Ivy Park at Cathedral Hill

Reviews and listings

What families and listing sites say.

Reviews

• A Place for Mom1/5

  Not for Everyone

  Ivy Park Cathedral is a pleasant place with lots of activities and an adventurous menu. Meat and potatoes people may not do too well here, and the side menu options may require up to an hour wait. Active, healthy people or those on rehab might enjoy it, but Assisted Living is NOT a place for those with chronic medical or psychological problems that may flare up. There is really no medical staff available to help if problems occur, and care is definitely not meant to be 1:1,. My husband was there less than two months, and it was not a good experience. I can not speak to the Memory Care facility, which was not available when we were there.

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  Carol B. · Family member

  Oct 18, 2026

  Verified
• A Place for Mom4/5

  Great place, spotty communication.

  It all seems great! My only complaint is when I call with questions, I never receive a call back from the director of nursing. An example is the LTC plan. When I call for status no call back. I was told when we were researching facilities the Ivy handles all the paperwork, then I pay and get reimbursed. Which is fine, but at this point I have paid several months with no word on when I can expect reimbursement. I leave calls and send emails. All I ask for is a response, please.

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  Family member

  Sep 11, 2026

  Verified
• A Place for Mom5/5

  Great Place to live

  I am a resident here and i see some of the negative things people say. Some people just like to complain. The past few years the community has gone so far beyond what we got when I moved in over 5 years ago. We have great activities and the our meals are amazing. In the past year our care people have so improved with (name removed) in charge. Nobody is perfect but it is a great place to live.

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  Resident

  Sep 11, 2026

• A Place for Mom5/5

  Beautiful happy faculty. Both residents and staff. The layout is comfortable and cozy and it’s lovely that the layout is the same on each floor and that each had an inviting outdoor space. The ratio of caregivers to residents is also very reassuring

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  Laura L. · Visitor

  Sep 9, 2026

• A Place for Mom5/5

  Wonderful Find! Recommend Highly!

  Staff is fantastic. They know the residents and their particular needs/quirks. There's activities every day--a calendar for the next days' activities is left outside each resident's door every afternoon. There are daily outings to various spots in SF--we went to a Giants game last week and there are trips to Golden Gate Park, theater, Safeway and Target. There's a film shown twice every day. Various artists, singers, etc come and entertain. There's always something to do! There are two dining rooms. One on the third floor and one on the fourth floor. The food is good. The chef takes great pride in serving healthy meals. The Ivy is very clean. There are staff members constantly sweeping, vacuuming and there's housekeeping service for your room weekly. There are even self use laundry machines if you want to do your own laundry. The staff is very knowledgeable about the place and very professional and friendly. There was a bit of a kerfuffle when my husband's Kindle got accidentally thrown out. I spoke with the executive director and he ordered a replacement while I was in his office. He personally delivered it the next day! The apartments are very nice. My husband's room has a fridge, a microwave and a bathroom with a spacious shower with bench. There's a walk in closet and plenty of cabinet space. I'm very happy with The Ivy. I feel my husband is safe and well cared for there. When he starts running out of his meds someone calls me so I can bring in refills. They have a pharmacy they order from but it's cheaper for me to buy some meds and deliver. (Fish Oil is cheaper at Costco--Medicare's charge for the pharmacy brand is over $[removed]!) All in all I am very pleased with Ivy Park at Cathedral Hill. I can't say enough good things about the place and the staff. Something I didn't mention is that they have their own garage, which is so helpful here in SF where parking is hard to find. It's so easy to bring supplies for my hubby. They'll supply what you need (APUGS, wipes, gloves etc) but it's cheaper to buy and bring my own. I don't have to schlep anything for blocks and I can leave things for errands etc in my car and not worry about it.

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  Family member

  Sep 8, 2026

  Verified
• A Place for Mom3/5

  Our experience

  Assisted living staff is variable with competence. Some are excellent but a few are not as experienced. Wait times can be longer than advertised (15 minutes) when they are short staff or busy. Sales staff very responsive but administrative staff not. Requests rarely responded to in a timely manner and mostly require in person complaining. For medical issues, regulations make changes in the routine more complicated (orders need to be faxed for anything outside their scope of care). Excellent variety of activities. Food is good, cleanliness good. Apartment size varies with what is rented and is serviced once a week. Facility is expensive as it is large and offers a lot of activities and amenities. However staffing is an issue and the care administrators are rarely easily available to make adjustments in the level of care costs (no ongoing re-evaluations). I would say my number one complaint is that once a contract is signed, be mindful that their administration will not be active in keeping in touch with family members. Family members will need to remain diligent to see if the resident's needs are met.

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  Family member

  Aug 18, 2026

  Verified
• A Place for Mom5/5

  Ivy Park at Cathedral Hill

  I rate the memory care unit at Ivy Park a 5 out of 5. The staff treat residents with kindness, respect, and patience. They consistently demonstrate proactive care, anticipating residents' needs and providing attention even before being asked. (name removed) was very happy with the care he received during his final days, particularly from (name removed). I mentioned that the following day would be (name removed)'s 90th birthday and that he might have many visitors. Instead of leaving him in bed, (name removed) dressed him in street clothes, including socks and shoes. This thoughtful gesture was a tremendous morale booster. As a result, (name removed) was more alert and engaged for the next two days. When (name removed) passed away two weeks later, three or more staff members personally approached me to offer their sincere condolences. Their compassion and genuine care meant a great deal to me and reflected the exceptional quality of care provided by the memory care team.

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  Family member

  Jun 19, 2026

  Verified
• A Place for Mom5/5

  I met with both the Manager and Marketing Director of the facility. They spent a great deal of time with me asking questions about my husband and his needs. I thought they were extremely patient and nice, and the information they provided will help me make a decision about his future. I was given a tour of the facility, and it felt like a well-maintained and comfortable environment, a bit like our own home.

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  Carol B. · Visitor

  May 12, 2026

• A Place for Mom4/5

  Best/Most Reasonable in San Francisco We Visited.

  There is no air conditioning in the rooms. Their bookkeeping/invoices are difficult to understand. Excellent meals, many choices. Lots of activities, both on site and bus tours. They also moved all belongings and furniture. Even packed clothes. That is a one trip free offer. If more trips required there is a charge.

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  Family member

  Apr 8, 2026

  Verified
• A Place for Mom5/5

  Ivy Park at Cathedral Hill Is More Than Just Another Facility!

  Overall Ivy Park at Cathedral hill is a wonderful place. There's activities every day and the activity staff is fabulous. There's a film showing daily and a library with lots of books free for the reading. Outdoor concerts are held, many entertainers are returning favorites. There's front desk staff are very courteous, kind and professional. They know most of the residents by name and take time to converse and ally fears or provide information. The caregivers are excellent at their jobs and I feel my husband is safe in their care. The food is always healthy and delicious. There's two choices for each meal and a weekly menu is printed out for anyone to take so you know what will be served each day for each meal. There's a "bistro" on the first floor adjacent to the lobby where coffee, hot water for tea and ice water are available along with various snacks (energy bars, cookies, chips and the occasional bag of peanuts) and fresh fruit. My big perk: a parking garage! At my husband's old facility there was street parking so I would have to lug his food/supplies through the neighborhood and now I can even leave things in my car if I have errands to do later. The cost may be a bit high but it depends on the level of care each resident needs; there's an evaluation before you even move in so there's no unexpected price surprises. I feel the prices are competitive for San Francisco and I did investigate more than a few facilities. Also an email sent to the front office will be answered in a timely fashion and there are plenty of staff on hand if a question or problem arises. There's a shuttle bus and car service available for shopping/doctor appointments. The shuttle bus is used for "field trips"--TJ's, Safeway, Golden Gate Park, and last year we went to a Giants game! A podiatrist comes once a month. You have to sign up for that service. And also a beautician is on call for hair appointments.

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  Family member

  Apr 7, 2026

  Verified
• A Place for Mom4/5

  Pros/cons Ivy Park after one month.

  Housing and activities are 5. Food seems good. Staff are nice but there are times the wait can be 15-20 moments before someone arrives when called. There is significant red tape in getting basic medical care implemented, everything minor item requiring a physician order. Soaking a toe requires a home health referral. This may be the case with other facilities. The sales people are very communicative, the care coordinators are not. Very frustrating to get a call back or response to emails (if there was a separate category for the coordinators I would give them a "2". My sister requires high amounts of care and it is expensive. Ivy Park feeds details into a software program and comes out with a fee that is not transparent. Overall this is a place that would be more value for a resident who has minimal mobility and can still perform some activities of daily living. They have a memory unit which I have not yet toured. I would be wary of the cost of the caregiving services, as what they list are not always included without a significant charge.

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  Family member

  Mar 12, 2026

  Verified
• A Place for Mom5/5

  The director ((name removed)) and her assistant ((name removed)) were excellent. She is very responsive to all follow up questions. The residence is beautiful, very clean, quiet, and a great location. There are many activities and a widely varied menu from a chef. Many choices. We have already reserved a unit for my sister who doesn't want the responsibility for a large home any longer.

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  Christine B. · Visitor

  Feb 17, 2026

• A Place for Mom4/5

  Loved one is happy and I'm relieved

  It has been working out great! They are very friendly and welcoming. Facilities are clean, lovely and relaxing. Everything is well maintained, and she likes the food and enjoys the company of the other residents. The room sizes are spacious, and recently updated so all is modern. The bathrooms are really nicely done. The kitchenettes are also nice and allow for more independence. She also enjoys the large closet.

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  Heather H. · Family member

  Nov 20, 2025

  Verified
• A Place for Mom4/5

  Ivy Park At Cathedral Hill Is A Great Place!

  The staff is fabulous. There are so many people working there that really care for everyone. From the Front Desk folk who know the names and quirks of all the residents to the caregivers who are very supportive to the technical staff working in the custodial and kitchen etc. I would give them a 5 but we had a bit of a kerfuffle when my husbands iPad and Kindle (loaned to him by a friend) ended up in his wastebasket and subsequently thrown out. Sometimes there's an issue with the WiFi connection but as I understand it, it affects a certain portion of the neighborhood each time so it's a Comcast issue but annoying nonetheless. The thermoses I'm very happy with the employees and the environment. There's something happening every day activity wise and even the USPS delivery person knows the residents. I would like to add that the Evergreen section of the facility is very well run. That section is their memory care wing and it's very secure and there's a ton of staff in attendance. You need to be let in and out of that section of the building so it's very safe. My husband isn't a part of that area but we did have to use their elevators to get to the main lobby when the main elevator was being worked on. The main part of the building contains five floors of little "apartments." Each room has its own fridge, microwave, spacious closet and bathroom. Housekeeping is once a week and there's a laundry room on each floor if you want to do your own laundry instead of using the housekeeping laundry services. (I thought that last paragraph might be important since each facility is different and people might want to know when looking for a place)

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  Family member

  Oct 30, 2025

  Verified
• A Place for Mom5/5

  Our experience

  I would give 5's to all categories. Their staff works hard to take great care of their residents. Yes, we would recommend Ivy Park at Cathedral Hill to other families based on the experience so far.

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  Family member

  Oct 28, 2025

  Verified
• A Place for Mom5/5

  Ivy Park at Cathedral Hill

  First of all, all the staff (from management down to workers) are very friendly. They made me and my loved one feel at home right away. We feel very comfortable staying at Ivy park because of everyone's smile & saying hello. Even the residents are lively & friendly. My loved one and I enjoy the every day activities, movies & documentaries. Most of all I enjoy the live music. What makes Ivy Park stands out is the warmth feeling it radiates throughout the community.

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  Resident

  Aug 18, 2025

  Verified
• A Place for Mom5/5

  It's a very well run place. Everyone is very friendly and very professional. The staff from the front office to caregivers knows everyone's name and deals with them as if they're the only resident there. My husband has been there a year and we're very happy with the care and it has a real community sense. Lots of the residents do activities (they have a fantastic activities director) and there's films every evening and musical events in the courtyard and a weekly "happy hour" which may have entertainment. The food only got a 4 because my husband loves different kinds of food. The menu is varied but there's some sort of chicken everyday and sometimes it can be bland simply because you can't serve real spicy food to seniors with many different food needs. Hope this helps! A big plus is they have a parking garage for visitor. The staff is very attentive to needs of the residents. Even the people at the front desk know everything that's going on and who to let out the front door unattended (sometimes there are a couple of people who like to take off on their own) The caregivers are very personable and treat everyone with respect. No questions or requests seem too outrageous or unnecessary. There's great communication between all the staff. I feel my husband is safe there and I don't have to worry about him.

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  Family member

  Jul 14, 2025

  Verified
• A Place for Mom4/5

  A friendly good place to be in at Ivy Park on Cathedral Hill

  Facility needs some fresh paint, new carpets to brighten up the common area. The main floor elevator which breaks down every two months, and need replacement per my sister as she relies on walker to wheel around the facility since her surgery. Without the main floor elevator, she has to take other elevator down to second floor, and walks down to main floor by handing onto the stair rail with her fold up walker step by step. She is supposed to get laundry service once a week, but it does not happen without her chasing after front desk to send someone over. Eight out of ten times nobody shows up that she ends up doing laundry herself. She felt pretty frustrated lately when a few washers broke down that it made it hard to find an unoccupied washer. Staff is good and helpful overall. She had a bill issue with IVY accounting from day one, and talked to related on site staff several times to get her care fee removed with her doctor's updated note on "no more diet condition". Whatever payment credits the on-site staff put through for my sister never shows up on her next bill and they still charge her care fee up till today. She is waiting to hear back from Ivy's ombudsman about it.

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  Family member

  Apr 23, 2025

  Verified
• A Place for Mom5/5

  Review for Ivy Park at Cathedral Hill

  Facility is very clean Friendliness and quality of care. Excellent. Administrative staff- not very responsive, we were overcharged 3 months ago and still are waiting for a resolution. Food, mom likes it. Great activities. Value for the money- it's very expensive and her dementia gets worse and she need more care it will cost more than we can afford

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  Family member

  Apr 22, 2025

  Verified
• A Place for Mom5/5

  Living at IVY PARK at CATHEDRAL HIL

  Everyone helpful, friendly and professional in their duties . Menus balanced and varied, various daily activities provided. Place is clean. Price is on the higher end but worth it. # 1 BUILDING EQUIPMENTS UPKEEP rates a 3. Elevators, Washers & Dryers, frequently "Out of Service" and Internet Service going down.

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  Resident

  Apr 22, 2025

  Verified