Family Matters in-Home Care LLC

Reviews and listings

What families and listing sites say.

Reviews

• Caring.com4/5

  I am a past client of this provider

  Our Family had a long 5 year relationship with Family Matters (formerly Homecare California), we are grateful for the care that was provided to my In-Laws. My Mother-In-Law’s caregiver was by her side when she passed a few years ago and she told her how much she appreciated her help over the years. My Father-In-Law’s caregiver had been with him from the first day of care, nearly everyday, for many years since he passed away recently. As a family we were so grateful to have him as a caregiver, and my Father-In-Law told him how much he appreciated his love and care, he was a true companion and a surrogate son to him. He was there until his last breath, a commitment he wanted to honor and fulfill, and he did. Without the guidance and calm that the Client Care Manager offered us in the beginning it would have been difficult to establish care for them. I appreciate her dedication and professional approach, she helped in making their journey much easier for our family.

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  Apr 21, 2025

• Caring.com5/5

  I am a current client of this provider

  Family Matters has provided companionship care for our mom for the last 6 months. They have provided excellent care and have been extremely responsive and flexible. All the caregivers who have helped us have been attentive and caring. We could not have asked for more.

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  Mar 5, 2025

• Caring.com5/5

  I am a past client of this provider

  We give Family Matters a 5 star rating. In the 10 years that we have been using them, they always carefully match a caregiver's personality with our own. That means they listen to us and understand how we go through our day. The caregivers are all well-trained and very compassionate, patient, and dependable. My husband is partially paralyzed and cannot speak very well. They really focus on communicating with him, which greatly improves his quality of life. They take him everywhere he needs to go during the day while I work. I trust them completely, and they make his life and my life better.

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  Oct 17, 2024

• Caring.com5/5

  I am a past client of this provider

  Carol from Family Matters helped my mother and family through a really rough time. She organized expert, loving care from her professional caregivers. She made sure my mom had 24/7 care after a fall left her vulnerable and in need of care and supervision. Carol will help you through the process of getting everything set up with the care you need so you don't have to stress. My family and I are so thankful we were able to rely on her and her expert caregivers during a difficult time.

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  Aug 8, 2023

• Caring.com5/5

  I am a past client of this provider

  Family Matters located someone to stay with me at home after I had hip surgery. My caregiver was on time, helpful, kind and I would recommend her to anyone. Family Matters was helpful in finding help for me and were flexible in meeting my needs as they changed. I would definitely recommend them to anyone looking for temporary help at home. Thanks, Family Matters!

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  Jan 2, 2022

• Caring.com5/5

  I am a current client of this provider

  Working with Family Matters has been very easy...from finding the right caregiver to interacting with the case manager. I highly recommend Family Matters to anyone who needs a caregiver because they will find the perfect fit for your needs. Our caregiver always arrived on time, or early and quietly and carefully begin taking care of all our needs.

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  Apr 20, 2021

• Caring.com5/5

  I am a past client of this provider

  I contacted Oscar/Family Matters about 8pm on a Friday evening for some help to start the next morning. He worked diligently through the evening to find someone, and on Saturday morning at 10am, a wonderful caregiver, Monica, arrived at our door to help with my mother. She was a perfect fit. Attentive, kind, caring. Willing to work extra hours to help out an overwhelmed daughter. I highly recommend Family Matters. Thank you Oscar and Monica.

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  Patty H.

  Aug 27, 2020

• Caring.com5/5

  I am a current client of this provider

  When I was looking for 24/7 care for my Dad, Family Matters really stepped up to the plate for our family. Oscar, the coordinator was very friendly and compassionate. The caregivers are like having a family friend at the house taking care of all of my Dad's needs. They take him for walks, grocery shop, give him his medications, watch old western movies with him and even provide home cooked meals. I could not ask for a better care giving service. The caregivers text or call with updates which is awesome. Thank you Family Matters.

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  Janelle M.

  Aug 16, 2020

• Caring.com5/5

  I am a current client of this provider

  Oscar and the Family Matters team helped us find the best caregiver for my Mom. I was so impressed with their quick turnaround on candidates and references. Their ability to make the process easy and stress-free was greatly appreciated especially during these stressful times. My Mom has not been open to having outside help with her care and companionship. Family Matters recommended Elizabeth for a weekend stay. She is super efficient, kind, and fit in with our family. She quickly learned my Mom’s preferences and treated her with respect and dignity. My Mom is still talking about her and how much she enjoyed having her in her home. Thank you again to Family Matters for going above and beyond to support their clients

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  Charlene F.

  Aug 6, 2020

• Caring.com5/5

  I am a current client of this provider

  We were on a tight schedule to set up care for Mom. Oscar was professional & so thoughtful as he was responsive to all of our needs & concerns. Billing was consistently accurate with payments easy to make, Overall, Family Matters provides professional, yet compassionate service & care to the client & family.

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  Mar 6, 2020

• Caring.com5/5

  I am a past client of this provider

  I was really impressed with the care provided by Family Matters. We interviewed three places and found Oscar to be incredibly warm and knowledgeable. It turned out to be a great decision to go with them as Oscar was a wonderful coordinator -- we needed care on a very short time schedule. We signed a contract on Thursday and had a caregiver by Saturday morning. All of the caregivers that came for my mom were professional and giving. One in particular, Carla, was able to teach me more about using hospice care which proved to be very useful. Oscar was very responsive to our concerns, at all hours of the day. Cost was in line with what the other caregiver services had quoted. I would not hesitate to recommend family matters. As with most of these things, we weren't planning to need care and we were really in a tight spot for a bit. Family matters helped us get through that and for that I will always be thankful for their services.

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  Feb 20, 2020

• Caring.com5/5

  I am a current client of this provider

  FamilyMatters has been very attentive to both my mother’s and her family’s needs they are thoughtful and caring

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  Best S.

  Feb 13, 2020

• Caring.com5/5

  I am a current client of this provider

  Great company .The best iv ever had.

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  Jan 24, 2020

• Caring.com5/5

  I am a current client of this provider

  When I selected Family Matters I had been provided with a list of several agencies. I continue to be glad that I selected Family Matters because of the quality of care I receive consistently from their staff of in home health care providers, and the accessibility of their management. In home staff excelled taking care of me, my 2 elderly cats, coordinating my transportation needs for medical appointments and helping communicate with my friends, family and medical staff. I recommend this agency strongly without reservation.

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  Jan 14, 2020

• Caring.com5/5

  I am a past client of this provider

  Family Matters has a great team of providers. My Father needed extra care after getting out of the hospital. The care givers were extremely kind, experienced and knowledgeable. They arrived on time. They provided light cleaning, meal preparation, daily walks and exercises. My Dad was given a balloon by one of the providers to help with mobility. He got such a kick out of that he even named it "Wilson" That personal touch meant so much to him. Thank you Family Matters.

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  Jan 14, 2020

• Caring.com4/5

  I am a past client of this provider

  We used Family Matters in order to provide much needed extra support for my Grandfather. We were looking for quality care, quickly. I was able to contact Family Matters and set up a meeting within 1 day. The Caregivers were matched with my Grandfather and began the very next day. The caregiver and I wrote notes via the binder we were given back and forth in order to have clear communication of how the shifts went. If I ever had any questions regarding care, or scheduling Erika our case manager was very responsive via text and phone call. I appreciated their support during our time of need. When I needed to contact the office directly I received a call back quickly. Payments were easy to make and the finance department was also quick to respond via email with any questions I had. I appreciated the detailed invoices for review. Thank you to the caregivers who took care of my Grandpa.

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  Laura H.

  Jul 31, 2019

• Caring.com5/5

  I am a past client of this provider

  My 95 yr old father had a drastic change of health and we needed to find care-giving quickly as my mother couldn't handle it alone and I live nearby but not with them. (He also has mild Alzheimers) A neighbor in elder care had recommended Family Matters so we called them first and met with Karen that afternoon. She was very friendly, informative and responsive. She was able to arrange a caregiver to start the next morning. We had 6 different caregivers over the time we used their service since it was an immediate need. My mother said each one was was very helpful and respectful to my father. Since this was all new to us, at our request the caregivers offered helpful suggestions on supplies for my father, tips for managing various issues, etc, based on their experience. They went to a doctor appt with us, Walgreens for supplies, and even to church, whatever my father needed. The company would text me and ask how each caregiver was doing and let me know who was coming the next day. I felt I could call or text them at any time with questions. Only one time was one caregiver about 10 minutes late and we were notified, all the rest were on time and stayed the 13 hours a day we needed. Thankfully my father's health improved and we no longer need their services at this time. If things change, we would not hesitate to use them again or to recommend them.

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  Mar 27, 2019

• Caring.com4/5

  I am a past client of this provider

  Mom had a stroke in June and is now paralyzed on her left side...she was my father's care taker. As you can imagine this has a required a complete change in our family roles. After reviewing and calling multiple home care agencies, I decided to have Erika from Family Matters come to the house for an evaluation/consultation. Erika was extremely organized and she was able to answer every question that I had. I decided to sign a contract with Family Matters, paid a deposit, and Erika immediately started reviewing her available staff to find the best person for mom. Each person that came to the house was very nice, caring, & compassionate. However, we had to go through a few people to find "the perfect fit" for mom. Each time I contacted Erika and there were no problems. I would just tell Erika what worked & what didn't work. Finally we met Roshanda D. and she was the person that "fit just right". Not only was she caring & compassionate, she was eager to help. Roshanda listened, understood our needs, and jumped right in always going that "extra mile" to ease our stress, help with mom, & do extra household chores...usually without being asked. Roshonda helped us with dishes, laundry, food prep for mom, and my mother being total care with a Foley catheter...you know the rest. Roshonda also helped me with mom's daily exercises. It was such a relief to have someone to help me with mom and to chat with during "down" time. I would highly recommend Family Matters & if the first few people are not that "perfect fit", don't give up. Just contact your family member's case manager and tell that person what you need more of (or less of) and they will work with you.

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  Sep 30, 2018

• Caring.com5/5

  I am a current client of this provider

  Family Matters is a warm and compassionate company. The team is thoughtful, thorough, proactive, detail oriented, communicative and honest. They handle all aspects of care with finesse and warmth. I highly recommend Family Matters for your loved one.

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  Peter S.

  Apr 26, 2018

• Caring.com5/5

  I am a past client of this provider

  My friend is a superb social worker at PAMF PA and she recommended Family Matters to me. I worked with James to secure assistance for a family member headed to 2 doctor's appointments in less than 24 hours. He got back to me less than 3 hours later with the name of a caregiver who could assist us, and she did a great job. James set everything up for us perfectly and was both efficient and caring. I recommend Family Matters without reservation.

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  Apr 14, 2018