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Key information
Crossroads Home Health & Hospice is a home health agency in San Francisco. Medicare rates its quality of patient care 3 out of 5 stars. Patients rate it 3 out of 5 stars in Medicare's survey.
Care on offer includes home health aide services, medical social services, nursing care, occupational therapy, physical therapy, speech pathology and speech therapy. It is certified by Medicare and Medi-Cal, and by Medicare since 1997. The nearest hospital, Laguna Honda Hospital & Rehabilitation Center is 1.2 miles away.
Inspectors have visited 1 time since November 2023, most recently on July 6, 2026.
Rating and inspection report
Official rating
- Medicare patient survey3/5 · Average
- State inspectionsNo serious citations in 3 years
Care & pricing
Care available
- State license
- CA 220000345 · Active
Payment types accepted
Services
Details
Services
- For-profit ownership (corporation)
- State-licensed home health agency (California CDPH)
- Home health aide services
- Medical social services
- Medical supplies and appliances
- Physical, occupational or speech therapy
- Skilled nursing care
Policies
- Accepts Medicare
Languages spoken
- English spoken
- Spanish Spoken
- Tagalog spoken
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Reviews and listings
What families and listing sites say.
Ratings on other sites
- 3/5
- 4.3/5
Reviews
- Google2/5
My father is in hospice. The nurses are very nice but overwhelmed. They call center responses the me is very slow. Took 15 minutes to get through for an emergency. Waited 5 hours for a nurse. The call center for trigose needs training and beside manners.
Read full reviewJan 11, 2026
- Google5/5
After years being responsible for providing caregiving and establishing services for my mother and now my sister, who requires 24 hour care, I highly recommend CrossRoads for home care services. My sister was in an assisted nursing care facility for 6 months, and the thought of her continuing to reside in a similar environment was heartbreaking. While there, the numerous and almost monthly visits to the ER due to UTIs, inadequate doctor and care oversite, lack of consistent and timely drug and therapy services was truly unacceptable for her health. My sister is now living with my family in our home, and CrossRoads has allowed us to find an alternative path to her care along with using other support teams. From CrossRoads, we received scheduled physical, occupational and nursing services. Their exceptional services have allowed my sister to remain in a home environment and us to build a secure loving environment for her long-term care. I have used other home care services, and would consistently request for CrossRoads services. Her medical needs are addressed by a caring, effective, reliable, proactive and incredible staff at CrossRoads. I could not have asked for a better team to help with this unprecedented emotional and physical challenge my family has undertaken. Our physical therapist Jason, engages, motivates and physically prepares my sister for mobility and flexibility and encourages her to maintain and maximize her existing mobility. My sister enjoys their conversations. He is responsive, consistent and timely. We could not have asked for a better partner in providing the physical and emotional support my sister and my family require. He is simply the best and anyone would be lucky to have him on their team. I worked with Shanel, nurse and case manager, for both my mother’s and sister’s home care. She is incredibly responsive and experienced in addressing the medical needs that arise. She is proactive in recommending solutions and next steps, all of which provides assurance that as medical needs arise, they will be addressed immediately. Shanel de-escalates the stress and uncertainty surrounding medical situations. Shanel provides the confidence that home care is a viable and very workable situation in partnering with my sister’s medical team. It’s very obvious that Shanel enjoys her work and patients, and truly focuses on the customers’ needs. When my sister arrived at our home, Sabrina, Occupational Therapist, immediately identified tools, equipment and recommendations that provided additional comfort to my sister and to our family and support caregivers in mitigating our physical demands. She was incredibly efficient and facilitated accommodating our needs immediately with her experience and resources. I feel our sister received the best care from Sabrina and CrossRoads in tailoring our home as effectively as possible in maximizing my sister’s care. Equally important as the effective direct skills of the CrossRoads staff, is the intangible support they provide my sister and to us. We don’t feel alone in caregiving, many times a heartbreaking process. We feel there is an incredible team available to support the care of my sister. My sister is engaged and enjoys interacting with the entire staff providing for good moments.
Read full reviewNov 5, 2025
- Google1/5
Don't use these people. After comparing to other agencies Iv delt with I would say they lcare the least about the patient and the most about the money. They never brought any supplies and used mine all up. Then they discharged me with one day notice, and made a fake excuses like they couldn't reach my doctor. Why? I think just because I took too much time to deal with my injuries because I got along with the nurse fine
Read full reviewMar 8, 2025
- Google5/5
Crossroads Hospice team was great. Ryan, Steven, Diane and Ivyee were and are still great to work with. I would not choose any other organization. The team LISTENS and will go out of their way to take care of the patient and family needs. Honest professional and sincere. Also, Melissa Bingham Aftercare Estate Specialist was very informative and gave us great tips on handling the challenges and issues involving a passing of a loved one.
Read full reviewOct 30, 2024
- Google5/5
Scott, Shelley and Diane gave us the support we really needed. We appreciated Scott's visits to attend to my father-in law's health needs which always comforted him when Scott came through the door. Shelley's attention to his comfort made cleaning up were relaxing. Diane's gentle assurances that our efforts to care for him were making a difference took the pressure off of us. Thank you for your help.
Read full reviewSep 26, 2024
- Google5/5
Evan Marx is an exceptional Physical Therapist. He went above and beyond and provided my mom not only with the best fitted walkers to aid in her success but was also deeply committed in providing clear fitness goals as well as different treatment techniques that improved her movement and mobility. He was very pleasant to work with and his teachings helped her have a better understanding of how best to use her body mechanics to ensure her safety. Thank you Evan!
Read full reviewFeb 28, 2024
- Google5/5
I greatly appreciate Scott, Shelley, Diane, Doreen, Kathy with the Aftercare program, and Crossroads Hospice for their assistance in caring for my auntie. Each and every one of them were attentive, courteous, nurturing, and professional. 5 star reviews for everyone!
Read full reviewFeb 27, 2024
- Google5/5
Thank you Chung Hui, PT for taking such great care of my grandma! With Chung Hui’s guidance and patience, my grandma’s strength and mobility have improved significantly. He’s been very professional at every appt, always taking his time listen to my grandma’s concerns and establish an exercise plan for her that’s manageable. Once again, thank you!
Read full reviewApr 4, 2023
- Caring.com1/5
I am a past client of this provider
One of the RN mistreated my mother's wound. The wound was originally a tiny one. The RN used a method that I told her that it did not work on my mom, The RN ignored my comments and insisted with her mistreatment for 6 weeks. Now my mom's wound has become an un-stage-able severe one and she needs to be intensively treated by a specialist wound care center. The RN was totally irresponsible and unprofessional. No apology heard from the RN nor from CRHHH.
Read full reviewDec 15, 2014
- Caring.com5/5
I am a current client of this provider
We have someone that comes in every day for about a week now. My father-in-law's doctor recommended Crossroads. The caregiver they sent was wonderful and my mom's very comfortable. They set-up a visiting nurse who was outstanding.
Read full reviewSep 22, 2012
Location
1109 Vicente Street, Suite 103, San Francisco, CA 94116