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Key information
Empress Care Center, LLC is a 67-bed nursing home in San Jose, part of Eva Care Group. Medicare rates it 4 out of 5 stars overall, with 2 for health inspections, 5 for staffing and 5 for quality of care.
It is certified by Medicare and Medi-Cal, and has been since 1969. The nearest hospital, Santa Clara Valley Medical Center, which has an emergency room, is 1 mile away.
Inspectors have visited 27 times since November 2023, most recently on May 29, 2026. Federal inspectors cited 42 deficiencies in that time, none rated as having harmed a resident (42 potential for harm). Regulators looked into 33 complaints in that time (8 substantiated, 8 unsubstantiated and 17 without a recorded outcome).
From April to June 2026, each resident received 4.14 hours of nursing care a day on average, 0.71 of them from registered nurses.
Rating and inspection report
Official rating
- Medicare health inspections2/5 · Below average
- Medicare quality measures (long stay)5/5 · Much above average
- Medicare quality measures5/5 · Much above average
- Medicare quality measures (short stay)5/5 · Much above average
- Medicare staffing5/5 · Much above average
- State inspectionsNo serious citations in 3 years
Care & pricing
Care available
- Licensed capacity
- 67 beds
- State license
- CA 070000042 · Active
Pricing
- Average daily charge (Medicare cost report): $368 per dayNursing home
Payment types accepted
Daily life
Details
Facilities
- Activity room
- Arts room
- Business room
- Cable TV
- Climate control
- Fitness room
- Furnished
- Game room
- Garden
- Kitchenette
- Library
- Movie room
- Outdoor common space
- Private bathroom
- Spa /
sauna / wellness room - Telephone in room
- Walking paths
- Wi-Fi and internet access
- For-profit ownership (limited liability company)
- State-licensed skilled nursing facility (California CDPH)
Activities
- Movie nights
- Music program
- Outdoor programs
- Resident run activities
- Scheduled daily activities
Services
- 12-16 hour nursing
- 24-hour call system
- 24-hour supervision
- Activities of daily living assistance
- Assistance with bathing
- Assistance with dressing
- Assistance with transfers
- Concierge
- Family support services
- Housekeeping
- Laundry
- Licensed nurse on site 24/
7 - Medication administration by staff
- Medication management and reminders
- Move in coordination
- Non-ambulatory care
- Resident council
- Special diets (diabetic, renal, pureed)
Dining
- All day dining
- Allergy sensitive
- Diabetes diet
- Dining room
- Gluten free
- Professional chef
- Restaurant style dining
Safety and security
- Automatic sprinklers throughout the building
- Emergency alert system
Transportation
- Transportation and parking
Policies
- Accepts Medicaid (Medi-Cal)
- Accepts Medicare
Languages spoken on site
- English
Come and see for yourself
The best way to know if a place is the right fit is to experience it in person. Arrange a visit to explore the space, get a feel for daily life there, and ask any questions along the way.
Reviews and listings
What families and listing sites say.
Ratings on other sites
- 3.5/5
- 3.9/5
Reviews
- Google5/5
Stopped by today to see a loved one! Jess in activities always does a great job!
Read full reviewOct 15, 2026
- Google5/5
Empress Care Center took care of my father for three weeks and exceeded every expectation. The staff was compassionate, highly professional, and wonderfully attentive — and they kept our family informed every step of the way. It is rare to find a place where the quality of care matches the warmth of the people delivering it. Empress does both beautifully. Highly recommend to anyone looking for a facility they can truly trust with their loved one
Read full reviewJun 7, 2026
- Google5/5
TLC tender loving care. Everyone had a smile and cheered me on. So many nice people. Vickie and Rowena's physical therapy got me walking again. Hector, Carl and Sonny are my knights in shining armour with strong arms. Jessica and Emily the chaos coordinators in the activity room. April, Jane and Lydia made sure I was comfortable. Veronica and so many who cared for me. I cant name everyone. The BEST care. Barbara Wilma I cant forget you.
Read full reviewSep 20, 2025
- Google5/5
I recently had the pleasure of visiting Empress Care Center, and I was truly impressed. The facility is both clean and welcoming, while the staff members are exceptionally caring and attentive. They are very accommodating when it comes to questions and concerns, ensuring that I felt comfortable throughout my visit.
Read full reviewSep 15, 2025
- Google1/5
Bad experience at this place with my mother. My mother could not move her arm Saturday may 24, 2025. I just visited her that morning and she was good. Went to visit her Sunday morning and I noticed her arm was swollen and she couldn't move it. She said I can't move my arm. I was so upset, I asked her how long was she like this and she said since yesterday. I asked her if she said anything to the nurse and she said she did and they gave her Tylenol since her knee was bothering her too. I asked the nurse Erica on Sunday what happen and she said she didn't know anything was wrong. she also said the nurse from the day before did not write anything down about my moms complaint. I also asked did anyone notice her arm? The rest of the afternoon, all night and sunday morning? My mom told one of the workers about her arm on Saturday during the bingo activity and he notified the nurse right away. Come to find out no Dr was called and I wasn't called either. My poor mother was left alone all night thinking she had a stroke as this is one of the symptoms. I do NOT recommend this place. If I didn't come visit her what would have happened to her. She is in the hospital now and no stroke, thank God. Also, Its funny how the office Monica called me to say they can't hold a bed for my mom because shes in The hospital and doesn't have a second insurance but they couldn't call me to say your mother can't move her arm!!! I picked this place because it was listed the best nursing home, I don't know how. This is my complaint. Oh I also asked for a form to write a complaint and funny no one can give a form. So here is my complaint!!
Read full reviewMay 27, 2025
- Google5/5
Came in last week to do a facility tour with Cory and really loved the facility. It is in a great location right by Campbell. The nicest part about the facility was that during my tour all of the staff, from nursing to housekeeping, smiled and greeted me as I passed by.
Read full reviewMar 25, 2025
- Google2/5
Rude service. I'm there to pickup needles for an insulin pen and I asked if I could get simple needles instead of mechanical ones, as it's what I used to have. 2 Filipino nurse women in their 30s rhetorically said "Why don't you get any?" "Yeah, why don't you get them yourself?" Despite the job being supposed to help people, they seem quick to give unhelpful responses. Communication-wise, they seem uncanny as they don't give any feedback after you've spoken to them (as if you're not there), which you'd expect after they had the time to ask what you're there for. These are the kinds of people who should just quit and do something else of their mental level.
Read full reviewDec 29, 2024
- Caring.com5/5
What I really like about the building is it is super clean, no smell of a nursing home. The staff seem to have worked there for a very long time and the charge nurses always seem nice and friendly.
Read full reviewFamily member
Mar 30, 2023
- Caring.com2/5
Empress Care Center feels like you're in a hospital and feels very institutional, so it's not good. The director is super nice and friendly. Its a much bigger facility, but typical rooms are three to a room for $7,500, and $9,000 for private. The shared room is just like a hospital, and the beds are just separated via curtains, so there's no privacy.
Read full reviewVisitor
Dec 10, 2018
- Google5/5
I have been a resident in the past. 5 years ago I lived here for three months, now I'm back for a little while. I would rather NOT be anyplace other than Empress Care. I have many Ethiopian friends here, the Nurses and CNA's. Very special. Though I'm not Ethiopian, being of Tatar descent from Russia, born in Ankara, Turkey. I love my Ethiopian brothers and sisters since I grew up in Addis Abeba. I highly recommend this Skilled Nursing Facility, for it's excellence and all the staff's outstanding, professional care for the residents.
Read full reviewMay 25, 2016
Location
1299 S Bascom Ave, San Jose, CA 95128