Vincent, the

Reviews and listings

What families and listing sites say.

Reviews

• Google5/5

  I recently visited The Vincent and had a wonderful experience! The community has a warm, welcoming atmosphere, and I was impressed by the beautiful environment and the friendly, caring staff. It is clear that the team is dedicated to creating a comfortable, safe, and engaging home for seniors. What stood out to me most was the genuine hospitality and the sense of community. The Vincent is a lovely place where residents can feel valued, respected, and well cared for.

  Oct 16, 2026

• Google5/5

  This is a very beautiful and attentive assisted living community nestled in the heart of San Rafael and very close to Highway 1. The community just underwent a management change and while it is still early, it appears they are addressing past resident concerns. It is a gorgeous community with many engaging activities for residents to participate in and is large enough to have lots of new friends but not so big that you feel you would get lost in the shuffle. If you or a loved one is considering a community lifestyle, I highly recommend making a visit. I also find pricing to be very reasonable.

  Sep 9, 2026

• Google5/5

  I recently referral my client to The Vincent for assisted living. The staff there were very helpful and kind and went out of their way to address all the family's needs and concerns. He is very happy and glad to have some social engagement after months of isolation at home. He's really enjoying the fantastic meals and the classiness of the building! I will recommend this senior living community again!!

  Jul 30, 2026

• Google5/5

  My Aunt has been at the Vincent a couple months now. Ir's a lovely environment, close to Terra Linda ammeneties. Most of all the staff is very professional and kind. Brownlie and Lucy were very supportive and professional helping us navigate the whole move within a formerly unknown system of assisted living. We were snagged up with our primary care physician and long term care insurance, and they really knew good work arounds. We get wonderful feedback from the many visitors my Aunt has with the quality of all the ammeneties, ease of location and quality of the food. Thank you to all the staff at the Vincent!

  Jul 27, 2026

• Google1/5

  My family’s experience with The Vincent regarding my late father’s stay has been extremely distressing. During his time there, an independent caregiver was hired at a reported rate of $1,000 per day through my aunt, who held power of attorney, yet neither my family nor I have been provided with any records or explanation for these charges.When I contacted The Vincent directly to request clarification and documentation about my father’s care, billing, and this extraordinarily expensive caregiver arrangement, staff refused to answer basic questions or provide transparency. Despite multiple requests for contracts, itemized bills, and care records, we have received no meaningful response or cooperation.As a result, our family is left with serious concerns about billing practices, accountability, and respect for families seeking answers after a loved one’s death. In my view, any family considering The Vincent should be aware that obtaining clear information and records about care and charges may be very difficult.

  Jan 22, 2026

• Google5/5

  ⭐️⭐️⭐️⭐️⭐️ A Truly Exceptional Community — The Vincent, San Rafael My dad has been living at The Vincent since March 2024, and the experience has grown into something truly exceptional. When he first moved in, the community was only a couple of years old and, like many new assisted-living facilities, was working through some early growing pains. Staff turnover was higher at that time, and there were occasional glitches as the building found its rhythm. Over the past year, that has changed significantly. Quality staff have stayed, new team members have been strong additions, and many of the issues we saw early on have simply disappeared. The stability and consistency now are remarkable. What has remained steady from the beginning is the heart of the community. My dad was welcomed into a warm, supportive environment where residents truly look out for one another. The caregivers are attentive, compassionate, and incredibly dedicated — they know the residents well and treat them with genuine respect and tenderness. It feels like a place where people are cared for, not just looked after. We visit often, and our family has had many dinners in the beautiful white–tablecloth dining room. Meals are freshly prepared by the private chef, and the food is consistently very good. The Vincent also hosts happy hours a couple of times a week with live entertainment, which is a highlight for many residents and adds to the sense of community and joy in the building. The housekeeping team keeps everything spotless, and the overall atmosphere is clean, calm, and welcoming. Their points-based care system is fair and transparent, and as my dad’s needs have increased, I’ve found their re-evaluations thoughtful and reasonable. On-site services — like the podiatrist and monthly dentist visits — have been invaluable. More recently, my dad’s health has declined, and we are transitioning him into the Memory Care unit and beginning hospice. It’s a very emotional step for any family, but the memory care team has given us tremendous comfort. The unit is bright, clean, and staffed with people who clearly have experience and a deep understanding of cognitive decline. While moving his things, I’ve had the chance to observe how gently they care for the most vulnerable residents. It speaks volumes about the philosophy that guides this community. Although the surrounding neighborhood is not my favorite, the quality of life inside the building is exactly why families choose assisted living. It is safe, uplifting, and genuinely resident-centered. I’ve been a front-line medical professional for 30 years and toured every senior living community in Marin when preparing for my parents’ transition. The Vincent stands out. They have supported my dad with dignity, kindness, and professionalism — and they’ve supported our family through some difficult turns as well. I’m deeply grateful for the care my dad has received here, and I hope this review helps other families looking for a place where their loved one will be truly cared for.

  Nov 13, 2025

• A Place for Mom4/5

  Review for The Vincent

  They're very kind it's very clean. The staff is very nice, but things are a little disorganized. Their refrigerators in the rooms have had many problems. They've had a bit of changing of staff and cooks. They just need a little bit more organization, but it's really much more affordable in some places And they really care. My friend is very happy there that I am her conservator. They also have great outings for the residence.

  Family member

  Sep 26, 2025

  Verified
• Caring.com5/5

  We were able to visit The Vincent. It was not a building that was converted, so I liked that it was built originally for seniors. The walls are soundproof. The food was excellent. The amenities are great. The staff members that we met were knowledgeable. They train their caregivers there at the facility. It's not a corporate facility, but they have everything a person could want. We actually left a deposit to hold a room, but the only problem with them is that the room is on the third floor. My friend has mobility issues, and so he is afraid of being on any floor in case there is an earthquake or a fire. He is afraid that he would not be able to get out of the building, and that's his only hesitation. I was going to call back to see if there was any chance that they would have a resident that wanted to move up to the third floor, and so my friend is definitely looking for a ground floor. They offer a discount on the community fee. The building had a very warm and natural feeling. The grab bars looked like chair molding around the walls. They had linen tablecloths and a full table setting service. Everything was just top-notch and clean. There is a library, and they have what's running in the theater now in their movie facility, so it's not old movies. At The Vincent, it was like eating in a restaurant. It was pizza day the day that we were there, and they had their own brick pizza oven to cook pizzas. To order from the menu, everything was fresh, and nothing frozen. It was a totally different experience.

  Visitor

  May 21, 2025

• A Place for Mom4/5

  Review for The Vincent

  Super responsive staff: very clean and appealing facility, nice location. Farm to table food- great choices No comment on room "size" as I have nothing to compare to. But rooms seem well-appointed with built-in shelves and roomy bathroom

  Family member

  Apr 21, 2025

  Verified
• Google5/5

  I just had the best tour for my father! Raymond assisted us and was so helpful and informative! He went above and beyond to answer any questions we had, gave us an in depth tour and make sure we were aware of all of the benefits and process to apply. We couldn’t be happier with the experience we had here and truly are impressed! Will definitely be considering The Vincent in the future for my family.

  Apr 19, 2025

• A Place for Mom1/5

  If medication management is important, please read

  I have a relative that moved to assisted living at The Vincent. It is new and clean but the daily care has continued to decline. Most importantly, medication management or lack thereof, has gotten worse. I've lost count of the number of Executive Directors they have had over the last 3 years, at least 6 or 7. The last 4 have only stayed 2 months each. It is almost impossible to fix a broken institution with revolving management. They routinely miss doses of medication and don't tell patients or family that they didn't administer the doses. Unfortunately, most residents and/or family won't know there is a medication problem until the resident starts showing symptoms or they end up in ER. Please check the history of inspections and complaints for any facility you are considering, go to the California Department of Social Services (DSS) website. You can sign up to be notified of any changes or updates to a facility.

  Julie G. · Family member

  Jan 27, 2025

• Google5/5

  I am proud to be a part of this wonderful senior community, where warmth, care, and a true sense of belonging are at the heart of everything we do. The residents here are treated like family, with personalized care that meets each individual's needs. The environment is beautiful, comfortable, and full of life, fostering a sense of independence while providing the support needed for peace of mind. The staff is dedicated, compassionate, and always ready to lend a helping hand. From engaging activities to meaningful connections, this community offers a vibrant lifestyle that truly stands out. It’s a place where seniors can thrive, and where every day brings new opportunities for joy, friendship, and fulfillment.

  Jan 20, 2025

• A Place for Mom1/5

  Memory Care community is very disappointing;

  Staff lacked the experience and training to adequately care for residents with dementia. Sadly, the majority of the caregivers are apathetic and demonstrate a severe lack of compassion for the basic challenges that arise with memory care residents. The training required by the state does not compensate for experience and knowledge in how to redirect residents -- or how to calm residents when they are agitated or combative or aggressive or sundowning. This is compounded by the lack of continuity of senior management, having 6 Eds in 18 months. Medication errors are a common occurrence. The Med Techs have insufficient training and understanding of pharmaceuticals and often mark meds as given when they have not been given to the residents. Lack of activities and stimulation. Memory care unit went 9 months without an Activity Coordinator. Main source of activity was watching TV. Senior leadership - lack of response and follow up; false promises with no intent to deliver.

  Sherry C. · Family member

  Jan 14, 2025

• A Place for Mom5/5

  So far, [name removed] is happy

  The staff is very kind. The place is very clean. We need to be there a bit longer to tell you about the activities. The food is pretty good. They just changed cook so we'll have to see they're getting a new director and we actually need to be there a little longer. [name removed] actually just moved in. They gave her two months free rent before she moved in and it's taking her a while to actually move there Will know more in about a month. We are hoping there isn't a lot of turnover of staff.

  Family member

  Dec 18, 2024

  Verified
• Caring.com4/5

  We went to The Vincent. We just took a quick tour. The building is in beautiful shape, but then it's brand new. They just built it last year. The rooms were pretty. They were a little higher end. They had crown molding. They had central air instead of air conditioners in the wall. They had rounded corners on the sheetrock and arches instead of square. It was a little higher end. I thought it was a little pretentious, though. When you walked into the main room, it was huge. The ceilings were 20 feet high. It was nice for some people, but it didn't feel cozy to me. I thought it felt kind of cold. I didn't like it, and it was way more expensive. The only person that we talked to there was the salesperson, and she was great. She was very informative and really easy to talk to. They showed us their exercise room, and it was this long skinny room that had two older pieces of gear, and that was it, there was nothing to it, and I thought, 'This is terrible.'

  Michael · Visitor

  Apr 30, 2024

• A Place for Mom1/5

  Nightmare of a place

  Working on their director, in a year untrained taff, no supervison, just incredibly bad place. Should not be licensed for memory care. These folks are not capable of running an ice cream stand. Run from this place

  Family member

  Mar 10, 2024

• Caring.com5/5

  The Vincent was very nice. The facility was beautiful. The staff member that I spoke to was great. They were very kind, gracious, and polite. The location was great. It's centrally located. It looked fabulous.

  Visitor

  Jul 25, 2023

• Caring.com4/5

  We toured The Vincent and it was lovely. It was high-end compared to the other facilities that we visited. It looked like a lovely place for people who require such assistance. The staff seemed to be wonderful. We looked at the exercise room, the dining room, and the sports bar, and then we looked at a couple of apartment units. They were model rooms, so they were not occupied, but everything was very clean. The aesthetics were excellent - the color scheme and the finished work. They had a senior activities coordinator who appeared to be on the ball and had several regular events arranged for the residents. It was a little expensive, but other than that, it looked fine.

  Matthew · Visitor

  Jul 2, 2023

• Caring.com5/5

  It is modern and new. It's like a very nice motel. They have a lot of amenities. It was comfortable. They have a nice dining room, a social area where they have various activities, and a very nice theater in the lower level with a big screen and comfortable chairs. The place had fire doors that closed automatically when there was a fire alarm. The staff that I met seemed very organized and experienced. I did meet with one of the residents. She showed me her apartment, and she seemed very comfortable there. They have a morning and evening walking group.

  Preston · Visitor

  May 29, 2023

• A Place for Mom3/5

  Review for Oakmont of San Rafael

  Overall it's been a good move for my parent. Not having their own home to worry about maintaining any longer has eased their stress. And I feel supported knowing that there are caregivers to check on my parent and help out when needed. However this facility has had a terrible turnover problem. It's been open only a year and they are on their third executive director and third activity director. My parent likes to get to know the staff so it's upsetting when they leave. Oakmont puts up a lavish activity list as a marketing tactic, but few of the activities actually happen. My parent has shown up at the appointed place and time and there was no Oakmont staff there--just an empty room with nothing happening. Also there has been poor follow-through when we have had a concern or complaint about the apartment. Many of the individual caregivers and staff are kind and friendly, which is wonderful. And there have been instances of inappropriate behavior-- a housekeeper logged herself into her own Netflix account on my parent's smart TV, while my parent was away from their apartment. And a male night caregiver attempted to grope several female residents in their beds, and was subsequently arrested. So the hiring and background check process could be better.

  Family member

  Apr 21, 2023

  Verified

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