Providence Place

Reviews and listings

What families and listing sites say.

Reviews

• Google5/5

  My experience with The Providence Place has been truly wonderful. The caregivers are patient and kind, and communication with us is consistent and transparent. The home itself feels welcoming and comfortable rather than institutional. The food is also very good, meals are well-prepared, and balanced. We are very grateful for the level of care and dignity they provide.

  Read full review

  Feb 14, 2026

• Google5/5

  We are very lucky my Dad is at Providence. Catherine the director is very profesional so are the staff. Catherine is also in constant contact with the family in every situation. I will highly recommend this facility.

  Read full review

  Feb 12, 2026

• Google5/5

  I am delighted to say that Providence Place had exceeded our expectations, the care provided to our mom/ grandmother has been excelent, professional and gracefully provided. We are so glad that my mom was given the chance to receive their services. We were very reluctant to transfer mom out of her home, but since this happened more than a year already, the experience has been positive all around. As a nurse myself, I know that the care provided by all Providence Place employees is from their heart and using all their great skills. I strongly recommend this place for a love one needing twenty four hours care.

  Read full review

  Feb 10, 2026

• Google5/5

  Providence Place is a wonderful facility and is taking great care of my father. Catherine and her staff are caring, compassionate, attentive, friendly, and take the utmost care of their patients. We receive daily updates, photos, and videos of my father from the staff and it is great to see him happily participating in events. My father has dementia and his emotions had him labeled as a difficult patient at previous facilities. Providence Place has brought out the best in him! He is now active, smiling, and happy! It warms my family’s heart to see this. We are so grateful and appreciative of Catherine and the caring staff at Providence Place and highly recommend them.

  Read full review

  Oct 6, 2025

• Google5/5

  Providence Place is a loving place. We are so glad we were able to move my husband to Providence Place! He has been there a year. Previously, he spent 2 years at Ivy Park at Cathedral Hill. They are very different. Providence Place is a small facility that focuses on excellent care, among other important things. Ivy Park, by contrast, is corporate, and spends money on marketing and open houses. Providence Place (PP) spends money on the residents -- on excellent and loving care, tasty food, and staff who are loyal and remain with PP for years. Staff turnover at PP is very low! At Ivy Park, however, staff turnover was frequent! We never knew who would be my husband’s caregiver that day. Consistency of care is important in noticing subtle, but important, changes in residents. This can affect their condition. My husband’s main caregivers at PP, Pia and Saul, are outstanding – loving, respectful, caring, patient, and kind. Catherine, the manager, is on top of everything, knows each resident and is very responsive. Often, she sends photos of my husband doing something that day. Twice a week a guitarist comes and plays live music, and an activity director comes 5 times a week to do activities with the residents, such as “bowling,” balloon tossing, and coloring. In addition, the residents are bathed every day! This is amazing to me, especially because my husband is wheelchair-bound, but as Catherine says, “The residents feel better this way.” It is true. Also, their teeth are brushed! This was not done at Ivy Park and there they were bathed only 2-3 times a week. My husband is a vegetarian and that is no problem at PP. The food is high-quality, tasty and varied. At Ivy Park, it was so difficult for him to receive adequate nutrition; the staff there took away the main course (non-veg) and gave him only the vegetables – no protein! My husband declined. He also became very dehydrated. At Providence Place, however, he is stable and doing well. We are so glad that he is at PP where we feel like we don’t have to oversee things. We trust the staff to do their jobs. It is a big relief!

  Read full review

  Oct 3, 2025

• Google5/5

  It's been a little over a year since we made the tough decision to move my mother from a home care environment to a care facility that could better meet the needs of my mother's very advanced dementia -- I say tough because we've all heard about horrible stories related to elder care facilities. Providence Place, however, worked out to be the best decision we could have ever made. The facility is ideally suited for late-state dementia cases. Its caregivers are experienced, caring, and tuned in to the unique challenges that come with dementia's cruel toll on the mind and body. I especially like Providence Place's pricing model in that they don't gouge you with added costs for every little thing; their pricing is clear and upfront. The caregiver to resident ratio is good; it feels like one big family. Fresh meals are provided daily, music and light exercise therapy are woven into the weekly routine, and opportunities given to residents to enjoy the fresh air outside. It's never easy seeing the irreversible march of this horrible disease on loved ones. But knowing my mom and the other residents at Providence are getting great care, is so comforting. And a special thanks to Catherine, the Health and Wellness Director at Providence. She is so empathetic and understanding of the situation. As to mom, she seems to enjoy the added stimulation of being around other people. Onward!

  Read full review

  Oct 2, 2025

• Google5/5

  The staff at Providence Place are very caring and kind. They pay close attention to my mom's needs and are very responsive when we have questions or want to discuss anything. They communicate consistently with us, sending photos and videos so that we can see how mom is doing when we're not there. The program is well-designed for people with memory care needs. They are able to calm anxieties and keep mom engaged with both physical and mental activities. The staff who provide music and exercise are wonderful and it's so lovely to see my mom smiling and laughing. Unlike some other places, it's small enough that staff are able to give dedicated time to the residents. My family feels confident that mom is secure and very well cared for. And she enjoys the food so much. We feel fortunate that we found Providence Place -- and as the pandemic has continued, we've been impressed with how they've followed safety protocols. Thank you so much to all the staff and caregivers (and the chef!) for your warm and kind and attentive care.

  Read full review

  Jul 4, 2022

• Caring.com5/5

  My uncle is in Providence Place. The staff seems very attentive and there seems to be a high number of caregivers per resident. It's very clean, well kept, well maintained, very safe, and secure. It has a secure entrance and the door has a code on it, so nobody can enter or leave without a caregiver letting you in. It's a very good facility. The food is excellent. I've had meals there, they're very tasty, and nourishing. They have an activities coordinator and they do physical therapy, musical therapy, and play games.

  Read full review

  Family member

  Mar 23, 2020

• Google5/5

  We moved my mom into Providence Place on December 22, 2014 (from a larger assisted living facility). We toured several facilities in and near San Francisco before selecting Providence. The transition was difficult (as is often the case), but Catherine and her team exceeded expectations by accompanying us to doctor appointments (to describe her behaviors), and by listening to our concerns about medications, exercises, and activities. I appreciate how much Catherine and the caregivers work with me to ensure her continued comfort and safety – everyone is responsive to my questions and concerns. Providence Place provides a more home-like environment and a high staff-to-resident ratio (with low turnover) - especially helpful in dealing with persons suffering from dementia. Senior care is not easy, and Galina and Catherine have kept a stellar team of caring individuals. I have witnessed them deal with several challenging patients with grace. Vicky provides flavorful meals, unless blander food is required/requested! Lana mixes up exercises and activities and tries to tailor both to each resident's interest and ability. My mom has settled into the rhythms of the place, and I sleep better at night knowing she is getting exceptional care. I recommend Providence Place without reservation.

  Read full review

  Jun 26, 2019

• A Place for Mom5/5

  Great location and care

  We found a perfect match for my uncle. His limitations are met with kind and efficient care. The staff are professional and make suggestions so that family can assist the client. (name removed) is a huge help in all ways and keeps you informed often, that plus the fact that she is always a phone call away. We looked at many places and for the needs of my uncle Providence Place was a great fit. He is better off now than when he was living at home with 24/7 care. He eats better and is more engaged in his surroundings. At home he was just biding his time and became very anxious. Not now.

  Read full review

  Michael B. · Family member

  Nov 10, 2018

  Verified
• Caring.com5/5

  Providence Place is much smaller and intimate than other communities, and it's more folksy. You get this impression that they have experience in dealing with their residents' situations. The manager, Catherine, was very knowledgeable, and you can tell just by talking to her that she has a world of experience. Each floor is like a home situation, where you have a great room with the bedrooms off at the end. When the residents get up at night they can go right into the great room and somebody would be in attendance. They're all-inclusive, so they take care of everything, and they're very close to some of the medical facilities where people get their healthcare. They gave me the impression that they're on top of things. Although they're not as glamorous as other places I went to, I'd definitely give them a high rating.

  Read full review

  Visitor

  Aug 10, 2018

• Caring.com5/5

  Providence Place felt like home inside and not institutional. I wanted a place where my husband would go and family would feel comfortable visiting him. They have a more structured setting in a way which would be good for my husband because he has just started wandering aimlessly. The great thing about them is that it's very low-key. You really feel like they work people from where they are, and the atmosphere is very mellow. They know that these people have odd behaviors, and they don't try to get them to conform to a particular agenda. They offer things to participate in, and they're really good at letting them just be themselves. My husband has adapted there way better than I thought he would, and he's way more relaxed than he was at home even though I had people all the time to watch him. It's close to my house, and the people are so nice; I'm so happy I made that move. They're really responsible and communicative. They send me pictures, and you can ask anybody on the staff how he's doing and they know. I have no complaints.

  Read full review

  Family member

  Mar 29, 2017

• Caring.com4/5

  At Providence Place, the staff showed me the whole building. They had an activity room and dining room. The room was very cozy and had one person to a room. It was small but felt homey. The person who talked to me seemed very nice. I was impressed with how she described the care. I saw the living room, and they had some activity there and upstairs. The bathroom looked clean and small. It was nice, but it could have been brighter with natural lights. The dining area was clean, but a little bit outdated. The décor and the furniture looked old.

  Read full review

  Visitor

  Feb 1, 2017

• A Place for Mom3/5

  A nice place for my mom

  Our mom is being taken care of in a nice community. The grounds and the room is always clean. the staff is helpful. She seems to be happy with the food. Mom is happy with activities that are provided for her when she is wanting to participate.There was a visit when the television did not have appropriate viewing that was brought to there attention and taken care of .

  Read full review

  Family member

  Jul 27, 2016

  Verified
• A Place for Mom4/5

  Very cozy, warm environment. Good activities in small groups. Residents are with each other at all times. Small number of residents on each floor giving residents a lot of 1:1 care.

  Read full review

  Visitor

  Dec 28, 2012

  Verified
• A Place for Mom4/5

  saw the activities for residents, the leader seems engaging,..old home, different fls for different conditions..

  Read full review

  Visitor

  Dec 25, 2012

  Verified
• A Place for Mom4/5

  Near SF Kaiser. 31 residents. I don't think they have private rooms----they offer special services for difficult patients....not needed for Dad at this time.

  Read full review

  Visitor

  Dec 25, 2012

  Verified
• A Place for Mom3/5

  This facility is clearly a place where the proprietor takes a personal interest and is directly involved in all apsects of the place. Has a warm homelike feeling. However, is too small and on a very busy street for someone as active physically as he still is.

  Read full review

  Visitor

  Dec 25, 2012

  Verified
• Caring.com5/5

  My mother has lived at this facility full-time for close to six years. While we have had some bumps along the way, we are generally happy with her experience and care there. In particular, we like that the facility is a home-like environment, with lots of personal, loving care. The facility is well-kept and the food is made fresh every day. The management is often in touch with us, and our one complaint is that sometimes they are unable to work out problems on their own. For instance, several times my mother has needed nursing care and the facility has needed guidance to arrange that - if not for our intervention, she would have been sent to the emergency room which is uncomfortable for her and unnecessary. Nevertheless, we are very glad to have found Providence and we are happy knowing that my mother is taken care of very well there.

  Read full review

  Family member

  Oct 30, 2012

• Caring.com4/5

  My friend had heard about the home care services that Providence provides and said she had only heard great things about them. We decided to visit the facility in order to see if the assisted living would also be as good. The place was immaculate. The staff were all well groomed and professional. They aided in making the experience more comfortable as my friend was already on edge due to having to move her mother into the facility in the first place. Our questions were all answered and the staff were all pleasant and everyone we ran into spoke to us. The majority of nurses that we spoke with had years of experience in taking care of seniors and a brief conversation with one of the residents there confirmed that they know what they are doing. My friend was looking for a warm and friendly environment in which she could feel comfortable putting her mom in, and I believe this place is a good choice. The impression I got was that the residents are really cared for and treated as more than just a case number. They assure that it's more than just about putting your family in a home and leaving them. They make sure that overall care is provided for the resident and do way more than just the bare minimum.

  Read full review

  Visitor

  Sep 18, 2012