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Key information
Hillcrest Post Acute is a 59-bed nursing home in Petaluma, part of West Harbor Healthcare. Medicare rates it 5 out of 5 stars overall, the highest rating, with 4 for health inspections, 4 for staffing and 5 for quality of care. It is certified by Medicare and Medi-Cal, and has been since 1980. The nearest hospital, Petaluma Valley Hospital is 2.2 miles away. Inspectors have visited 36 times since November 2023, most recently on September 23, 2026. Federal inspectors cited 34 deficiencies in that time, none rated as having harmed a resident (34 potential for harm). Regulators looked into 32 complaints in that time (3 substantiated, 1 partially substantiated, 14 unsubstantiated and 14 without a recorded outcome). From April to June 2026, each resident received 4.47 hours of nursing care a day on average, 0.59 of them from registered nurses.
Rating and inspection report
Official rating
- Medicare health inspections4/5 · Above average
- Medicare quality measures (long stay)5/5 · Much above average
- Medicare overall rating5/5 · Much above average
- Medicare quality measures5/5 · Much above average
- Medicare quality measures (short stay)5/5 · Much above average
- Medicare staffing4/5 · Above average
- State inspectionsNo serious citations in 3 years
Care & pricing
Care available
- Licensed capacity
- 59 beds
- State licence
- CA 010000053 · Active
Pricing
- Routine inpatient charge per patient day (cost report proxy): $11,208 per monthNursing home
Payment types accepted
Daily life
Details
Facilities
- For-profit ownership (limited liability company)
- State-licensed skilled nursing facility (California CDPH)
Services
- Licensed nurse on site 24/7
- Medication administration by staff
- Resident council
Safety and security
- Automatic sprinklers throughout the building
Policies
- Accepts Medicaid (Medi-Cal)
- Accepts Medicare
Come and see for yourself
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Reviews and listings
What families and listing sites say.
Ratings on other sites
- 3/5
Reviews
- Caring.com1/5
I'm a cancer widow. I've dealt with my late husband's doctors, both my dead parents' doctors, and my dead sister's doctors. I've never been as disrespected by a doctor as I was today disrespected by Dr. Hamblin at Hillcrest Post Acute. My brother was there over a holiday weekend, so, granted the timing was bad. But he didn't receive a proper assessment for four days, and when he did, the doctor was cold, begrudging, and dismissive. I regret bringing my brother there. The experience has been terrible.
Sister · Family member
Jul 8, 2025
- Caring.com5/5
The Oaks was wonderful. They're very highly recommended. I would recommend this place to my friends. They were organized. The aides weren't grumpy like some places. The staff seemed very good. They seemed to know what they're doing. They treat you right.
Visitor
Dec 28, 2014
Location
450 Hayes Ln, Petaluma, CA 94952