Westgate Villa

Reviews and listings

What families and listing sites say.

Reviews

• Caring.com3/5

  I toured Westgate Villa Assisted Living. It's close to my house, so that's very convenient. It's not that big, it's quite a small place. They provide everything I need. There are more small rooms for two people. The only thing I don't like is the shower. The shower is far away from the rooms, and it takes hours to give patients a shower. They don't have showers in the bedroom. They have a special room going for showers. I guess that's the way it is. The price is quite expensive for what they offer, but the location is good. The elevator makes a big noise. The staff was very nice. They showed me the rooms, and they were very nice. They have a little patio there where they can sit outside. They showed me the dining room, too.

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  Visitor

  Aug 2, 2024

• Google5/5

  My brother lived at Westgate Villa for a little bit more than two years before he passed a couple of months ago. He received excellent care while there from the staff, a very, very caring staff, who made him feel loved and special. I would highly recommend this facility to anyone looking for this type of an accommodation. The chief administrator has done a wonderful job of putting together a very special team of people.

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  Jul 12, 2024

• Google5/5

  My dad was a resident at Westgate Villa and moving him here was a great decision. It's never easy to move a family member into assisted living but the staff at Westgate was kind, caring, and thoughtful. He was well taken care of medically and personally. Aidah and Angie helped navigate the details from moving in/out to insurance questions and suggestions. My dad enjoyed the dining room, the variety of meals served, and the friendship he made with the other residents. The rooms are spacious for the residents and the outdoor patio provides the opportunity to sit outside when the weather permits. Activities are plentiful and well planned and residents are encouraged to participate. As a visitor I was always welcomed and remembered by the care team and staff and even a few of the other residents whom I enjoyed visiting with as well.

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  Jan 24, 2024

• Google5/5

  Moving my Mom out of her home and into assisted living was not an easy choice. But Aidah and the staff at Westgate have helped us every step of the way. They really care about each and every one of the residents and it shows. My Mom feels cared for, respected and is content staying there. They are also very easy to work with and are great at staying in touch with me about all of my Mom's needs. I can not recommend Westgate highly enough - they are amazing!

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  Jul 21, 2023

• Google5/5

  Mom has been living here since April 2022 and we were so lucky to find this facility for her. She has made so many friends since moving in and she is happy every time I see her. The facility provides fun games, music, parties and celebrations, which mom gets so excited about. Every staff member we have encountered is wonderful, caring and attentive and loves the residents like they are their own family. Its such a relief to know that my mom is in a safe, loving environment and I do not have to worry about her. Thank you to all the staff at Westgate Villa!

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  Dec 9, 2022

• Caring.com5/5

  I went to Westgate Villa Assisted Living for my mother-in-law. It felt homey, and I felt like everyone there is like family. I saw a lot of seniors that were engaging with each other. I would say like a big family. They have extra precautions. They made sure that I wash my hands, and they took my temperature. They are living as if we're still under Covid, and you have to wear a mask. I saw both a 1-bedroom and 2-bedroom unit. It's very clean, and I think the way they set up the rooms were hotel-like. When I went there, I saw some of them playing cards and socializing with each other. They showed me the bedrooms, the restrooms, and the dining area. It is very clean, and I like the way they're taking care of the cleaning.They take it seriously.

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  Visitor

  Aug 8, 2021

• Caring.com4/5

  The staff at Westgate Villa seemed very nice. However, I didn't like the continuous music at the entrance because it was annoying. It was a little bit expensive, and that's because of location. A semiprivate was $5,590. They were willing to work with me though, waiving the fee to get in. The bathroom counter could have a little bit more space and have a little bit more storage. There are varying stages of capacity in the facility. They have people with who are totally alert in one lunch area, and then they have a different lunch area for people with fewer cognitive abilities. That was a good thing. They had people who were kind of out of it, and people who were spot on as far as the residents were concerned. They had a little bit of a courtyard, but not much. There was a library. The showers were not in the bathroom. Each room had a half bath for safety, and I can understand. They have a calendar of activities, but I didn't pay too much attention to that because my dad's not really interested in activities. I like that they have the Roku TV in each room. It was complimentary, and Netflix was included. That was a big deal for my dad. Each resident has a call button that they can wear. I like their aviary, but the music was just plain annoying because it was too loud. I touched the cabinets in the bathroom, and they were sticky. It is also going to be undergoing some renovation with the floors. It has everything there. The staff was very nice. The layout was fine. There is no separate parking.

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  Visitor

  Jun 30, 2021

• Google5/5

  After a fall in Dec 2020 and rehab our mom needed to find a new home. After searching I was finally led to Westgate Villa. While I was waiting to meet with Emily F. I spoke with a couple that had lost their loved one and they told me they really liked the treatment their family member was given. Then I spoke with a women coming to visit her mom and she told me they were wonderful to her mom. Finally, I met Richard Y. the Resident Ambassador and I felt he gave me straight honest answers. So, our mom moved into Westgate Villa in January 2021. Our mom is treated with kindness and caring! Westgate Villa works with the resident and their family to ensure that quality of care. My phone calls, texts and emails are usually answered in minutes, not hours or days. When I visit or call I am always greeted with a big smile and hello. I can rest at night knowing that our mother is cared about and cared for by good, kind people. Thank you to Aidah, Emily, Roselily, Luella, Maria, John Carlo, Shannen and ALL the Staff/Team Members/FAMILY at Westgate Villa!

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  Jun 16, 2021

• Caring.com5/5

  The kind and caring people at Westgate Villa have prevented any of the residents from getting Covid-19. My mother is a resident and I have felt so much less worried about her because they are so careful. They have visited her when she was in the hospital or temporarily in Skilled Nursing Care and made sure she had things she needed there. It really does feel like family and I feel so lucky that this is where Mom lives.

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  Family member

  May 5, 2021

• Google5/5

  My mom has been at Westgate Villa for 2 years. She is well taken care of. There are lots of activities to participate in and the best thing for me is they truly care about the health and well being of the residents. After caring for my mom for several years I couldn't do it anymore, I chose Westgate Villa because it was more "family oriented" in my opinion.

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  Nov 13, 2020

• Google5/5

  We have been so happy with the care my Mom has received at Westgate Villa. We love the family feeling of the residence, the warmth of the caregivers, and the accessibility of the management. We feel that communication with them flows easily, and we are always welcome to come by or share an idea. They have been wonderful about working with my family to make sure that Mom’s care is tailored for her. My Mom especially loves all the activities and outings, and she says, “When the bus for the field trips arrives, I am the first one on!” They are in a great location, tucked away in a quiet neighborhood, on the border of San Jose and Saratoga, yet close enough to major roadways so that Dr. visits are still convenient. Westgate Villa has been a blessing for our whole family.

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  Jan 28, 2020

• Google5/5

  I highly recommend Westgate Villa. My wonderful 96 year old young mom has been living there for one year. She is very happy and receives the best care. The facility is full of life and fun activities. Excellent nursing staff that keeps me posted on Mom's physical health. The care givers are so very loving and kind, I consider them family. All meals are very tasty, healthy and the dining room has a festival vibe. Thank you Westgate Villa for taking such good care of my fabulous mom. What would I do without you !!!!

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  Jan 27, 2020

• A Place for Mom5/5

  Love Westgate

  We have been really pleased with Westgate. My mother- in-law has lived there for 2 months. She refused to move out of her house until a medical emergency forced the issue. When she moved, she asked for about a month when she was going home. After this, she stopped asking and now says she loves it there. The staff keep her busy at all times, take her out in the community, take her shopping, and seem very attentive to her needs. They notify us whenever an issue comes up and have been very accommodating to any request. Administration has been great and extremely helpful in advising us on my mother-in-law's transition. We couldn't be happier with their services.

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  Pearl K. · Family member

  Aug 4, 2018

• Caring.com4/5

  My son is in Westgate Villa and it's very nice, very clean, doesn't smell, people seem to care, and we're pleased with it. They try to get him to participate in activities like word games and identifying states. He seems to enjoy the food.

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  Family member

  Aug 22, 2017

• A Place for Mom5/5

  Even though my mother-in law has only been in Westgate Villa a few days it is obvious to us that she is happy and being well taken care of. The staff is wonderful so friendly and outgoing . The meals look tasty and Mom eats every bite. She is 90 years old and seems to being returning to her old self after a very trying time. Thank you Ida and her great Staff.

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  Dawn D. · Visitor

  May 3, 2016

• A Place for Mom5/5

  I think that the overall experience has been good. I don't really know anything they can improve upon except for their activities; they could have more that appeal to a wider variety of people. Their care is fine; when she rings the bell they don't come as fast as I think they could. Other than that though, I am really pleased it is as clean as it is and the food is wonderful and everybody is always friendly.

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  Visitor

  Nov 4, 2015

  Verified
• A Place for Mom1/5

  This does not suit our needs. All residents are treated the same -- bathing down the hall, residents sitting all over halls and outside... not enough for them to do it seems. Mom does not need this level of care. Cost is same as other places and not as nice. No visitor parking.

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  Visitor

  Sep 27, 2015

• A Place for Mom4/5

  friendly

  The people at Westgate Villa are very friendly. They do need to work, however, on following up on issues.

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  Family member

  Aug 20, 2015

  Verified
• A Place for Mom4/5

  Very Polite

  It is a great place for my mom. The staff are really polite and considerate towards everyone. The food is really good and my mom has dementia so they take the time to what she needs to eat and make sure she is eating. The facility is expensive but I would have chosen this place for sure.

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  Family member

  Apr 8, 2015

  Verified
• A Place for Mom3/5

  Overall Satisfied

  My mother is at Westgate Villa and I'm satisfied overall. Below I've pointed out some things to be aware of. Rooms for residence are less than desirable. I'm told the facility was originally set up for single/private rooms. Now they are putting two people together in a room really designed for one. No division or screen between roommates (therefore no privacy) and one small bathroom. No phone or television hook ups. There is also no place for a private meal or meeting. Would be nice if there was a small room set aside for family get togethers. Staff is friendly but the care givers don't seem to be very pro-active. My experience is that if they aren't specifically told to do something - they won't do it. It's very important that the family stay very involved to make sure needs are being met. Food seems to be quite good with good options for substitutions. I think the kitchen needs help as it takes quite a long time for meals to be served. Many residence need help and there doesn't seem to be enough staff to accommodate. There are two benches outside the entrance, but residence are not allowed to sit outside unless a care giver is with them. I understand the safety issue, but it seems a shame that residence cannot get fresh air and sunshine unless there happens to be someone free to sit with them. They should make sure someone is available so residence can go outdoors. Maybe making the courtyard patio more accessible would help.

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  Family member

  Mar 2, 2015

  Verified