Los Altos Post-Acute

Reviews and listings

What families and listing sites say.

Reviews

• Google3/5

  Has really great physical therapy. The wound care nurse is excellent.

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  Nov 7, 2026

• Google5/5

  My husband follow doctor and nurse and PT’s order and all Los Altos acute center worker for patients very well ! They are very patient and grâce care with love. Prove is his Weight was almost 240 lb now 195 lb going to be very nomal. I love Los Altos acute healing center.

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  Nov 2, 2026

• Google5/5

  I have been impressed by the amount of staff we had access to during my Mom’s stay. Staff has been very empathetic to our situation with my Mom.

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  Oct 27, 2026

• Google4/5

  Went to visit my dad for his birthday. We don’t live close it was nice walking in and the staff placed balloons outside his room. They staff knew who I was talking about and everyone was busy helping a resident there none of them looked upset or not working. Working in these types of facilities can be a lot of work and staff can be overwhelmed but they are the ones who become like family to residents. I’m thankful for everyone who works here. Residents can be a handful and so can family members.

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  Aug 31, 2026

• Google4/5

  I would like to share my sincere appreciation for the wonderful care and kindness shown at Los Altos Post-Acute. From the moment I arrived, Jay in the valley parking lot was so helpful in assisting me with parking. Inside, the staff made me feel truly welcome and supported—especially Ms. Megan, Sir Adam, Sir Brandon, Manang Josephine, and Freddy, who thoughtfully provided a recliner so I could sit comfortably while visiting my husband. To all the nurses, cleaners, and every team member: thank you. You are all amazing. So far, we have had no complaints—only gratitude and kudos for the excellent care you are providing to my husband, Michael. Thank you for everything you do. Gloria Moseley

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  Aug 9, 2026

• Google5/5

  We are extremely grateful that we chose this rehab center for our mom after she was discharged from the hospital following a recent fall. Mom stayed for six weeks. When she first arrived, she was unable to walk. With the rehabilitation and care she received, she improved to the point where she could walk smoothly with a walker. We couldn't be happier with her progress. What impressed us most was the people and the leadership. When we first arrived, managers from different departments came to introduce themselves and genuinely tried to accommodate our requests. Josephine even gave us her cell phone number and told us to call anytime if we needed her help. Laura checked Mom's room every morning and promptly addressed anything we brought to her attention. The speed of resolution was truly amazing. The CNAs, especially Timothy, Brandon, and Theresa, were kind, patient, and very attentive to details. I remember one small moment that really stayed with me. One day, I was walking behind Timothy when we passed an elderly gentleman sitting in a wheelchair. His pant legs were unevenly rolled up. Timothy noticed it, stopped, bent down, and carefully fixed the pant legs for him before continuing on. It was such a small gesture, but it showed me how closely he paid attention to the residents and how much he cared about their comfort and dignity. Brandon and Theresa were also wonderful with Mom. They were caring, patient, and attentive to her needs. We always felt that Mom was being treated with kindness and respect. I want to specifically mention all three of them because their daily care made a real difference in Mom's recovery and in our peace of mind. Nurse Maria was always on top of Mom's medications and care, and she always greeted us with a smile. The admission/administrative staff were also wonderful. They worked with us to find the best arrangements to make Mom's stay as comfortable as possible. Administrator Adam was very friendly and approachable. We could see how his leadership and the management team's commitment made a real difference in the way the center was run. The facility is older, but the warmth and caring of the people make it feel very welcoming. When Mom was discharged, we were happy to see her walking again, but we also realized how much we would miss the staff. Thank you to everyone who took such good care of Mom and helped her regain her ability to walk. We truly appreciate Timothy, Brandon, Theresa, Maria, Josephine, Laura, Adam, and the entire team. You made a difficult time much easier for our family, and we will truly miss you.

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  Aug 8, 2026

• Google5/5

  The entire staff and doctors are amazing and caring. Our progress is attributed to the entire team at LAPA—experienced, compassionate and always there for you and your family. The facility is well maintained surrounded by beautiful private outdoor spaces with lush cactus gardens and palm trees. They have a 5 Star rehab center and staff for PT. Your loved ones will be well taken care of.

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  Jul 4, 2026

• Google5/5

  Staff is amazing and very helpful they went above and beyond to make sure patients is comfortable during their most vulnerable time. I would recommend LAPA to anybody who is in need of rehabilitation or post acute services.

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  Apr 2, 2026

• A Place for Mom1/5

  Don't place a loved one in this facility!

  We have a family member in this facility. He suffered a heart attack and hemorrhagic stroke. It has been a nightmare to deal with the administrative staff to resolve our issues. In fact, the Director, (name removed), has hung up the phone on me twice when i voiced concerns. First off, I called the nursing station when I suspected a second stroke. I told them my concerns and asked them to call an ambulance as I was 40 miles away. They DID NOT CALL 911 UNTIL 58 MINUTES LATER. He did suffer a stroke, which set him back in his recovery. The place is not clean. The urinal jugs are never emptied, there was a cockroach running across the floor, a bedpan full of vomit was left under his bed for three full days. The food is barely edible with very small portions and very little protein. The phone system drops calls more than they go through, and the CNAs ignore the buzzer when a patient needs something. He suffered from an infected feeding tube and bed sores, ignored until we complained. Awful!!

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  Cynthia G. · Family member

  Jul 28, 2025

• Caring.com1/5

  I would stay far away from this place. The rooms are nasty and not taken care of. There was an incident with cockroaches that were ignored by staff members who instead blaned the patients. Patients rarely receive clothing back from laundry. The food is subpar and does not meet the dietary needs. A lot of the staff are insubordinate and administration does not follow through on any promises, and are also difficult to reach. You cannot reach the nursing station most times. They do not answer the phone, even if they are sitting there. There are patients in the facility that fall asleep in their wheelchairs or across their beds at night in clothing. Staff will not assist them to bed or change them. Urinals are not emptied near the beds, and fresh water is not provided many times during the day It's negligence. And the worse negligence of all, it took 56 minutes for the the nursing station to call 911 when my father suffered his second stroke while in the care of Los Altos Sub Acute Care.

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  Kate G. · Family member

  Jul 23, 2025

• A Place for Mom2/5

  Attitude of your staff

  My brother in law is still there in ur facility but we heared over the fone how ur staff there disrespect our relative. He shouted at the patient but refused to give his details. Please do something about this please. My brother in law is a stroke patient. Your stuff should know the word respect especially to elders! Besides,my bro in law wants any staff to help him there especially in using gym facility,but no one cares. He got no help or assistance from anyone. We need help for my bro in law

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  Jhamarie C. · Family member

  Nov 10, 2022

• A Place for Mom1/5

  Bad foundation's with family

  My mom (name removed) has been in there for over two weeks. We(her family) have trying to reach her. The phone is always busy as well as the facility' s main phone. Why can't we reach a human person to find out what is going on with her care and why can't we talk to her. I am extremely upset about this. Most of us live far away so can't come there.

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  Marcia J. · Family member

  Jan 17, 2022

• Caring.com1/5

  I really don't have a positive thing to say about this place, they didn't take good care of my fiance, he is a total dependent and because of their negligence he had bed sore, because of this Covid-19 time I have not been able to be there for him, no one thought of tell me what was going on until I had to hear it from a nurse when we were in a conference call because he needed to get a surgery, until then I heard about my boyfriend sore, I emailed the social worker and administration department to get a response why my fiance had a sore, it was obvious they were not repositioning him every 2 hours, until NOW no one has replied back to me, thanks to there negligence my fiance has an infection which has gone to the bone and there are no good options for him, PLEASE if you are thinking to bring your loved one to this place DON'T do it they always have an excuse for everything, now I'm just waiting for the sad moment. Think twice about this place please.

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  Apr 1, 2021

• A Place for Mom1/5

  Do not go here

  My granny has been here a for 2 days and they have manage to lose 2 very important things (hearing aid controller, and a back brace). The quality of physical therapy seems good, but everything else is horrendously disorganized. Additionally, the facility doesn't seem particularly clean and smells like feces. Nurses and CNA'S take a very long time to respond to calls and issues. From my experience, I would not recommend this facility.

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  Thomas E. · Family member

  Oct 13, 2016

• Caring.com4/5

  Los Altos is always clean, has reasonably good food, and has entertainment. It’s wide, airy, open, and has a courtyard that the people can go into. My wife has a shared, adequate room that was not luxurious. The quality of service has gone down since my mother went there; it depends on who you get as caregivers and their experiences. The parking lot is inadequate, but they do provide some valet parking.

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  Family member

  Jun 10, 2016

• Caring.com5/5

  My father was admitted to Los Altos Rehab Center about 7 months ago. We have found that this center has the most caring, loving, and professional staff. My dad had very serious conditions and complications, and I could trust the staff that they have done their best. It was the best decision we made to have my dad there, since by no means we could have supported him at his home the way he was supported at this facility, and we had peace of mind, to know that he was well taken care of even when we were not there all the time. At his passing, Laura director of activity was very supportive, and despite her busy schedule attended to his funeral and the staff has been keeping in touch to see how my family is doing, We strongly recommend Los Also Rehab center to anyone in need of care for their love ones. The staff are really angels and we do not know how they handle all the people with serious conditions, and stay calm and caring. I personally want to thank, director of center Marc, for his support in moving my dad to another room because of his room mate situation, Janet the social worker who supported us through out difficult times, Laura director of daily activities who brought all patients together on daily basis keeping them interetsed and have them involved, while socializing with one another, most kindest and caring people were the nurses: Miss. Nini, Sheila, Melanie, Merta, Lizel. Last but not least the nurses assistants specially Bijo, Wanchi, and the list goes on, who had the most difficult job, but dispite of that they did so much for my dad I can't never thank them enough for all the care and love an attention they have given my dad up to his last breath and beyond.

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  Visitor

  Oct 18, 2015

• A Place for Mom0.5/5

  Don't stay here, ever

  This facility claims to provide comprehensive wound care. My fiance has lived there for over a year. He is paralyzed and needs help to turn every two hours. When he first went there, he had one small bed sore. Now it is larger than my fist and two more have developed. He complains all the time that the nursing staff do not do their jobs. They often don't respond to call lights for over an hour. He has reported that one nurse attempted to give him duplicate medication, another touched him twice with someone else's feces on her gloves, and they given him gowns to wear with bloody stains on them. We would not recommend this facility. The food is downright awful and pretty much only the administrators and a few nurses speak fluent English so communicating with the staff is difficult at best when you need to describe the help you need. The directors will also lie to you and then deny it and say you are the liar. About the only thing good about the place is its proximity to Stanford.

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  Family member

  Aug 22, 2014

• Caring.com3/5

  Friendly, clean, and civilized enough, but they paid very little attention to my grandfather's real needs as his cancer got worse and he started to enter the dying process. We never heard anything about the possibility of hospice care. They never asked him about his own end-of-life wishes or helped him make a plan for palliative care. Instead there were several brutal resuscitations that he surely wouldn't have wanted. Nursing home staff were OK competent biut they barely spoke English. A sad end to see Grandpa warehoused in there, more and more unable to control his own end-of-life process. Cheerful paper cutouts on the walls don't make up for a lack of honesty about his advanced cancer.

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  Family member

  Sep 24, 2012

• Caring.com3/5

  This large skilled nursing facility takes Medi-Cal"”and many of the residents share up to four in a room. The parking on this busy street in Los Altos is horrible, horrible, horrible. Often, visitors must go a few streets away to find a spot. There is allegedly valet parking, but the workers there are not always present. The inside is quite institutional, more like a hospital setting, with the same standards of cleanliness. There is staff everywhere"”who give good and decent care. At times, they seem overwhelmed, but were never disgruntled or rude. And they are very food at communicating with family members and setting up care conferences to meet patients' needs. Doctors affiliated with the facility pay weekly visits"”and seem quite conscientious. Some of the residents have mental illness issues"”and the staff is good at handling them. The receptionist is exceptional"”extremely busy, but patient and personable. If you have a family member there, it's important to know which caregivers are assigned to him or her, since it is such a busy place. Those who are able to go outside have access to a gated and secure area. Inside, there is a dining area, but no other real other common areas in which to congregate. The food is sufficient, but not great. As for activities, there is music and occasional volunteers to come in; many of the residents are bedridden, so that limits their options.

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  Visitor

  Aug 23, 2011