The Trousdale

Reviews and listings

What families and listing sites say.

Reviews

• A Place for Mom5/5

  Our family are looking in to assisted living for Dad. I have taken him to other facilities and he will not engage or ask questions at all, this my second tour at the truesdale. This time we took dad. he was engaged, even ask a few questions. (name removed), Was great! she took her time with dad, answering his questions. She made him feel welcome not overwhelmed. The staff we encountered were all welcoming and friendly and the facility is perfect for dad’s need. Looks like he’s leaning towards the truesdale.

  Read full review

  Helen M. · Visitor

  Aug 27, 2026

• A Place for Mom5/5

  I really like this facility and was impressed with the well planned multiple activities, the extra w/d and bathroom on each floor, etc. I think management and the supporting team thought out carefully for the care and interest of the tenants.

  Read full review

  Louise W. · Visitor

  Jul 28, 2026

• Google5/5

  The Trousdale in Burlingame has many wonderful team members, but one front desk staff member who truly stands out is Hina. From the moment she answers the phone, her friendly and upbeat tone immediately sets a positive experience. In person, she greets you with a warm, welcoming smile that makes you feel genuinely cared for. One of the things that makes Hina exceptional is how well she knows the residents — not just by name, but their family members as well. This personal touch creates a sense of comfort and familiarity that means so much to everyone who walks through the doors. Hina is also extremely helpful and consistently goes above and beyond to assist with any request or question. Her professionalism, kindness, and attention to detail make every interaction a pleasure. The Trousdale is very fortunate to have her as part of their team, and she represents the community with true excellence.

  Read full review

  Dec 8, 2025

• Google5/5

  Caring and friendly community for aging. Well kept living areas, reasonably sized apartments, great location.

  Read full review

  Dec 5, 2025

• Google5/5

  I helped out during the holiday party and just wanted to say how impressed I was. The place is beautiful, but more than that, the people are what make it special. The staff was so kind and truly seemed to care, and the residents were just the sweetest. You can tell there’s a real sense of community here. I left feeling grateful to have been part of it, even just for the day.

  Read full review

  Jun 16, 2025

• Google5/5

  Our mother lived alone and was very reluctant to move into any assisted living facility. Trousdale was the only one that she would even considered, and it was still difficult to convince her that she would be better off there for both physical safety and the social environment. She's always been a social person and we knew that she would thrive in an environment like Trousdale's where both the staff and residents are very friendly. Once we found a room that she liked, she did move in. The staff helped and advised on how to help her be as comfortable as possible with the difficult transition process. After just a few days of living there, her mood was much brighter and she had a bounce to her step we hadn't seen in years. The turnaround was astounding. I've toured a number of assisted living facilities and Trousdale stands out as being well lit and a calm but not sedentary environment.

  Read full review

  Mar 15, 2025

• Google1/5

  The Trousdale admittedly appears to be a very clean and modern well-appointed community when you tour it, but be aware you won't get anything more than a tour unless you write them a check for their $5,000 community fee. Like most communities they cannot give you a solid price for your personalized care levels without a physician report and the communities own assessment. The difference is, The Trousdale will not even start or discuss this process with you until you write them a check for the $5,000 community fee (which in itself is higher than most other communities of the same caliber). After that they will complete the review and assessment process and then hopefully give you solid pricing. If you decide their prices are too high for you, or you don't want to go with their facility after they do the assessment they will keep $500 and only refund you the remainder of your 5,000. So essentially they charge you $500 to give you an accurate cost. You can not even get past the sales rep and talk to the executive director Sylvia without writing that check. Their sales people will try to justify this policy by saying they're "non-profit" and lower rates than any other competitors, but if you do your research you'll find that's just not true. Their pricing is in line or higher with similar "non-profit" and even "profitable" communities. I toured several communities in the area, and was able to get accurate pricing and assessments to make an informed decision without any financial commitment. If money is no object then The Trousadale might be the right fit for you. Buyer beware. Don't trust any community that charges to give you a price.

  Read full review

  Nov 14, 2024

• A Place for Mom5/5

  Our experience has been excellent

  We have been very happy with our experience at The Trousdale. The managing director here is really, really good. The staff members here are all very dedicated to their residents, they do have some turnover but not a lot. They also have an excellent chef that prepares great meals. The units here do seem small to me compared to others facilities that we looked into. I would recommend to others looking.

  Read full review

  Family member

  Dec 22, 2020

  Verified
• A Place for Mom5/5

  The best possible care

  The place is very nice. The staff provide excellent care and are very conscientious. I chose this community because it was new and modern and the price was in line with our budget. I also chose it because when we met the staff they were all very friendly and nice. They are able to give the care they we couldn't.

  Read full review

  Family member

  Apr 21, 2020

  Verified
• Google5/5

  I'm excited to represent The Trousdale, the partnership between Peninsula health Care District and Eskaton brings a combined experience of over 120 years of community service. Come visit us soon!

  Read full review

  Mar 15, 2019

• Google1/5

  Broken promises. Be very careful if considering the memory care community at The Trousdale. My family was made promises about accepting my 95 year old Aunt with dementia into memory care and my 88 year old uncle into assisted living. Months ago, four family members, on various visits, told the sales person that my Aunt was difficult, being verbally abusive. Our top priority was proper care for her. We were all, told “no problem”. Their two nurses assessed my Aunt and Uncle, The Trousdale invited them to move in, we set move in dates, signed all the contracts, paid the money, then moved my Uncle in first, to be followed by my Aunt a month later. We did everything they asked us to do, every step of the way. But just days before my Aunt was to move in, the Executive Director denied her entry. We were told “we are an advanced memory care facility only”, and that we should have been told that from the beginning. We weren’t, I don’t even know what that’s supposed to mean. Nothing on their website about that. Now my Aunt and Uncle are separated by 11 miles via high traffic routes and my Uncle doesn’t drive. The Trousfale has not taken responsibility for their broken, uncaring, incompetent process. My Aunt and Uncle have no children to help them. It will be very difficult for me and other family members to visit each of them, being so far apart. This was a needless waste of time and money, resulting in a very bad outcome. My Uncle is in no condition to move yet again. Shameful broken promises.

  Read full review

  Mar 5, 2019

• Google5/5

  Beautiful property with many amenities. Great benefits, wonderful staff, and overall good atmosphere. I would highly recommend visiting The Trousdale in Burlingame and see for yourself.

  Read full review

  Jul 2, 2018