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Key information
Ace Home Health Care & Hospice, Inc is a home health agency in Orinda. Medicare rates its quality of patient care 3 out of 5 stars. Patients rate it 3 out of 5 stars in Medicare's survey.
Care on offer includes home health aide services, medical social services, nursing care, occupational therapy, physical therapy, speech pathology and speech therapy. It is certified by Medicare and Medi-Cal, and by Medicare since 2012. The nearest hospital, Alta Bates Summit Medical Center - Alta Bates Camp, which has an emergency room, is 5 miles away.
Inspectors have visited 4 times since November 2023, most recently on August 6, 2025. Regulators looked into 2 complaints in that time (1 partially substantiated and 1 without a recorded outcome).
Rating and inspection report
Official rating
- Medicare patient survey3/5 · Average
- State inspectionsNo serious citations in 3 years
Care & pricing
Care available
- State license
- CA 550001785 · Active
Other fees
- San Francisco Bay Area, in-home non-medical services, 44 hours per week: $4,385 per month
- Other fee, Private room: $8,502 per month
Payment types accepted
Services
Details
Services
- For-profit ownership (corporation)
- State-licensed home health agency (California CDPH)
- Bathing assistance
- Dementia /
memory care - Diet counseling and nutrition
- Dressing assistance
- Home health aide services
- Medical social services
- Medical supplies and appliances
- Medication administration by staff
- Medication management and reminders
- Other injections
- Palliative care
- Parkinson's care
- Physical, occupational or speech therapy
- Respite (short) stays
- Skilled nursing care
- Toileting assistance
- Wound care
Policies
- Accepts managed care plans
- Accepts Medicaid (Medi-Cal)
- Accepts Medicare Advantage
- Accepts private pay
Talk it through first
The best way to know if an agency is the right fit is to talk with them. Request a call to go over the care you need, how scheduling works, and any questions you have.
Reviews and listings
What families and listing sites say.
Ratings on other sites
- 3.5/5
Reviews
- Google1/5
Their intake tries to sweet talk you as the consumer to get you in the door. Once you’re enrolled into their home health care and they bill your insurance, then when you call back they’re cold and rude to you like an insurance broker trying to scramble for commission. It’s so 2-face. They’re dishonest. They make it seem that their time is more important than your time. Don’t use this home health agency, ever, for your loved ones and elders!
Read full reviewNov 6, 2026
- Google5/5
Raymund provided me in home physical therapy for 4 weeks after a full hip replacement. He is professional, friendly and truly cares about his clients. He is a wealth of knowledge and tips. His work helped me recover much quicker and safer than if I tried to do on my own. I would highly recommend Raymund to both family and friends!
Read full reviewDec 5, 2024
- Google5/5
Mom’s home health team was amazing. Mom, who is 89 and is experiencing mobility and weight gain issues, is back on her feet (literally), thanks to Ivonne, Kris, and Patrick. They were very professional and very empathetic.
Read full reviewNov 29, 2024
- Google1/5
I am a licensed private Home Care Aide. One of my client's health has declined over the last month and his doctor ordered ACE Home Health Care to evaluate and treat him at home. I have worked with many Home Health/Hospice agencies over the last 18+ years and this is the worst I have ever encountered. I have called their office numerous times in the last 4 days to discuss care and have never received a call-back. They claim to have a nurse on-call 24/7. I called at 5:30p yesterday requesting advice from a nurse. I was advised the office was closed and would have to call back the next day. When I told the answering service that they were supposed to have a nurse on-call 24/7, she took my name and number and said someone would call me back right away. No one ever called back. This is unacceptable. DO NOT use this agency. Our loved ones deserve better. UPDATE: 3 days later, 3 calls, voice-mails and a text and still no return call. UNACCEPTABLE!!! I recommended another home health agency to my client and they are changing.
Read full reviewNov 10, 2023
- Google1/5
We have used Ace in the past with Kaiser, now with Contra Costa Health plan. They owe speech therapy and CNA visits to Danny, but have failed to send anyone out. (Occ Health therapist Audra is amazing. Physical Therapist, Len was good too, but was on vacation then left the company. Not many visits.) The rest of the Ace Home Health staff is dishonest. The “nurses” are garbage, brand new inexperienced. They showed up to pretended to do vital signs. What fraud, waste and abuse of the system. There was no need for them to come in the first place. I suspect Ace Home Health charging for visits that never happened. Will call public health nurse Maureen and verify, if guilty I will report their fraud. Danny deserves good care, they need to provide it!
Read full reviewNov 21, 2022
- Google5/5
Our loved one was diagnosed with terminal cancer less than a month ago. It was her wish to die at home. On the morning of April 28, 2021, her doctors said it was urgent she enter hospice immediately in order to get home in time. Because Kaiser didn’t have openings in their own Hospice, they provided a list of vetted trusted agencies and recommended Ace Hospice in Orinda. By 7pm that evening, she arrived home with a hospital bed, oxygen and palliative meds. Her case manager Kimberly carefully explained which meds to give when. She provided very precise explanations of symptoms and how much of each med to offer. The booklet listed each med in descending order of importance along with explanations of symptoms and dosages. There was a page to record each dosage given. Because of the extraordinary efforts of Oakland Kaiser, the transport team who had to figure how to safely transport her up steep stairs, Kimberly and Ace Hospice, our loved one was able to die at home surrounded by family and without unnecessary suffering. Sent from my iPhone
Read full reviewApr 30, 2021
- Google5/5
A close friend living with me received care from Ace Home Health. She had waited over 2 weeks for a call back from another agency that her doctor had recommended. When she reached out to Ace within a few hours her insurance was verified and an appointment was made with a therapist who came out to evaluate her within 24 hours. All of the staff were respectful, timely and compassionate. We would highly recommend this agency to friends and family.
Read full reviewAug 11, 2020
- Google5/5
I would recommend this company to anyone! They have a great team that works with you especially in the end-of-life care of your loved ones. I have experience with different Hospice Company for more than a decade but so far Ace Hospice is what I prefer for our care home because of their Case Manager- Ninia Villanueva. She is very compassionate, dependable, dedicated and knowledgeable. She deeply cares for each of her patients and treats them like her family. Regardless of what time of the day or even days of the week, if our resident needs to be attended by a nurse she is always available to check the patient and never leaves not until the patient is comfortable and okay. That is what you call dedication to helping people! Being in hospice care is not something that happens often to everyone that is why most of the family are puzzled and do not know what to expect on what is gonna happen to their loved ones. It is an overwhelming situation for them but Ninia always find time to talk and explain to the family any concerns and issues regarding their loved one's condition and what to expect, for this reason, it gives the family peace of mind and comfort knowing that their loved ones with life-limiting illness are well taken care of with respect and dignity. Lastly, I am thankful to the whole care team who takes care of our clients, from Mario who is the Home Health Aid who does excellent job in personal grooming, LVN’s name Eme and Noe who provides medical comfort and care, Pastor George who provides emotional and spiritual support and Alexia the social worker who was able to send volunteers to sing for one of our client.
Read full reviewFeb 6, 2020