stayed there for one month and then passed away. Notified on 12th of September that he was going off of dialysis. They still had the nerve to bill my brother for $7000 for the month of October. We still owed $2800 because we didn't give a 30 day notice before he passed away. Yesterday they finally reissued a check to my brother. Quite a few people in the building itself mentioned that it was much more expensive than they originally thought. Passing medication was so expensive. Just 2 or 3 pills a day was $700 a month. Employees were the greatest, they were the friendliest Anyone that is fairly well off, it is a first rate place. Beautiful place. Like a cruise ship. My dad had a huge smile on his face and he really enjoyed it in there.

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  Family member

  Nov 8, 2013

  Verified
• A Place for Mom4/5

  I loved it there but my mom immediately freaked out. It was just too big for her. It was very easy for her to get out of the building. She needs memory care so if she was having a hard time I was worried about that. I loved it but it just wasn't the right place for her.

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  Visitor

  Oct 21, 2013

  Verified
• A Place for Mom4.5/5

  Great Community

  When we came to visit the community the residents just seemed more active. They were out of their rooms a lot. It was more like a hotel rather than a care home. The residents seemed happy and like they were having a good time. The location is very convenient for our family. The 1 bedroom apartments are pretty spacious and the prices offered a good value. They are a little more expensive then other communities in the area but they are also a better community.

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  Satisfied C. · Family member

  Jul 26, 2013

  Verified