Ivy Park at San Tomas

Reviews and listings

What families and listing sites say.

Reviews

• A Place for Mom2/5

  Medication errors and poor service delivery

  My father in law was an “easy” resident - agreeable, ambulatory, feeding and dressing himself, fully compliant with staff. We had constant problems with staff not providing prescribed medicines despite multiple reviews and corrections, not giving him a shower unless family was present, laundry not being washed, palatability and availability of the food, emergency pendant not functioning (almost ever), staff hardly available, and the final straw - contract nurses making critical medication errors that required EMTs to come out to see if he needed hospitalization. Don’t even get me started with the constant administrative problems with billing errors (in their favor) and high staff turnover. Needless to say, we have found a new care location for him and wish we had left Ivy Park sooner.

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  Jono M. · Family member

  Oct 27, 2026

  Verified
• A Place for Mom5/5

  Comprehensive care in an attractive, new facility

  My father-in-law stayed here in his final months. The facility is very nice and well maintained. Food is good and they put a lot of thought into appropriate activities for the residents. The staff really provides a caring atmosphere. They also offer hospice through third party vendors.

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  Bruce B. · Family member

  Aug 26, 2026

• A Place for Mom5/5

  Quality compassionate care for patients and their families

  Caring staff have done a good job of dealing with my mom and her dementia, and keeping my mom safe. I have not had any trouble getting updates about my mom's condition. Staff have pretty much always been available to answer questions for both me and my mom at all hours. The place is clean, the food is good, and the staff have been caring people to both me and my mom. Though my mom has often opted out, the variety of activities at Ivy Park San Tomas is good, and occasional field trips make for good stimulation and variety. All this through very difficult times with a pretty angry dementia patient.

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  Family member

  May 27, 2026

  Verified
• A Place for Mom5/5

  Ivy Park at San Tomas

  Great food. Kind staff. Really clean and pleasant environment. Double check on all costs for respite stay

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  Family member

  May 20, 2026

  Verified
• A Place for Mom4/5

  Ivy Park at San Tomas

  The facility is clean with good food. However the nursing staff leaves much to be desired. They will not help with OTC meds easily and coordinating doctors visits can be tricky.

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  Family member

  May 19, 2026

  Verified
• Caring.com5/5

  Ivy Park at San Tomas is very nice. It's a beautiful place. Their whole facility is just gorgeous, very easy, spot-on, well-appointed. They've got their own chef there. The staff was very friendly, and every section of the place, which I toured, including their beautiful gardens. Everybody is very friendly. I was waiting for the director to come and meet with me. One of the ladies in the back went, come on back, let me show you this and that. They're very forthcoming and very open about everything in their facility. Really, really nice. Everybody knows everybody else. It's like "Hi, how are you doing, how's the family?" kind of cozy. It was very, very cozy. They gave me a cookie. It was in the shape of a leaf, and it was all wrapped up nicely. The dining is wonderful, just looking at it. They have their own dining room. Everything's covered with tablecloths and cloth napkins. It looks like a beautiful dining experience to have every day. I'd feel like I was going out to dinner every day if I were eating there. It's well-appointed. The furnishings are all spot on, well-designed, and well-decorated. Nothing is broken or run down. The gardens are beautiful. Their equipment room is beautiful. Their entertainment or relaxation room is really nicely done. They've got a nice library. They even have a little snack station if you need coffee, tea, or water. It's just really well thought out.

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  Visitor

  Apr 6, 2026

• A Place for Mom2/5

  Give it a year or two before placing your LO here

  The room is tiny. The meals were not as promised for almost a month. The activities were non existent for almost a month. There was no way for her to reach staff for several days after moving in. The staff isn't very attentive. The leadership gives good lip service but everyone is new and isn't aligned. The website is contradictory to the contract in several areas. We still haven't been able to get her hair done. There is a lot.

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  Jennifer C. · Family member

  Nov 7, 2025

  Verified
• A Place for Mom4/5

  Review for Ivy Park at San Tomas

  First, the facility is great. Small, only around 50 residents (not full yet) on 2 floors. Well appointed. Bright colors. Extra wide hallways. Beautiful outdoor patio on the 2nd floor. Residents can go in on own, but exit through the dining/activity area and it is enclosed in glass so residents can be observed. With only 25 or so rooms on each floor, the design is simple, no long walks for residents. Rooms are very nice, Mom has a single. Pretty spacious. Large picture window for natural light & ability to open window (with a latch so not wide enough for someone to try and get out) to let in fresh air. Access to, included in rent, cable TV, if you want a TV. Refrigerator for, in Mom's case, water for visitors, her favorite drinks which the caregivers give her. Bathroom two parts, like an apartment. Spacious closet opposite the vanity. Amenities cabinet next to vanity. Large space for toilet and walk in/roll in shower. The food is excellent. A chef is in charge of meal preparation & very nice. Use fresh ingredients. They accommodate for whatever issues a resident might have. So all that would be a 4.5. The second part is more difficult. When Mom moved in, it was [community removed]. Everyone was very nice but they were struggling. Announced in December they were purchased by Oakmont with transition in January to take over [date removed]. They were very gracious with legacy residents. MS Care levels until resident leaves or passes away. If level of care changes, use MS level. Honored rent agreement as agreed to with MS. Many MS employees left or were asked to leave (surmising here) so we had acting staff in key positions. Good news. Oakmont used Oakmont "roving" managers so at least we were dealing with those that understood Oakmont processes. From February to recently, lost Exec Director, 2 Wellness Directors and 1 Activity Directors which was very difficult and disruptive. We now have what appears to be an Exec Director who is a good manager, responsive, understands issues (per first Townhall) and should be around. Just hired an Activities Director so far seems very good. This was so important in the beginning. My Mom, who we thought wouldn't participate, did! Oakmont activities are quite impressive (as were MS's). They kept the residents engaged. Oakmont appears to try and match activities to residents. Do they like large, small, groups or alone activities? New Wellness Director hasn't started, so can't evaluate. The LVN's, med techs, caregivers are getting better Oakmont has done an excellent job of recruiting good people who seem to be staying. Wasn't the case before. So difficult for residents and families. One important thing....is all the staff from management to caregivers, support staff (maintenance, concierge) are so nice, helpful and very caring. I believe the residents are well cared for. Also, they believe in getting people up and out of their rooms unless ill. This is great. We were worried my Mom wouldn't want to get up or do things. Different people may have different opinions based on what their family member requires. My Mom can communicate. She has stroke related cognitive issues. So confused, but recognizes family, feeds herself, can take all her oral medications & communicate her needs. I am very optimistic for the future. Seems to be order where previously it was somewhat chaotic. Of course much of it due to changing management and lack of caregivers. This seems to be solved.

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  Family member

  Oct 29, 2025

  Verified
• A Place for Mom3/5

  Need to be Prepared

  Today was worst experience yet. I arrived at 8 AM to visit my brother and he was still in his room. Staff was short due to employee illnesses. It was still bad They had maintenance staff helping get some of the patients out of their rooms at 10:30 AM an several of them hadn’t had breakfast yet. They need to be better prepared for these circumstances.

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  Paul O. · Family member

  Oct 19, 2025

• A Place for Mom1/5

  Absolutely not

  Their "memory care" center has no actual memory care. They have no actual nurses on staff. It's all what they call med techs. No certification to give medications. The person giving your parents their medication is paid $[fee removed] per hour. They don't know what to look for if there's a problem. CNA's? They call them CM's because they have no training there either.

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  Family member

  Mar 15, 2025

• A Place for Mom5/5

  5 stars for facility & care 4 1/2 for communicaton

  Looked at Morningstar 1st of the 5 facilities I toured. Knew immediately MS was the place for our old mom. Needed to do my due diligence to be able to sell MS to my sister who was traveling. Other facilities were too large, overdone, mix of assisted living & memory care. MS is so bright & cheery. Wide hallways. Wonderful colors. 2 floors replicating dining room, activities, patios. Small number of residents, only memory care. Staff are incredibly nice & show great concern & care for residents. She acclimated much faster than we imagined. She told me staff is so nice & always checking on her. Involved in activities.Re communication. At first there was confusion w/procedures, processes, how things are organized. On list of things to bring, a “O” for optional would have helped. Also, very overwhelming decision & easy not to remember things. A simple write up of what to expect would have made for easier transition. With that said we're happy we chose MS.

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  Family member

  Dec 10, 2024

• CareScout5/5

  I recently had the opportunity to visit Morning Star San Thomas Memory Care Community, thanks to MJ, who invited me to learn more about the facility. As a Social Worker at a nearby rehab, I was truly impressed by the exceptional care and support they provide. One standout feature is their innovative Lavender Program, designed to offer therapeutic activities that promote calmness and well-being for residents with dementia. This program, along with their personalized care, enhances the quality of life for residents. The staff goes above and beyond in offering individualized attention, ensuring both residents and their families feel supported. They take the time to educate families and provide the resources needed for navigating dementia care. Morning Star San Thomas offers a warm, compassionate environment where residents are treated like family. It’s a community that truly prioritizes the well-being of its residents, and I highly recommend it for anyone seeking top-tier memory care

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  Nov 25, 2024

• A Place for Mom4/5

  Review for MorningStar Memory Care at San Tomas

  Staff is much more engaged with residents. The residents are also more active and verbal. I also noticed that families visit a lot more. Nursing staff keeps me updated when they see me. They are very proactive.

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  Family member

  Aug 22, 2023

  Verified