The Watermark at San Jose

Reviews and listings

What families and listing sites say.

Reviews

• A Place for Mom5/5

  Modern, with plenty of activities at the lowest cost

  I visited three recommended facilities & got calls from a third, as well as a great in-home care provider that unfortunately was too costly, & not covered by her assisted living insurance. My mom liked Watermark on Bascom Avenue the best. Food is great, activities are plentiful, & it's close to her home & Valley Med hospital. The care attendants are great about helping her when she presses her assistance button & they get her down for meals & activities. The folks who showed us around, did paperwork, & helped her get settled were awesome.

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  Cole M. · Family member

  Oct 19, 2026

  Verified
• A Place for Mom4/5

  Watermark at San Jose

  We originally thought the sign up process was straightforward like renting an apartment, but the up cost charge for the additional care is very convoluted and confusing. It made for a stressful and complicated sign up process. And then our mother's move-in did not happen as outlined or expected. None of the items we were told would take place happened. We had to ask for each thing to be done. We are still attempting to get one of the items completed. (2 months in) My mother has settled into her new life very well. On a daily basis the staff that takes care of my mother is very nice, very helpful, and I appreciate that staff all know her name and say hello whenever they see her. We have had to request housekeeping to do some things periodically. Some of the things we are paying for in our care charges, we are unclear if we are getting what we pay for, but we have to just trust that it is happening since we are unclear about that.

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  Family member

  Aug 26, 2026

  Verified
• A Place for Mom5/5

  All personnel helpful; clear information, friendly residents. Beautiful facility. I am moving in middle of month.

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  Patricia M. · Visitor

  Aug 4, 2026

• A Place for Mom1/5

  Watermark at San Jose

  This place is very cliquey, and it's hard to feel welcome. It's difficult to join any group because everyone already seems to have their own circle of four. I haven't had a good experience here and honestly don't enjoy being here.

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  Resident

  Jul 31, 2026

  Verified
• A Place for Mom4/5

  Watermark at San Jose

  Staff for the vast majority were friendly and most helpful, attentive and caring. Food was great and varied. Activities were plentiful and well attended. Room was clean and functional. Condition of the resident made it more difficult to call it a pleasant experience, but they tried to accommodate.

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  Family member

  Jun 30, 2026

  Verified
• Google3/5

  The Watermark at San Jose is a fairly new facility. The common areas are nicely done and inviting. There is not a toilet with a sufficiently elevated toilet seat for residents who need the extra height. The studio rooms are spacious with a walk-in closet and wet bar. Meal times are flexible with menu offerings that change daily as well as a rotating available anytime menu. There is also a small bistro for light snacks and coffee/tea. There are many activities throughout the day, and it seems something for everyone. We moved our neighbor into the facility a couple of months ago. The resident orientation was lacking with many procedures not explained upon move-in. Like so many places nowadays, there seem to be staffing difficulties and inconsistent training resulting in the promised services not being available. We have found communication to be slow with messages not answered timely if at all. Despite the glitches I expect The Watermark at San Jose is among the better of assisted living facilities and the staff tries to make things right when there are difficulties.

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  Jun 1, 2026

• Google5/5

  From the moment you walk in, the environment feels warm and welcoming. The staff are no different. They are consistently kind, attentive, and genuinely caring toward residents. Special mention to Jolie, who is an incredible member of their team. I’m very happy with the facilities and services they provide for my grandma.

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  Apr 22, 2026

• Google5/5

  Watermark San Jose has been wonderful for our family. The staff is kind, attentive, and really knows the residents. They treat everyone with dignity and compassion. You can tell the staff genuinely cares. On top of that, the facility is beautiful, clean, and has a welcoming community. We have peace of mind knowing our loved one is here.

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  Apr 22, 2026

• A Place for Mom5/5

  Highs and lows

  Cleanliness -- For months we complained about the public bathroom that was never stocked and was filthy. Memory Care patients have to use that bathroom , most do not have keys to their room b/c they lose them. Finally, the bathroom is cleaned 3x a day.Quality of care -- memory care is significantly understaffed. Sr. Leadership changes, poor communication, housekeeping issues constantly. Value - for almost $10k a month I expect clean bathrooms, a room that is cleaned at least weekly, adequate staffing so that I do not have to hire additional help.

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  Family member

  Apr 8, 2026

  Verified
• Google5/5

  I recently visited The Watermark at San Jose** and was truly impressed. From the moment I walked in, the beautifully designed common spaces stood out, modern, elegant, and incredibly welcoming. Every area felt thoughtfully curated and well cared for. What really made the visit special was getting to witness some of the programming in action. It was clear that a lot of intention goes into creating engaging, enriching experiences, and the atmosphere felt warm, lively, and community-focused. Even as a visitor, it was easy to see the level of quality and attention to detail throughout the community. The Watermark at San Jose left a lasting impression, and it’s clearly a place where people can thrive.

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  Jan 31, 2026

• CareScout2/5

  my brother recently moved into watermark on bascom. so far the service has been mixed to not good. he had a fall last week and there wasn't any one available to take him to the hospital . at the time i was in another town and had to leave early to assist him. this should not be. i would think each resident would have a list of contact numbers in case of health or other issues.

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  Jan 26, 2026

• Google5/5

  After visiting the Watermark, I was pleasantly surprised by the warmth of the staff and the amount of attention and detail put into every event that they host for the residents. Each resident's needs and wants are fully accounted for, and it is clear that every staff member puts a lot of work into creating the best atmosphere for the residents to live in.

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  Jan 7, 2026

• Google5/5

  This place is lovely. When I arrived for my tour I was greeted by name by the folks at the main counter. Wow! The facility is fresh and inviting. The common areas are warm and offer so many options for involvement. The apartments have convenient layout options. And...I was fortunate to be able to sample a fresh homemade cookie from Chef Tony, delightful. Check it out!

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  Dec 17, 2025

• A Place for Mom4/5

  Watermark at San Jose

  the key for us was location rated 2 or 3. The sales person was great. Overall similar to the Almaden location but location and surrounding areas pushed us to pay more for the Almaden location.

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  Family member

  Dec 16, 2025

  Verified
• A Place for Mom5/5

  The Watermark of San Jose

  My wife and I moved into the Watetmark of SJ in [removed date]. This Watermark …. there are two in San Jose….. suits our needs well. 1….Right size…. Current population is 110 (residents Inc. 25 memory care). Max 160 total. Not too small…not too large. 2…. Right staffing. Large enough population for management to hire enough staffing in dining room, care giving, management etc. 3….. Right size facility. All common facilities are on first floor. Everything ( Dining Rm, Exercise, Theater, Beauty Salon, Living Rm, Mailbox etc are only a few steps away). 4….Right modern architecture. The large floor-to-ceiling windows on the first floor allows sunlight into the lobby and adjacent common Living Room creating a pleasant feeling with the adjacent patio. 5…. Right amount of Activities. From exercise, socials, lectures, field trips, movies and card games etc ….. there is RIGHT VARIETY of activities to meet most needs. 6….Right variety and balance of foods on the menu. Roy

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  Resident

  Dec 10, 2025

• Google5/5

  I want to personally take this opportunity to thank Alexa for all the amazing work she does for the Watemark community. Alexa always laughs and has a smile on her face and treats everyone extremely well. She works very hard, moving from task to task while keeping a positive and kind attitude. It’s extremely hard to find great people and Alexa is a great person. The Watermark should be very thankful to have her there. Thank you Alexa for all the awesome work you do and thank you for treating everyone so well.

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  Dec 9, 2025

• A Place for Mom5/5

  Resort like assisted living. Would recommend. Friendly, helpful staff, great food, lots of activities, beautiful facilit

  What we like the most about the Watermark at San Jose community is the diverse population, new facility so everyone has been there a year or less.

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  Family member

  Dec 4, 2025

  Verified
• A Place for Mom5/5

  Overall Good Experience

  For the initial move in, Watermark handled everything -- going well above and beyond expectations. Once my sister was moved in, we had some kinks in communication and housekeeping; they are a new community. We have since smoothed everything out. The community is luxurious; the food is very high quality; caregivers are accessible; activities are engaging, numerous, and available throughout the day. They focus on keeping the memory care residents engaged with the broader community in a safe way.

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  Family member

  Sep 12, 2025

  Verified
• Google5/5

  We visited The Watermark at San Jose, we were informed so we'll. All facility is well designed and each and every need of residents are considered successfully. We recommend this facility to people who are looking for a secure, healthy, friendly atmosphere. Andrea was so friendly and helpful during our tour. She hosted wonderfully with joy. We appreciated. Thanks for hospitality and her kind approach.

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  Feb 26, 2025