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Key information
Portola Gardens is a 132-resident assisted living community in San Francisco. It has been licensed since April 2019.
It also offers memory care. Care on offer includes medication management and reminders and mental health conditions accepted. It takes part in the Medi-Cal Assisted Living Waiver. The nearest hospital, Jewish Home & Rehab Center is 0.9 miles away.
Inspectors have visited 20 times since November 2023, most recently on October 29, 2026. State licensing inspectors (CCLD) cited 13 citations in that time (4 Type A and 9 Type B). Regulators looked into 11 complaints in that time (3 partially substantiated and 8 unsubstantiated).
Rating and inspection report
Official rating
Care & pricing
Care available
- Licensed capacity
- 132 beds
- State license
- CA 385601045 · Active
Pricing
- Price range: $4,095–$4,795 per monthAll care types
- Room and board: $4,500 per monthAssisted living
- Room and board under ALW: $4,500 per monthAssisted living
- Base rate: $4,500 per monthAssisted living
- Assisted Living starting price: $4,795 per monthAssisted living
- Assisted living monthly pricing: $8,000 per monthAssisted living
- Private-pay Assisted Living: $8,000–$10,000 per monthAssisted living
- Care level: $8,000–$10,000 per monthAssisted living
- Care level: $8,000Assisted living
- Memory Care starting price: $4,095 per monthMemory care
Payment types accepted
Room type
- Private roomAssisted living
- Shared roomAssisted living · shared rooms and shared baths
- Room132-bed Residential Care Facility for the Elderly (RCFE) community
- Shared roomAssisted living
- Semi-Private
- Studio
Daily life
Details
Facilities
- Indoor Common Areas
- Outdoor Common Areas
- Respite or Short Term Stays Offered
- Wheelchair Accessible Showers
- State-licensed residential care facility for the elderly (California CDSS)
Activities
- Activities Off-site
- Devotional Activities Offsite
- Devotional Activities On-Site
- Planned activities
Services
- Awake overnight staff
- Bathing assistance
- Bed-bound residents
- Dementia /
memory care - Diabetes management (glucose checks)
- Diabetic Care
- Dressing assistance
- Help arranging medical and dental appointments
- High Acuity Care
- Incontinence care
- Medication management and reminders
- Mental health conditions accepted
- Non-Ambulatory Care
- One-person transfer
- Outside hospice allowed
- Staffing & Ancillary Services
- Wheelchair users accepted
Dining
- Kosher
- Meals Provided
- Three meals a day and snacks, including diets a physician prescribes
- Vegetarian
Transportation
- Complimentary Transportation
- Resident Parking Available
Policies
- Accepts Medicaid (Medi-Cal)
- Accepts private pay
- Accepts the Assisted Living Waiver
- All Inclusive Rent
- Cats Allowed
- Dogs Allowed
- Pet Care Available
- Rent And Care Fees
Languages spoken on site
- Chinese
- English
- Filipino
- German
- Spanish
Come and see for yourself
The best way to know if a place is the right fit is to experience it in person. Arrange a visit to explore the space, get a feel for daily life there, and ask any questions along the way.
Reviews and listings
What families and listing sites say.
Ratings on other sites
- 3.7/5
Reviews
- Caring.com5/5
ROOMS: The rooms are quiet and clean Residents do not need to bring their own furniture. Furniture, plus bed and bedding are provided. FOOD: I have visited but have not participated in any meals. So I cant say much about the food. STAFF: They have always been friendly, helpful, and the resident certainly seems to appreciate them. Service seems to be good. ACTIVITIES: Those that I have observed seem to fit the needs of the residents. I am especially glad that the residents get lots of current events on the TV screen. Staying abreast of current events is essential to feel part of the outside world.
Read full reviewMary F. · Family member
Nov 2, 2024
- Caring.com4/5
I toured Portola Gardens. I thought that it was a nice, open atmosphere and everything was very clean, and orderly. They have a very nice property, and a lot of places to walk around. They have gardens and trees, and everything is very well-landscaped. There's tables outside for people to sit down. Just walking into the facility, you could tell that they had a lot of activities going on, and everybody was very engaged. So, the facility was nice. The staff was very informative, very patient, and did a good job of giving us a tour and explaining all of the different options. She was excellent. I saw the menu. I went by the kitchen, it's like they offered a lot of nice options and snacks throughout the day. So, I saw a lot of the snacks in some of the stock rooms. They were just readily available for the patients.
Read full reviewVisitor
Sep 7, 2024
- Caring.com3/5
I toured Portola Gardens. It's like the rooms are upstairs and there's no door to secure the stairs, and you can go up and down by yourself. There is no security. The person can just leave the room and wander off to go outside and no problem. It's a very nice facility, but it doesn't suit your needs and it's not secure for memory care. The staff was very nice. The facility is very pretty and has lots of trees. I think this place is more for people who can walk. I didn't see that place as wheelchair accessible.
Read full reviewVisitor
Jul 31, 2024
- Caring.com4/5
The tour at Portola Gardens was good. The people were nice. The facility is really old. It's probably 1918 designed, so it's like a dormitory or institution. My dad was there for like two weeks for a long time. It's been there a long time, and it has that institutional smell. But the people there looked happy, and they had a bunch of stuff to do. They have services where they can drive the patients to doctor's appointments and stuff which nobody else offered, so that was kind of nice. The facility had a nice view. If you had a room there, it had a view of the bay, but it was really old. It's probably over a hundred years old. I think it was built before the wheelchair, so, it could use an overhaul. It's like an old dormitory, so people are just lined up. There's just a hallway with rooms, like a long hallway. This one felt like an old mental institution from the movies, or my old school dorm. But everybody there was nice, they were accommodating, and they answered my questions. The facility is not bad. You got a big yard in the back where they can hang out, and they got gardening and stuff which is nice. They did have a big activity area; they had quite a few. They had 2 or 3 activity rooms, and they were fairly good size. They're all kind of in the same location. So, if you were on the third floor or second floor, you'd have to walk down or take the elevator down. But they had plenty of open areas and they have the whole outside, which they let patients walk around.
Read full reviewVisitor
Dec 15, 2023
- Caring.com1/5
Portola Gardens was a terrible place. The lady who assisted me with the tour was very nice, but the place was just really bad. It stunk. The rooms were extremely small. It didn't meet any of my requirements. They did have activities going on, but not many. They had a garden. The place was not clean. The facade of it was beautiful, but the inside was terrible. They were having construction going on, but it looked like all they were doing was slapping paint over stuff. It just wasn't nice.
Read full reviewVisitor
Mar 6, 2023
- Caring.com3/5
Portola Gardens was huge. The people there seem to be good and very friendly. They're really on top of things and very detailed. They showed me both assisted living and memory care. They've got an outdoor garden and it's a pretty enclosed area where they allow the residents to go out (of course they have somebody with them). They can also grow things there and it's nice. They had a lot of bathrooms and everything looked pretty clean. The rooms looked pretty good size. They had a group thing where people were singing and they had a van where they could take people out to do things. The pricing was a little higher than I expected, but it's a little bit cheaper than the other facility we saw. The lady that gave me the tour was knowledgeable and friendly. All the people were pretty nice. It's just kind of institutional and I think you can get lost in there.
Read full reviewVisitor
Nov 12, 2022
- Caring.com4/5
I went to Portola Gardens. The outside is beautiful. When you first walk in, it's beautiful. They've redone it but they still have old rooms, and I wasn't too happy with that. The rooms were still back from the 1970s or 1980s. The rooms are still old. They were clean, but they were older rooms. From what I was shown and from what I was told, they're able to give excellent care. Their kitchen area seemed to be remodeled. It seemed to be in excellent condition. They have nurses and staff that are available to help. They were a little high-end. They have everything that a patient on their own can go and do. They have a library and a recreation room. They have everything an assisted living person would want. My mother needs more help, so I wasn't looking into that as much because I realized she needed more help.
Read full reviewVisitor
Dec 5, 2021
- Caring.com5/5
Portola Gardens is a gorgeous old historic building in San Francisco. It is in a beautiful area, right by the large beautiful McLaren Park. They have a large backyard, and there were residents that were hanging out in various places. A lot of the caregivers appeared to be pretty happy, good, and had a positive warm rapport between the Director, the residents, and the staff there. The rooms were relatively simple, but it had high ceilings and lots of lights. They do furnish it, and I think there are maybe some flexibilities in there. Each room has a sink, while only some of the rooms have private bathrooms, and I think there are some different options. Everything is very very clean, and they are expanding and opening a new wing.
Read full reviewVisitor
May 25, 2021
- Caring.com5/5
Portola Gardens is beautiful, wonderful, and the staff is excellent. My mom has been there a month now, and she has shown great improvement. I'm really proud of what they're doing for my mom. I recommended them to a couple of my friends' moms. They have entertainment, exercise, and they have a really good communication with their clients and their clients' families. It's one of the best I've seen. The staff is really good, everybody that feeds my mom, washes her, we have excellent communication, and every time I leave there, I want to give the staff something extra. My mom has made a tremendous turnaround due to the staff. She the food all the time and it smells good. The facility is very clean, and my mom is always clean. The cost is a little high. It would be reasonable because it's my mom, it's not really affordable, but it's reasonable.
Read full reviewFamily member
Jul 22, 2019
This home was recommended by a friend, and while the staff are very nice, it was not a suitable place for my family member. The rooms are shared and very small. The bathrooms are also shared. It has a large day room for residents with lounger chairs to rest and watch television, listen to music or play games.
Read full reviewVisitor
Dec 10, 2017
customized their work to each individual need
The medical team really gives enough individual attention to each of their client. Though it is a smaller facility compared to others. The staff specially customized their work to each individual need and they pay close attention to detail with hygiene and cleanliness. Generally speaking, they do a good job creating a good atmosphere. The team is very knowledgeable and they do the basics very well. They’re pricing is very straightforward, no counting nickel and dimes. Compared to other facilities they have “a la carte” style pricing with their care services. Overall, I would recommend this facility to other families.
Read full reviewFamily member
Nov 20, 2017
VerifiedThis community felt very welcoming when we toured.
The staff are responsive, encouraging , have good insight and pay close attention to the residents. The menu looks good and they offer different options for different dietary needs. They have daily activities and the community is very clean. The housekeeping staff are very attentive. I would say to take a look at this community to see if it would work for your loved one.
Read full reviewFamily member
Feb 7, 2017
VerifiedVery depressing and dark. Looks like AMH set.
Read full reviewVisitor
Jun 18, 2013
VerifiedWe were really pleased with this place.
Read full reviewVisitor
Dec 29, 2012
VerifiedWe really liked this place.
Read full reviewVisitor
Dec 28, 2012
VerifiedWe're working on placement at this facility. Feel my Mom would be happiest in this environment with lots of other people around and more opportunities for socializing.
Read full reviewVisitor
Dec 27, 2012
Verified
Location
350 University St, San Francisco, CA 94134