Sweet Home & Heart

Reviews and listings

What families and listing sites say.

Reviews

• Google5/5

  Sweet Home and Heart is an amazing care facility. The staff is wonderful, and the owners are extremely kind and accommodating. The home feels cozy and comfortable, and is in a lovely neighborhood with a nearby park that my family member loved going to. The warmth and willingness to support us during a difficult transition at her end of life was very helpful. I truly wish they had been available when I first needed to place my mother years earlier.

  Read full review

  Nov 13, 2026

• Google1/5

  I cannot recommend Sweet Home & Heart, particularly for families seeking care for someone with dementia or significant behavioral and medical needs. My mother lived here for approximately two months. I want to be clear that she was not an easy resident. Her dementia caused agitation, jealousy, fixation, combativeness and inappropriate behavior. I never expected staff to simply tolerate unsafe behavior. My concern was how those behaviors were handled. I had serious concerns about professional boundaries. Despite knowing my mother had dementia and could become fixated on people, the administrator repeatedly told her he loved her, told her she had beautiful eyes, called the facility her home, and told her he hoped she would learn to love him. She subsequently became extremely possessive and fixated on him, and I was later told her behavior was making it difficult for him to enter his own facility. I was also concerned by the approach to dementia care. The administrator repeatedly tried to reason with my mother and explain why her behaviors were wrong, despite her inability to reliably process or retain those explanations. There were also attempts to have her stay in her room when her behavior became difficult rather than consistently redirecting her. I was frequently contacted when staff could not de-escalate her. Sometimes I was asked to calm her over the phone; other times I was asked to physically come to the facility and de-escalate her myself. I helped because she was my mother, but it left me wondering what happened when I wasn't available. My concerns also extended to supervision. When my mother began developing incontinence, I became concerned she was not being adequately checked overnight. On one occasion, after she defecated in her room during the night, I personally cleaned the room. There was also an incident involving the administrator's underage daughter. My mother made an inappropriate and threatening statement toward her during a dementia episode. I did not excuse what my mother said, but the administrator confronted her about it rather than simply redirecting her. I was also uncomfortable with a minor being placed in situations involving residents with unpredictable dementia behaviors. Eventually, police were called because of one of my mother's behavioral episodes. I also obtained audio of a staff member telling my confused mother that "the boss" said she was going to be kicked out the following day. During this same period, I was informed that her monthly cost would increase by $2,500 to $10,750. I disputed both the increase and how it was handled. My mother also had significant medical needs, including a chronic wound that eventually became seriously infected and required hospitalization. She never returned to Sweet Home & Heart. I moved her to another memory-care community. My mother WAS difficult. Caring for someone at her stage of dementia is incredibly challenging. That is exactly why families seek professional care. If you are considering this facility for someone with dementia, ask detailed questions about dementia training, redirection and de-escalation, overnight supervision, staffing, medical needs, rate increases and what happens when a resident becomes more difficult to care for. Document everything and get important promises and changes in writing. Ultimately, I lost confidence in this facility's ability to appropriately manage my mother's needs and knew I needed to move her.

  Read full review

  Oct 5, 2026