Springfield Place

My overall tour experience with Springfield Place was very nice. They were very cordial. We had lunch, and we looked at an apartment, and it was very impressive. The layouts were quite nice. The surroundings were quite nice. The ambiance was good. I think they have 24-hour assisted gyms, community activities, and outside activities. They're very good. Everything is very good. The main attraction there was their restaurant. They have a very nice restaurant, but it was way too much for us. It was gourmet. The staff were nice. We were escorted by a salesperson, and they were always good. We had lunch there and it was very good. It was excellent, but way too much for us. They had like a three- or four-course lunch, and normally we eat a sandwich or a soup for lunch. They had dinner five-course meals, and normally we would have one plate. Breakfast was full service of sausage and eggs, and we normally eat a bowl of cereals, so it was not us. Some people would like that though.

My father has moved into Springfield Place. His room is nice and it has a nice-looking hardwood floor. He's got a little kitchenette, refrigerator, and a nice walk-in shower made for the handicap. It's got handrails around it. The bathroom is large. It's got a nice heat lamp in there. He gets cold a lot, so he just turns that on and it helps out. The lighting is really good in the room. He's on the second floor and he's got big windows that look out into a bunch of trees and stuff. It's a nice room and he's really happy with it. It's plenty big enough for one person. My brother told me he had some minestrone when he went there and he said it was the best thing he ever had in his life. He said the food was great. My dad is a fairly picky eater and he said that the food they have there is really good. They have a morning exercise program for everybody willing to participate. They have a little workout room with some stationary bikes. They have a list that they print out and post at everybody's door to let them know of upcoming activities, what's available, and what they might be interested in. They have a lot of different things for the people in that community. They have musicians come in and live music sometimes. I was there one day when there was a great guitar player. Right now, they're kind of on semi-lockdown because they had a few COVID cases pop up, but they were really on that. They got it under control. It was pretty impressive how they were on to that so quickly. They've been great. The staff is great, easy to talk to, really nice, and very helpful. They made everything a very easy transition. The place is very nice inside. It looks like it's kept very clean. It's a beautiful facility. It feels very spacious and big there. I didn't even realize how big it was in there until I went in and was pretty amazed by how big and open it feels in there. I like the facility. I think my dad's done a little bit of the exercise stuff. They have very reasonable prices.

We moved my husband’s aunt into Springfield Place and initially had a very positive experience. At the time, I wrote a glowing review because her health improved significantly after moving in, the facility was clean, activities were plentiful, and many staff members were kind and attentive. Unfortunately, our experience changed over time after the facility was acquired by private equity ownership. As my aunt’s health declined, staff increasingly characterized her as “difficult” and repeatedly encouraged us to move her to another facility. While she certainly could be challenging, it was troubling that the home health nurses provided through Kaiser and her personal caregivers were able to work successfully with her and maintain positive relationships. The most concerning incident occurred near the end of her life. When my aunt attempted to leave the facility in the middle of the night and was exhibiting behavior that was clearly out of character, staff called me to discuss how difficult she had become. My immediate response was that she needed medical attention and that an ambulance should be called. The following day she was admitted to hospice care, where it became clear that her condition had been rapidly deteriorating. She passed away ten days later. I am grateful that she spent her final days in hospice rather than at the facility. While there are still many caring employees at Springfield Place, our family’s experience during her decline left us deeply disappointed. Families considering assisted living should carefully evaluate whether a facility is equipped and willing to support residents through the more challenging stages of aging and end-of-life care. For that reason, I can no longer recommend Springfield Place as strongly as I once did, and I encourage prospective residents and families to look closely at ownership, staffing, and how difficult residents are treated when making their decision. OG review We recently moved my husbands Aunt into Springfield Place. I can’t believe how much her health has improved since being in their care. The staff has been wonderful (at all levels) and very patient with our loved one, who is not adjusting well to the move. It is a true blessing to be able to have this level of care but still have ones own space. The apartments are kept clean and well maintained. The food is excellent. There is a full schedule of daily activities, outings, and exercise classes. They have a very well equipped gym, walking trails and hair salon. They have in house transportation to local shopping an doctors offices. Everything your loved one could possibly need is seamlessly provided. I highly recommend Springfield Place.

From the moment I walked in I was greeted pleasantly and enjoyed the warmness of the environment. During my tour I particularly liked how the staff was very personable and the sales person was friendly, knowledgeable and not pushy. I also liked seeing how many residents were participating in the exercise class. My brother and I were offered to stay and have lunch. The lunch menu has a nice variety of options which is good because my mom is picky. We were impressed by the cleanliness of the building and the variety of apartments to choose from. After seeing other communities, we are happy with the price point and very happy we chose this community. Mom has adapted very well and we enjoy visiting her and her new friends.

Over the last few months, I have researched a variety of care/living options for my uncle, including at-home care and senior community living. I was immediately impressed when I researched Springfield Place in Petaluma, CA. The staff went out of their way to answer questions and to provide any help needed before, during, and after the decision-making process of whether or not this was the right location for my uncle. Once he decided that this was where he wanted to be, the staff helped in every way possible to get him moved in and set up in his new home, including personally going to Kaiser’s medical offices when we were having trouble getting some of the required forms signed by the doctor. Without their help to navigate Kaiser’s medical system, I think we would still be waiting on those forms long after I had to return home on the East Coast. The staff had excellent covid protocols in place that made me feel like my uncle would be as safe as possible. They had a great set of documents to help me organize what was needed to move him in quickly and efficiently. Their facilities staff was helpful in hanging a few pictures that I couldn’t manage. The front desk had a welcome sign up for my uncle during his entire first week there. The other residents made a point to come introduce themselves and to say hello. There was a notable mix of residents who were at various stages of care and mobility, and they were often out in the common areas talking and socializing with each other. There was a guest room that I was able to use for a couple of days to help make the transition a bit easier. The food was surprisingly good, and I’m rather picky. I was expecting cafeteria level food and was delighted to find that the food was restaurant quality....and better than a few restaurants that I went to during my stay. They have a variety of rooms layouts available, all at different costs. We went with a large studio with a large den, and we used the den as a bedroom. This apartment that we chose doesn’t have a window in the bedroom/den, but it does have two large French doors that open into the living space making it feel bigger and brighter. We were able to fit a lot more furniture and “stuff” than I had imagined due to the extra closets by the bathroom. I know a lot of people are concerned about the costs of senior care facilities, but at Springfield Place we got the apartment, the assistance of the facilities team, the nursing staff, laundry assistance for towels and sheets, the front desk staff, three meals per day, heating, electricity, and community activities all within the price of the monthly payment. When you add all of that up and then add on top of it the fact that you know that your loved one is not alone and that there is someone always around to make sure they are okay.... the price seems more than reasonable. The price does increase a little depending upon the level of care that your loved one needs, but even that seems reasonable, especially after seeing how well the staff cares for those who need additional levels of care. All in all, I am very happy with the experience and am really glad that we found Springfield Place. Plus, as my uncle says “It’s close to the golf course!” :-)

We went to Springfield Place. It was assisted living, but they did not offer as much, and you couldn't age in place there. They had bigger apartments, which I liked, but it did not feel so cramped. If you choose to stay in your room all day it isn't like a dorm room. They had similar activities like book readings, happy hour, exercise, and art classes. They had a salon in the facility and a library.

I am writing this review so your loved ones will hopefully not have to endure what my mom did at Springfield Place. When we were making our decision on where mom should live in independent living, the only information we could find were online reviews like this, what the sales staff told us, and my mom spent a brief stay at the residence. My mom lived at Springfield Place for over five years. She liked her apartment, the grounds and walking trail, the décor of the building, the activities and the mid level staff and residents. She felt like the meals were sometimes good and often marginal. The turnover of chefs was high. There was a norovirus the first year she lived there and several people got sick and all were quarantined. There were three general managers, two sales managers and two nursing managers during her stay at Springfield Place. The mid level employees had longevity and they put their heart and soul into the residents. The worst part was that the nursing manager, Sonia, delayed Hospice in giving pain meds to my mom for three days towards the end of her life. My mom was in such pain because of this that she hit her alert button and the paramedics came on a Sunday morning, just three days before she passed away. My mom was active and enjoyed good health most of the time she lived at Springfield Place. She was denied good care when she needed it the most. I hope you consider our experiences when making your decisions and I hope that this sort of experience never happens to your loved ones.

Dissatisfied with Nursing Manager

I am writing this review so your loved ones will hopefully not have to endure what my mom did at Springfield Place. When we were making our decision on where mom should live in independent living, the only information we could find were online reviews like this, what the sales staff told us, and my mom spent a brief stay at the residence. My mom lived at Springfield Place for over five years. She liked her apartment, the grounds and walking trail, the décor of the building, the activities and the mid level staff and residents. She felt like the meals were sometimes good and often marginal. The turnover of chefs was high. There was a norovirus the first year she lived there and several people got sick and all were quarantined. There were three general managers, three sales managers and two nursing managers during her stay at Springfield Place. The mid level employees had longevity and they put their heart and soul into the residents. The worst part was that the nursing manager, [name removed], delayed Hospice in giving pain meds to my mom for three days towards the end of her life. My mom was in such pain because of this that she hit her alert button and the paramedics came on a Sunday morning, just three days before she passed away. My mom was active and enjoyed good health most of the time she lived at Springfield Place. She was denied good care when she needed it the most. I hope you consider our experiences when making your decisions and I hope that this sort of experience never happens to your loved ones.

I am writing this review so your loved ones will hopefully not have to endure what my mom did at Springfield Place. When we were making our decision on where mom should live in independent living, the only information we could find were online reviews like this, what the sales staff told us, and my mom spent a brief stay at the residence. My mom lived at Springfield Place for over five years. She liked her apartment, the grounds and walking trail, the décor of the building, the activities and the mid level staff and residents. She felt like the meals were sometimes good and often marginal. The turnover of chefs was high. There was a norovirus the first year she lived there and several people got sick and all were quarantined. There were three general managers, three sales managers and two nursing managers during her stay at Springfield Place. The mid level employees had longevity and they put their heart and soul into the residents. The worst part was that the nursing manager, Sonia, delayed Hospice in giving pain meds to my mom for three days towards the end of her life. My mom was in such pain because of this that she hit her alert button and the paramedics came on a Sunday morning, just three days before she passed away. My mom was active and enjoyed good health most of the time she lived at Springfield Place. She was denied good care when she needed it the most. I hope you consider our experiences when making your decisions and I hope that this sort of experience never happens to your loved ones.

I saw Springfield Place being built before I knew was an Assisted Living Facility was. I was impressed from the very first time I set foot in it while visiting a friend. Since then, I have had the opportunity to visit many times as a senior care professional. Springfield Place continues to be a great facility to have here in Petaluma.

Convenient location for me, though on very busy intersection. Spacious and clean. Residents looked and sounded happy. Meals sounded good and nutritious. More outdoor space in quiet areas would be an improvement. "Care" fee at $450 minimum seems high for healthy, independent seniors. Appears to be well run.

A great assisted living senior retirement community in Petaluma. Good food, many activities, well maintained, caring, conscientious staff.

This assisted living community is beautiful, clean and pleasant. The General Manager was very kind and professional. I am definitely telling my other senior friends and family about Springfield Place in Petaluma. I can see myself enjoying it here.

Got my Mother in quickly

This facility has exceeded my expectations. Due to the recent fire in the area, I had to find a place for my Mother very quickly and they were very cooperative and flexible in getting her in. When you first walk into the building you notice how open, festive, and cheerful the community is. It is an older facility but they do a nice job in keeping it updated. I’m very pleased with their services and follow up. They do have a full activities calendar including things like happy hour and movies. I’ve also been able to eat here and by no means is the food gourmet, but it is acceptable. It’s more of a restaurant setting and you have a few different choices besides the special of the day. I would recommend this facility to other families.

Nice and expensive

Doing Okay

We toured a few different communities and this one seemed to be the best fit for my mom. She is doing well here.She is starting to meet new residents and make some friends. She is participating in some of the activities. She really likes the food. The community is always clean and well maintained.

I absolutely loved Springfield Place. My mother hasn't moved in yet but I've been getting her things moved in a little at a time. The community is absolutely amazing. I've gone in unannounced four to six times and every time I go in, all the residents are doing their own thing, whether they're playing cards or board games, or doing puzzles. She hasn't even moved in yet, but she's already been made to feel extremely welcome. It's an assisted living community, but it's all apartments. There are people to help if you need it, but you're pretty much on your own. The apartments are great and very nice depending on the size you want. There are different sizes for the one-bedroom and two-bedroom apartments. I ran into a new resident who actually moved here from Montana specifically for this community. The staff is amazing. The residents are great. I would definitely recommend it to anyone. My mom was absolutely amazed when we did the tour. Their menu changes week-to-week, month-to-month, and it's pretty much a restaurant menu. You have lots to choose from for each of your three meals a day, and snacks are available at all times. If you go to their website, with the exception of the model apartment, every picture you see on their website is 100% accurate and representative of what you get when you get there. It's right between my home and work. Any time of the day or night, I can get there in less than five minutes. What you see is what you get there, absolutely. Staff, residents, and everything are absolutely amazing. I have no problems recommending it to anybody. I went in four times unannounced, and I got the same thing every single time. The staff looked happy, and there's more than enough. All of the residents are very happy doing their own thing, and everyone's very social.

Excellent care for my husband who needs a lot. Expensive like all good assisted living places but you get what you pay for.