Redwood Hospice

Reviews and listings

What families and listing sites say.

Reviews

• Google5/5

  Jobel Usi came to setup feeding machine for my husband and he is very good. Very helpful, responsible, friendly, nice and kind. We really appreciate his work. I will recommend him and his company redwood to my friends and family.

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  Oct 23, 2026

• Google5/5

  On behalf of me and my family, I wish to commend Rylan, our nurse care manager for his incredible care and service. He was very knowledgeable and kind, and able to explain complicated concepts in a simple manner. No matter how difficult the situation was, I was in awe of how he always remained calm and collected, which is exactly what we needed in this hard time; he always knew the correct answer and what to say. He made what was a very stressful time into a smooth and calming experience, very blessed and lucky to have had him as our nurse. Thank you Rylan!

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  Aug 21, 2026

• Google1/5

  I have never experienced such poor customer service in my life. We met with the Hospice Dr once for about 10 minutes. She cut the meeting short saying she had another emergency, which is understandable when you're dealing with hospice patients. However, we never saw her again, despite asking several times for an appointment with her. After the brief meeting with the doctor, we only dealt with nurses. There was very little communication with the Redwood staff and major decision were made by them without consulting us at all. My mother, (the patient) needs to be on supplemental oxygen and the Redwood Hospice staff repeatedly provided us with faulty oxygen equipment. This went on for weeks at a time as we desperately tried to advocate for working oxygen supplies. A week ago, my mother's in-room oxygen concentrator ran out of distilled water. Over the course of almost a week, we requested five times for Redwood to refill the concentrator with distilled water. They completely ignored our requests, and even ignored the requests of the memory care center where she is residing. She has now been kept on the oxygen concentrator with no distilled water for a week. In addition to the faulty oxygen supplies, Redwood provided my mother with very low quality pull-ups which frequently leaked. Today my dad called Redwood to tell them we would be switching companies. The head case nurse never even bothered to ask him why. Most efficient companies at least try to debrief clients who are leaving so that they can learn from their mistakes and improve client care in the future.

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  Jul 24, 2026

• Google5/5

  My family member received care from Redwood Hospice Service earlier in the year. The entire team was attentive, compassionate, and truly caring throughout every step of the journey. End-of-life care is one of the most difficult experiences a family can face, and it is never easy. The compassion, kindness, and support provided by Redwood Hospice Services made an incredibly challenging time more manageable. Their team offered comfort and guidance. I also work at a retirement community, and because of the outstanding care I witnessed firsthand, I confidently recommend Redwood Hospice Services to our residents and their families when hospice care is needed. Their professionalism, genuine compassion, and unwavering dedication provide invaluable support to both residents and their loved ones during one of life's most difficult transitions.

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  Jul 17, 2026

• Google2/5

  My family used Redwood Hospice during my mother's final days. I want to acknowledge that most of the staff members we encountered were kind, compassionate, and treated my mother with respect. I am grateful for their efforts and the care they provided. Unfortunately, our overall experience was deeply disappointing because of several serious issues. My greatest concern was my mother's pain and symptom management during her final days. As her condition declined, I felt her discomfort was not being adequately addressed. On the day she passed away, I observed that she was breathing heavily and appeared uncomfortable. I specifically requested to speak with a Nurse Practitioner to discuss possible medication adjustments, but my request was not honored. As a result, my family witnessed what appeared to be significant distress during her final moments. It was not the peaceful passing we understood hospice care is intended to provide. My mother spent her final months in a skilled nursing facility. After her passing, I learned that an emergency comfort medication kit was available. However, no one had provided our family with clear education regarding the availability of these medications, when they should be used, or how they could be accessed if her symptoms worsened. During a later conversation, hospice management acknowledged that this education had not been provided. Had we been properly informed, additional symptom-relief measures may have been available sooner. After my mother's passing, I submitted a formal complaint regarding her care. The hospice director personally called me, listened to my concerns, and stated that an investigation would be conducted and that I would receive a follow-up response within a week. Despite multiple follow-up attempts, I did not receive a timely response. When a response was eventually provided, I felt that the most important concerns raised by my family—particularly what we witnessed during my mother's final hours—were not meaningfully acknowledged. I also experienced repeated delays and poor communication regarding documentation needed for my Paid Family Leave claim. Although I was repeatedly assured that the matter was being handled, I often had to initiate follow-up myself. Hospice care is one of the most important services a family will ever rely upon. Families place tremendous trust in hospice providers during some of the most difficult moments of their lives. End-of-life care is a one-time experience for every patient and family. Once those final hours have passed, they cannot be revisited or corrected. As the hospice director told me, "we can't turn back the clock." That reality makes it even more important that concerns raised by caregivers are heard and acted upon when they occur. While I appreciate the kindness shown by many individual staff members, our experience left us feeling unheard, unsupported, and deeply disappointed.

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  Jun 9, 2026

• Google1/5

  Very disappointing experience. It began with the doctor that did the intake; he was totally uninformed of the services offered and confessed he was new and hadn't learned much about the company yet. The nurse we were assigned was good but not great, in my opinion. My husband seemed to like him and they developed a nice friendship so that is all that mattered. The nurse practitioner was great, kind and gentle. After about 4 months with Redwood they completely changed our care team. Didn't even have the courtesy to inform us, someone just showed up at our door and introduced themself as our new nurse. When I phoned the office I was told it would be easier for the nurse so he didn't have to drive so far. Really? It was ok for 4 months, now all of the sudden it's a burden? Hospice, by definition, isn't a long term relationship so why did couldn't we have waited until the my husband passed which was obviously coming in the near future. Once he passed I got a call from our nurse, not a condolence call, but to say the company picked up the oxygen tanks and was one short. If I didn't find that tank I would be billed. Less than 24 hours after my husband passed I was running around looking for the lost oxygen tank, it couldn't have waited a day or 2? Incredibly insensitive! Never received any kind of condolence card or call from the office or any employee. I wouldn't have known any better but the hospice agency we used with my mother called every couple months for the first year. Caring and available for anything we needed that very difficult first year. I would NOT recommend Redwood Hospice.

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  May 5, 2026

• Google5/5

  I am the Activity Director of Driftwood Healthcare, and I would like to commend the admission nurse, Jobel, for his excellent work. He was very friendly and greeted everyone from the receptionist to the managers with respect and professionalism. He appropriately consulted the IP nurse regarding room precautions and followed all protocols accordingly. He also communicated with the Medical Records Director to ensure there were no lapses in paperwork. He also consulted with me regarding activities the patient may benefit from, showing a well-rounded and patient-centered approach to care. Additionally, he was very approachable and friendly with the nursing staff. We truly appreciate his professionalism and hope he continues to complete more admissions at our facility.

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  Apr 9, 2026

• Google5/5

  After carefully interviewing several Hospice providers in San Jose, CA, I selected Redwood Hospice for my mother, and it was absolutely the best decision I could have made. I cannot say enough good things about the entire Redwood team. They are first and foremost, compassionate and caring. The entire Redwood Hospice organization always responded rapidly to our needs and the home hospice nurses and home care aids who cared for my mother were OUTSTANDING in every way. I'd like to especially thank my mom's nursing team: Jennifer, Rebecca, Huan, Louvella and Penny, as well as home care aids Norma and Margarita (if I've forgotten to mention anyone, please forgive the omission). All of you provided excellent care and gave great comfort to my mom in her final months. She loved you all, dearly. For those in the Bay Area who are seeking excellent hospice care for a loved one, Redwood Hospice should be your first (and only) choice.

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  Mar 21, 2026