Memory Care of Contra Costa

Reviews and listings

What families and listing sites say.

Reviews

• Google1/5

  Less than 1 star if I could. Our experience with this memory care facility has been extremely disappointing and, most importantly, concerning for the residents’ basic care and dignity. The food served has not consistently matched what is listed on the menu, and there have been serious concerns about residents not receiving timely assistance with basic needs. Residents have been left waiting for extended periods for incontinence care, forgotten about, and at times not properly included or assisted with meals and activities. There also appears to be a constant turnover of people coming in and out, making it difficult to know who is responsible for residents’ care. The lack of consistency and communication among staff has been very concerning. Families place their loved ones in memory care expecting them to be treated with patience, dignity, attention, and compassion. Based on our experience, we have serious concerns about whether residents here are receiving the level of care and attention they deserve. They’ve Also had THREE elopements in the past 3 months, one who passed due to her injuries!!!! I strongly discourage anyone considering this facility but if you must, to ask detailed questions about staffing, resident-to-staff ratios, response times for personal care needs, meals, activities, and staff turnover (which are a lie & part of their sales jargon) before making a decision. They can’t even justify the price according to the care (or lack of) that they provide.

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  Sep 16, 2026

• Google5/5

  I cannot say enough about Tommy, the Retirement Counselor. From the moment you meet him, you can tell he genuinely cares—not just about the residents, but about their families too. He has this calm, steady presence that really stands out, especially in moments that could otherwise feel overwhelming. Tommy is incredibly friendly, patient, and attentive. He handles situations with such ease and compassion, even when things get chaotic, and that kind of energy makes a huge difference in a memory care setting. It brings a sense of comfort and trust that’s hard to put into words but so important. It’s clear he takes pride in what he does, and it shows in every interaction. Anyone who has the chance to work with or have a loved one cared for by Tommy is truly in good hands.

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  Apr 16, 2026

• Google5/5

  My father had been declining in health for years, eventually diagnosed with PSP (progressive supranuclear palsy) and his care needs kept escalating; over the last 2 years we moved him 3+ times (from his home to independent living, to assisted care, to a SNF, and lastly to memory care of contra costa: MCCC under hospice orders). MCCC was a godsend for us. A smaller facility dedicated to memory care meant that every caregiver and staff member was trained and knew how to provide for seniors with higher needs. My father in particular needed specific diet instructions, non-verbal communication, and direct assistance with all daily tasks. We didn't have to deal with a wait-list (maybe we were lucky, there was a unit readily available), the pricing is very straightforward, and all the staff quickly became some of his favorite people. They also coordinated seamlessly with Suncrest hospice of walnut creek, which made regular updates and communication very easy. My father moved into MCCC in January and passed away in April. And I truly believe the high quality and genuine care he received there was part of how we were able to send him off in the best possible way: surrounded by family, listening to the music he loved, hearing the words "i love you," and feeling a warm embrace as he took his last breaths. Senior care is a complex and increasingly expensive proposition in the US, MCCC made the price feel well worth it and we never questioned whether we made the right decision moving him here. There really are some of the most empathetic, altruistic, and caring people working there - I hope they know that and can be reminded that the direct care they provide honors the dignity of their residents and brings immense peace of mind to the families and friends who love them.

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  Apr 16, 2026

• Google5/5

  I’ve had a really good experience with Memory Care of Contra Costa. From the start, everyone has been so kind, patient, and welcoming. You can tell they truly care about the residents and make an effort to create a safe and comfortable environment. I also want to give a shout out to Tommy Ong. He made everything so much easier during a stressful time. He answered all of our questions, kept in touch, and really took the time to make sure we felt confident in our decision. That meant a lot to us. Overall, I would definitely recommend Memory Care of Contra Costa to anyone looking for a place where their loved one will be well taken care of.

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  Apr 10, 2026

• Google5/5

  My mother has been at Memory Care of Contra Costa for six months now. I visit her every day (except when I'm sick or some other issue), so I see how she is treated. The people there are spectacular. I'm amazed at how they can distract my mother to get her to do what needs to be done. Their skills are wonderful. They treat her with respect and often humor. My mother's room is beautiful and my mother really likes it (when my daughter-in-law saw the room, she said she wanted to move in!). When I have questions, I get a quick reply. I'm very happy with the care my mother receives at Memory Care of Contra Costa.

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  Aug 12, 2025

• Google5/5

  A little over a year ago, my aunt became a resident of Memory Care of Contra Costa, and we have been nothing but pleased with the facility, the staff and the quality of life experienced by my aunt. The facility is clean, orderly, safe and inviting; and the staff is very attentive to all the residents. The specific care afforded my aunt has been wonderful including times when extra attention is needed due to a medical issue or some other special circumstance. I visit my aunt a minimum of four to five times per week so I’m able to witness firsthand the quality of daily care each community member receives from the staff. I couldn’t be more pleased with the quality of care afforded by Memory Care of Contra Costa County.

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  Jun 26, 2025

• Google5/5

  Dealing with the issues that would force you to consider sending a loved one to Memory Care is difficult. The emotional struggle, the second guessing and the loss of sleep you experience as you loop through events and decisions are inevitable. The people at the Carlton Memory Care facility in Pleasant Hill helped me in dealing with moving a parent, with dementia, to memory care. They provide a safe environment that meets the needs of my mother, but in addition, and more important, it is an environment of respect, empathy, dignity and kindness. No normal human goes through this process without emotional strain, but the Carlton can help both your loved one, and you, better deal with this life event. I am grateful to them.

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  Jun 25, 2025

• Google5/5

  My Dad suffers from advanced dementia. His care was becoming too much for my mom. We found the Carlton, met Tom, took a tour. We liked what we saw. I saw happy, well cared for residents, a clean facility and most importantly a staff who cares and seems happy working there. We decided this was the place for dad. My brother arranged to get a care assessment by Tommy. Stopping for coffee before, my dad suffered a very bad fall in a parking lot. He was rushed to the hospital, spent 8 days in ICU. While he was in the hospital, Tommy came to the hospital to complete the care assessment so he could be moved directly to the facility, wow! My dad has now been a resident since October 2022, loves his caregivers and actually doesn’t get as anxious due to their regular, engaging schedules and activities. We are very pleased and have the peace of mind about his happy, safe quality of life.

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  Mar 9, 2023

• A Place for Mom4/5

  (name removed) was extremely helpful with all the information about the facility.

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  Visitor

  Jan 11, 2019

• A Place for Mom5/5

  I am glad my mom is now doing good in this community. The staff is outstanding and caring. The community is clean and we are happy with everything at this community. We know she is doing well. We would recommend this community to other families wanting good care.

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  Visitor

  Mar 14, 2017

  Verified
• A Place for Mom1/5

  Not Recommended

  We were not happy with the community. They assumed a issue that was blown out of hand. I removed my mom right away. She was not allowed to contact me at all. I would recommond families seek other options then this community.

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  Family member

  Oct 4, 2016

  Verified
• A Place for Mom4.5/5

  A Recommended Community!!

  One thing i really like about the community is the interaction between the staff and the residents. The staff are very nice and attentive. Various activities are offered at the moment my mother enjoys listening to music. The meals look very healthy and well prepared. I feel that my mother is receiving great care.

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  Family member

  Aug 31, 2016

  Verified
• A Place for Mom4/5

  Wonderful Community

  Very satisfied with Carlton Senior Living Poets Corner community. My husband is doing just fine settling in here. The staff is extremely friendly. Very warm and caring place, everyone is kind and thoughtful. It is nice to be greeted when I come to visit. The food is really good also.

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  Family member

  Jul 20, 2016

  Verified
• A Place for Mom3/5

  After touring this facility with Terri [Removed] who was as sweet as can be and very knowledgeable my impression is that the population here are far more advanced than my husband is at this point.

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  Visitor

  Mar 18, 2016

• A Place for Mom4/5

  Nice place the care seems to be exceptional,second on our list.

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  Visitor

  Aug 19, 2013

  Verified
• A Place for Mom5/5

  Excellent choice

  A Place For Mom helped me narrow down the best fit for my husband who has FTD with LBD. It's a special place - every single person at the Chateau at Poets Corner understands the special needs of my husband and our family and is making the transition less difficult for all of us. I wouldn't hesitate to recommend.

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  Family member

  Aug 5, 2013

  Verified
• A Place for Mom4/5

  I like this place the best so far. Smaller than Chateau III and less expensive but better care.

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  Visitor

  Dec 25, 2012

  Verified
• A Place for Mom3/5

  completely a dementia facility, sort of dark and dinghy, rooms small,share bath with 2 or 4 people, fixed food plate served, 2 showers a week with attendant scheduled, have 3 shower rooms,2 week minimum respite up to 90 days; have lvns, low staff turnover. Appear to have a lot of experience in dementia care. Cost of room includes 50 hours of help/month.

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  Visitor

  Dec 21, 2012

  Verified
• A Place for Mom4/5

  Very nice facility. Advanced care ward. Friendly people. Clean and safe.

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  Visitor

  Dec 18, 2012

  Verified