The Commons at Dallas Ranch

Reviews and listings

What families and listing sites say.

Reviews

• Google5/5

  From the very beginning, our experience with The Commons at Dallas Ranch has been wonderful. Moving a loved one into assisted living is a big transition, and knowing that my mom is surrounded by such kind, caring, and helpful people has made all the difference. I want to give a very special thank you to Kashir, who was the very first person we met when looking for a place for my mom. From the moment he showed us around the community, he made us feel welcome and at ease. Choosing an assisted-living community for your mom is not an easy decision, but Kashir was so kind, welcoming, and helpful that he made us feel like we were in the right place. He really helped make what could have been an overwhelming experience feel comfortable, and I will always appreciate that. I also want to recognize Heather, Marina, and the med techs Izzy, Maila, and Carla. Each of them has been so wonderful, and I truly appreciate the kindness, patience, and compassion they have shown our family. I may be forgetting to mention some names, but please know that every staff member we have encountered has been welcoming, attentive, and willing to help. It is clear that the entire team genuinely cares about their residents, and I am so grateful for the kindness and support they have shown my mom and our family. We feel very fortunate to have found The Commons at Dallas Ranch and would highly recommend it to anyone looking for a caring, compassionate community for their loved one! Thank you, Jennifer Thomas

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  Oct 26, 2026

• A Place for Mom1/5

  Do not recommend

  Regarding The Commons at Dallas Ranch, I met with a very nice lady. I believe her name was (name removed), or something close to that. The things that stand out to me from what she told me were that we could pick our own room—for example, the smaller one-bedroom or the larger one-bedroom. That cost was determined by the apartment itself, and then there were tiers after that, depending on the level of care that was needed. She told me that we would go over the tiers. My mom came in about a week or so later. We reached back out to let (name removed) know that we would be coming to The Commons, and between my sister and me, we started receiving calls from either two or three different people, via text and phone, who were very anxious to get things started with us. When my sister spoke with someone, she was told that (name removed) was no longer there and that we would be dealing with, I believe, (name removed). I’m not sure. He was very unsure of any details, appeared very anxious, and was not very confident in anything that he told us. However, we did arrange to come in and go through the paperwork to basically sign a contract. Within a day or so of my sister returning his calls, we somehow—I don’t remember how—found out that he was no longer there either. Now we were dealing with a lady named (name removed). It was all very awkward for us, but at that point, we had already put plans in motion for her to be discharged from her post-acute facility and into The Commons. We didn’t really have much time or any choices at that point, as she was being discharged and had to go somewhere. My sister finally was able to speak with (name removed), and we made an appointment and went in. At that point, we were told that we had already been assigned a one-bedroom apartment, which was the most expensive one they had. I explained that I had never picked an apartment because we had not gotten that far. She agreed to let my mom move into that apartment at the cost of the lower-priced one-bedroom. She also told us that as soon as there was something we were looking for—which was downstairs and a smaller one-bedroom—they would move us for free, and in the meantime, we would only pay the cost of the smaller one-bedroom. We literally moved my mom into almost the furthest second-story apartment they had. It was very nice; it was just so far back and not what we were hoping for. (name removed) also told us that there would be an ambassador group of people, so to speak, who would come by and check in with my mom. They would ask her if she wanted to come down and have dinner or lunch with them, or if she wanted to come down and play games. It was supposed to be a group of people who had been there for a while and were great ambassadors of The Commons who would encourage her, especially during the first few weeks. At that point, we were not given what tier she would be in, although I did ask numerous times. We moved her in on [date removed]. There was never, ever an ambassador of any sort who came to greet her, encourage her, invite her to a meal, or even talk to her. A few days later, the person I believe was a nurse who was in charge of my mom’s medications called me in and wanted to discuss her medications. At that point, that is when I was told what tier my mom would be in and the cost of that. Obviously, we were already there, and I didn’t even have a say in what she was receiving as far as care, other than I did know that she would have her medications given to her and that someone would be there while she showered. That was on a Tuesday. On Thursday, I found out that my mom had showered herself with no support. I went to the lady I was directed to for scheduling showers, and she apologized for not having my mom on her schedule. We arranged for someone to come that Thursday, and her regularly scheduled day would be Thursday late morning. Again, that Thursday, my mom showered herself. At this point, through no fault of The Commons, my mom had not left her room. She was choosing to have her meals delivered to her room and was literally going downhill on a daily basis. She was struggling because she would ask for pain medication, and it would take two to three hours before they would get it to her. This happened on numerous occasions, even in front of family members. The last two concerning things were when they brought up a vaginal cream for her. My mom was more than capable of using it herself, but she did ask the person to open the packaging. The person handed it to my mom and tried to explain to her how to use it. It actually was a nasal spray. Lastly, they woke her up in the middle of the night and gave her Tylenol, which she rarely uses. Because she was dead asleep, she woke up, took the medicine, and then said, “Why am I taking this?” They stated that she had called and asked for it. Okay, she did not ask for it. She doesn’t take Tylenol, and it actually had been intended for another patient. So, between all of those things, we moved her home on [date removed]. I was told that we could give a 30-day notice at any point. We did so that Friday; however, they have now charged us for the entire month of May. She was there for two weeks. It was nothing but chaos, miscommunication, no communication, and promises that were never kept. They have now sent us a bill for over $[removed]. So, would I ever recommend The Commons at Dallas Ranch? Absolutely not. In no way, shape, or form.

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  Family member

  Aug 26, 2026

  Verified
• Google5/5

  The Commons at Dallas Ranch has been an exceptional blessing for our family. Our parents needed to transition quickly from their home in Southern California to an assisted living community in Northern California. I researched and went to 7 different communities and The Commons was the clear choice. The Director of Sales, Kashir Raheel, went above and beyond to accommodate every detail of the transition. From his thorough and professional introduction to The Commons to expedient communication and accommodation for our family, our parents are now thriving and enjoying their new home as they get to know other residents. As the first point of contact, Kashir couldn’t be a better representation of the excellence that is The Commons. Every detail from the wonderful professionals, physical beauty of the community, exceptional dining, management and activities is poured into to enrich the lives of their residents. The Executive Director, Heather Montgomery, is just as exemplary as Kashir. She authentically listens to the families with the goal of supporting every need via her outstanding professionalism and experience. It’s a grand gift to have found such a community that sees you as family. Thank you all so very much!

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  Aug 13, 2026

• Google5/5

  Estela provided exceptional care for my mom at The Commons at Dallas Ranch. She was always kind, patient, and attentive, treating my mom with dignity and compassion. Her dedication and warm personality brought comfort to our family, and we are truly grateful for everything she did. Thank you, Estela, for making such a positive difference in my mom’s life.

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  Jun 3, 2026

• A Place for Mom5/5

  Fun place to be

  My parents started living there four years ago going on five We have lost my father three years ago at 102. And he enjoyed the place so much being able to talk to everybody. Now my mom is there byherself at 100. I love the fact they keep my mother active in Bingo. Exercise classes every day. And friendship of people she walks with. Meals are fantastic. If I’m in a bad mood, I go to the Commons and I’m not in a bad mood anymore. I put smiles on faces and they put smiles on me.

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  Kathy B. · Family member

  May 16, 2026

• Google5/5

  I enjoy the happiness of the residence. They all seem to be very happy and enjoy themselves there. Very clean. Of your ever sad just go to the Commons and you’ll end up smiling. The front desk is very helpful to everybody. Good job If you have a problem, they listen and they try to help you. That goes for food, entertainment All of it

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  Mar 16, 2026

• Google5/5

  My parents have lived at The Commons for almost 7 years. Living far away, I am so happy with the love and care they receive here. Besides being a beautiful facility, the staff impresses me even more! Marina (Director) is amazing! She takes a personal interest in every resident and knows how to run this facility well. The staff in the dining room are always smiling and happy. They are kind and attentive to every diner and most of them have been there a while! Now that my mom is on hospice, the caregivers that visit her multiple times a day are just incredible. They are kind, show her compassion and take great care when tending to her needs. Thank you, Commons at Dallas Ranch!! We are so grateful for you!!

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  Feb 28, 2026

• A Place for Mom5/5

  Our experience

  Hello, I would be happy to give you some feedback. Everything is just fine. We absolutely love The Commons at Dallas Ranch. Everyone is SO caring, nice, understanding and just so ready to help. Very clean, and the food is ok. All the caretakers are so attentive. Always willing to help you. No complaints. I would highly recommend this place to anyone. . Thank you so much

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  Family member

  Feb 24, 2026

  Verified
• Google5/5

  We were welcomed inside the Commons at Dallas Ranch without even having an appointment. We received prompt and professional attention from staff. Following a same-day tour of the care facility environments and the available 1- and 2-bedroom suites, our family received timely coordination of their services. This allowed us to quickly schedule the required assessments for both parents (staff journeyed out of the area to make this happen), and helped us complete our applications, discuss the details, and complete the necessary forms. We deeply appreciate their help, and kindness, in finding and transitioning into a future care home for our parents. — the Fischer Family

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  Feb 10, 2026

• A Place for Mom5/5

  The Caring, Comfortable Commons

  I wish my mom would have agreed to go sooner to enjoy all they had to offer. We were actually looking forward to having meals there with her, as we heard there is an excellent chef! Everyone was very kind, welcoming and caring. Her end of life care was excellent.

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  Patti F. · Family member

  Aug 6, 2025

  Verified
• A Place for Mom5/5

  Angels All Around Us

  The Commons at Dallas Ranch have the most caring & wonderful staff ever. So helpful, understanding and ready to help you with anything. My mother is 102 yrs & was so scared to go & lived by herself for 10 years & in her house with my father for 40 yrs who passed 10 years ago. She is settling in and participating in everything. Thank you so much Dallas Ranch & the staff. You are ANGELS

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  Charlene S. · Family member

  Jun 24, 2025

  Verified
• Google5/5

  We absolutely love The Commons at Dallas Ranch in Antioch. My mother was Very Reluctant to go. She refused. We finally convinced her & she is very happy there. She is involved in all the games they play. The Caretakers & servers are awesome. They are so attentive & know exactly what you want & what you need. Also, Minerva is the Best Activities Director. They had a wonderful Birthday party for my mother Marian. On Nov. 6 she was surprised with a 103rd Bday. We're so happy we were referred to The Commons. We appreciate everyone & everything they do. God Bless all the Staff. Here are photos from the party. Thank you so Much. Charlene Schembra (Marian's daughter & family)

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  Jun 20, 2025

• A Place for Mom4/5

  Dallas Commons

  overall the facility is attractive, a great size- not too big or small, care givers seem nice and food is pretty good, however, I do think the management is a bit flakey. my mom has only been there just over a month and they have already fired the lead nurse and have told me the opposite information from when she first moved in on several important issues. communication could be better overall and the facility seems to have less activities then most I have toured which is fine for our needs but I'm surprised they do not coordinate more and encourage participation, and send out menus and activity calendars weekly.

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  Family member

  Jun 11, 2025

• A Place for Mom5/5

  Family experience Great community caring staff

  It's the right place for my husband. That is the most important for me!!! He's happy gets great care and is never just siting in room

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  Family member

  May 21, 2025

  Verified
• A Place for Mom5/5

  Top Notch Care

  My dad arrived here as a fall risk and a hospice patient. He had three previous falls in six months resulting in hip fractures. After moving to The Commons At Dallas Ranch, his appetite improved, he has built up strength, he participates in some activities, his new environment is clean and tidy. Lovely music is played in the dining areas and caregivers are always around and assessable. No codes are given to guests so security is well managed. My dad is thriving!

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  Glenda C. · Resident

  Mar 8, 2025

• Caring.com5/5

  My mother is in The Commons at Dallas Ranch's memory care. They are very helpful with getting all our paperwork together and getting everything set up for her. They have a staff that is very pleasant to work with and treats their clientele very nicely. I'm satisfied with it as my mom has been receiving very good service. The staff have been brilliant. She seems to be enjoying the food there, too, so it's probably good. The facility itself also seems very nice and very clean.

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  Family member

  Jan 21, 2025

• Caring.com5/5

  I visited The Commons at Dallas Ranch. Everything was nice and clean, the amenities, all of it. They gave a whole packet of activities and programs. The room was small. The staff was friendly. They gave us a little parting gift type thing, which was very nice, and homemade cookies, which I'd love to have the recipe for.

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  Visitor

  Dec 7, 2024

• A Place for Mom3/5

  Improvements needed

  Overall it was average. Admin was supportive, but staff were not the best. Some were very good, but many didn't care. The admin staff talked a good game and were very friendly, but then handed her to staff who didn't care. My mom's phone was stolen and no one cared or did anything. She passed within a week of that happening.

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  Michael P. · Family member

  Oct 3, 2024

  Verified
• A Place for Mom5/5

  Home away from Home

  My husband and I were in need of a place for my mom and loved The Commons on our first visit! (name removed)was absolutely wonderful on our tour. We decided to become a member of their community soon after. Sadly, my mom became ill and was not able to move in when expected. She entered under Comfort Care and spent her last days with the amazing care and comfort of everyone involved with her case. We only wished she could have moved in sooner to enjoy this amazing facility! We are so grateful to have made arrangements with The Commons, and we so enjoyed my mom’s short stay there.

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  Patti F. · Resident

  Oct 2, 2024

• A Place for Mom5/5

  wonderful staff.

  The staff are outstanding. Caring, polite and attentive! Based on the experience we have had so far, I have recommended this community to other families and will continue to do so

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  Family member

  Aug 13, 2024

  Verified