Ivy Park at Pleasanton

Reviews and listings

What families and listing sites say.

Reviews

• A Place for Mom4/5

  Review for Ivy Park at Pleasanton

  Staff is busy. Helpful when available. Food is pretty good. Roommate pees everywhere. Other patients (residents) tend to wander into our room and rummage/pilfer when my wife leaves the room, or they wander into even if she is in the room. She has a roommate, so locking the door is often problematic.

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  Family member

  Sep 28, 2026

  Verified
• A Place for Mom5/5

  Great experience with all of the staff there, even the residents were very friendly and seem to put on a smile for newcomers like they were paid actors lol

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  James S. · Visitor

  Feb 16, 2026

• Caring.com5/5

  I went through the tour there at Ivy Park at Pleasanton and saw their facility, and everything looks fantastic, but the price was just way too high for my ex-wife's income. It looked very clean. There was no bad smell there or anything like that. Everything looked like it was running smoothly there. The patients all looked happy. It looked like it would have been a fantastic place, and I'm sure it is. I'd give the staff who gave the tour an A plus. Nicole was very nice and very informative. She told me exactly what they were all about there, took me around, showed me the rooms, and where they would be showering. It was a very good experience. They gave me cookies, which were very good. The dining room looked very nice and very clean. They said they did have activities there, some type of maybe field trips or something. She didn't go into that extensively, but she did brush over that, and it sounded like it would be a very good thing to have activities for the people that had memory problems.

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  Visitor

  Oct 29, 2025

• Google5/5

  There is no way to express how much the Team at Ivy Park has supported and blessed our family. Both my wife's parents have been guests there, one in memory care and one in assisted living. The loving care that they and our family have received is life changing. I'm convinced that their care extended my father-in-law's life and saved my mother-in-law's life. The care, support, and love that they have shown our family is beyond anything we could have hoped to recieve. They have been instrumental in helping us go through one of the toughest times of our lives. If you are considering Ivy Park Pleasonton for your loved one, you will find none better anywhere.

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  Jul 14, 2025

• Google5/5

  Ivy Park at Pleasanton has been a great partner to me and Pam. Pam began staying at Ivy (assisted living) on December 31,2024 and I can credit Nicole, Juliana, Veronica and Kathy with making the arrangements as painless as possible. Karen who handles activities at Ivy has been a blessing. She is open to hearing feedback and input from residence and their families. I have gotten pictures directly from Karen & Nicole showing the engagement and smiles, which are so very helpful in knowing that Pam is continuing to adjust well. Pam recently shared the following: "For all the different degrees of health issues that the residence have, they sure do a great job of dealing with all of the different levels - it must be very hard" "The food they serve is very good, they will give you anything that you want" It is important as an advocate for Pam, that I share the praise and constructive feedback from Pam with staff at Ivy. I have found that sharing has been easy to do and that folks are receptive. I am grateful to have found the staff at Ivy Pleasanton to be an extension of family for Pam.

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  May 2, 2025

• A Place for Mom5/5

  Review for Ivy Park at Pleasanton

  Wonderful place. All staff were caring and got to know my brother. His room was well kept, cleaned regularly. They made us feel welcomed when we came to visit. He didn't participate in many of the activities but while I visited I got to see what they did with the residents. I talked with the nurse manager on several occasions and she was helpful and addressed my questions. I don't have anything negative to say.

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  Family member

  Mar 25, 2025

  Verified
• Google5/5

  Ivy Park at Pleasanton, Ca. Has been a True God Send! We were so blessed to find this wonderful home for my brother. The facility itself looks like a high-end hotel. Beautiful recreation rooms with pianos, books, movies etc. . The outside areas are excellent surrounded by rose gardens and lavender! Gilbert Castro, the Executive Director, is always ready to assist in any way necessary. Joanna helped us in selecting my brothers apartment, and it was excellent! The staff is absolutely warm, welcoming, and thoughtful. Extremely clean, great medical staff, The Caregiver Assistants are great as well. The restaurant quality food is outstanding and they are also great with healthy snacks. We loved that they also have their own private Park for walks, which my brother loves! I am truly happy I found them, and I Highly recommend them!

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  Mar 20, 2025

• Google5/5

  We cannot speak highly enough about the incredible care my mother-in-law receives at Ivy Park Memory Care. From the moment she moved in, we felt an overwhelming sense of comfort and reassurance knowing she was in such loving, capable hands. The staff here have truly become extended family to us. They are compassionate, patient, and extraordinarily kind—not only to my mother-in-law but to all of us as her support system. They take the time to get to know her as a person, respecting her dignity and individuality, which has been so meaningful to us. The communication is excellent. They call us whenever necessary, keeping us informed and involved, yet they are also considerate about not overwhelming us with matters they can expertly handle themselves. This balance of care and communication has allowed us to truly trust their judgment and care. The facility itself is beautifully maintained, with an atmosphere that feels welcoming and warm. The level of organization and attention to detail is remarkable, and it’s evident the staff takes pride in creating a safe, clean, and nurturing environment for all residents. But beyond the physical aspects, it’s the emotional support and genuine kindness that have meant the most. They have supported us every step of the way, providing comfort and guidance during difficult moments. We are so incredibly grateful to have found Ivy Park and to have such a devoted team caring for my mother-in-law. It truly feels like her home—and a place where love and compassion thrive. Thank you from the bottom of our hearts. -The Lovens Family

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  Mar 18, 2025

• A Place for Mom2/5

  Not for memory care residents

  Ivy Park should only do Assisted living or only memory care for docile women, they don't know how to handle memory care for men or memory care patients that exhibit aggression; I had to pay for outside additional one on one care at their facility, because they are not properly staffed for memory care and are not trained to handle memory care patients. The memory care staff have to work the meal hours as wait staff and are spread so thin cleaning up after residence, they have no time to engage with patients and help them. The worst is they don't have restrooms near the activity & dining rooms in memory care; they require the residents to go back to their rooms to use the bathroom and then complain to the families when they wet them selves all the time. To top it all off the doctor that specializes in Dementia behavior that Ivy Park recommended to me for my father, had me move him to a memory care only facility that the staff is fully trained to handle just dementia patients, because she said Ivy Park can not take care of residents with dementia properly.

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  Family member

  Oct 1, 2024

  Verified
• Caring.com5/5

  I toured Ivy Park at Pleasanton. Nicole, the person that I saw, was extremely helpful. It's a beautiful facility. Everything's just wonderful. I felt very special going there and being treated very respectfully and everything. So, I would say that whoever can afford to go to Ivy Park at Pleasanton should check that place out. They showed me everything. They showed me the studios. They showed me the joint units that took me to the memory care unit. They took me every which way. They have wonderful dining rooms, first notch. The people that were in there decorated their tables. They've got a lot of amenities. Every Thursday night they have music that they play, and people can go. They just have everything that you could want.

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  Visitor

  Sep 12, 2024

• A Place for Mom4/5

  Things to know

  The staff was always loving and caring towards my mother. She trusted them and when she eventually needed help with dressing, eating, and personal hygiene they were very respectful and encouraging. They always made sure she was clean. Her room was always tidy. She had an apartment that had two areas - one for her bedroom, the other for her living room. We brought in a lot of furnishings to make it homey and cozy. It also made it possible for to have guests visit throughout her stay (we have a large family)! My biggest concern was with the care of her laundry. Her clothing became hard and over dried, and often wrinkled. Sometimes they were poorly folded or hung up. Sometimes another resident's clothing ended up in Mom's laundry basket or drawers. Sometimes she was missing items. We took great care in marking her clothing and belongings with her name and room number, but a few things went missing. Likewise, a few of someone else's things ended up in her room (i.e., a large pair of men's slippers marked "PAPA BEAR" were in her closet. LOL!). Overall it was a good place for her. As her Alzheimer's progressed the staff adjusted to her growing needs. She passed away this past [date removed]. We miss her, and the staff who so lovingly cared for her.

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  Family member

  Aug 15, 2024

  Verified
• A Place for Mom5/5

  My Brothers Welcome to his new family.

  Let's see, where should I start? I currently live in San Antonio, Texas, I share this with you because I was there from one Thursday to the following Wednesday. Ivy Park was and has been a guiding light for me, when I arrived in Livermore, California to transition my brother to a Memory Care Facility, Ivy Park was with me from beginning to the end of the process. I had no idea of what to expect, what questions to ask etc... Let me share this with everyone and anyone who is seeking a place for their loved one Ivy Park at Pleasanton is highly recommended.(name removed) and all the Staff here went above and beyond to assist me in my endeavor. They scheduled the nurse to assess my brother on Monday I had the answer by Tuesday and by Wednesday my brother was in his Private Apartment. Ivy Park at Pleasanton is not only a gorgeous place for my brother but for me as well, their loving and kind support is beyond reproach! Especially (name removed), Executive Director. Thank you

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  Janie V. · Family member

  Jul 26, 2024

• A Place for Mom5/5

  Supportive environment and quality care

  I feel confident that my family member is well taken care of. Staff has positive attitude. Based on the experience we have had so far, we would recommend the Ivy park at Pleasanton to other families.

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  Family member

  Jul 26, 2024

  Verified
• Caring.com5/5

  I toured Ivy Park at Pleasanton. I like the facility. It's clean and all. What I didn't like is the $6,000 deposit. When I asked them about how and when I can recover once my dad moves in, they said that it's just out the door, and that's a question mark for me. But I do love the place. I like the coziness and the fact that it's close to my location, with a nice ambiance overall. They have pianos all over the place.

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  Visitor

  May 3, 2024

• A Place for Mom2/5

  Our Experience

  We had four months with Sunrise and I would rate them a 4-5. Since Ivy Park took over, it's been frustrating. I feel it's taking them a long time to stabilize and with all the turnover, the Memory Care area has been constantly low in staff/care. Always new faces who don't understand what my father needs and the costs went up. Cleanliness is a constant challenge, but good job. It was better under Sunrise, but it feels like Ivy Park is finally under control in this area. Every one is very friendly and everyone cares. We bring in Visiting Angels to supplement care because there's been so much staff turnover since Ivy Park took over and we can't count on consistent care right now. Sunrise had a wonderful staff, they knew the patients and their needs. Since Ivy Park took over there has been a high level of turnover in staff, constantly new care givers in Memory Care, so they don't have enough experience to provide good care. Good people, I think a year from now I would rate more highly, but right now this is a generous rating. Dad has gained 3 inches on his waist in a year. He likes the food! They offer more activities than my father is interested in, but it's good for the population. As for Value for Cost, I think it's very high cost for the level of care that we are getting. Overall, my father is very happy there and he is safe/in good hands. I just hope that the staffing situation stabilizes soon.

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  Family member

  Mar 13, 2024

  Verified
• A Place for Mom5/5

  Would recommend

  Ivy Park at Pleasanton has been a great experience over all. No complaints. The staff members there amazing here. They make it a fun environment for the residents by always having positive attitudes. My aunt seems to be getting wonderful care, as she has improved through her time there. We would recommend this community to other families.

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  Family member

  Dec 26, 2023

  Verified
• A Place for Mom4/5

  Review for Ivy Park at Pleasanton

  No place is perfect, but the community is very nice and will work with you to take care of your loved ones. The medical staff level, all the medtechs in Memory care are LVNs and their wellness staff has multiple nurses under the Director.

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  Family member

  Nov 9, 2023

  Verified
• Caring.com5/5

  We were thinking of going with them for my mom. Everybody was great taking us on the tour. It was a very good facility. They take the residents out daily because there's a park there, and they go walking on the trail. They had a deck outside where people could go under their umbrellas, and it was nice there, too.

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  Visitor

  Jun 15, 2023

• A Place for Mom5/5

  Would recommend. We're very pleased with our choice, and my father is happy and secure.

  We are very impressed by how genuinely caring the staff is with my father. My father feels safe and happy, which is critically important to us. Cleanliness in the common areas is excellent, although room cleaning could be better. They also need to watch more carefully for incontinence issues, but otherwise the care is good. Key staff are excellent and stable, but it feels like there is a fair amount of turnover in junior staff. All things considered, we would recommend Sunrise (soon to be Ivy Park) for a family in our situation. We're very pleased with our choice, and my father is happy and secure.

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  Family member

  Jun 5, 2023

  Verified
• A Place for Mom5/5

  Sunrise is indeed a community and the staff treats the residents like family. They are very professional, kind, caring, friendly, compassionate and patient. Their communication with family members of the residents is outstanding.

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  Jennifer T.

  Apr 17, 2023

  Verified