Mercy Retirement & Care Center

Reviews and listings

What families and listing sites say.

Reviews

• Google5/5

  Mercy has been an absolute godsend to our family. My brother was diagnosed with Lewy Body Dementia last year and was moved to Mercy after touring various facilities in the area. The staff has been so caring and wonderful to him, like he is a member of their family. He is now in a hospital near the end, and instead of wanting to leave him in the past, they would like him to come back there because they care abhim very deeply. Several personnel have visited him in the hospital and they have really helped us with decisions that are difficult for us. Elvira, Josie, Karen, Myra, Vilma, Dekara, and all the staff are just so special to us! I would recommend them to anyone!

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  Oct 3, 2026

• Google5/5

  I am thankful that I selected Mercy Retirement and Care Center for my brother. The staff is caring and communicative. They proactively share ideas for improving the daily lives of their residents. A special call out to Elvira Suciu, director of Patient Care, and Karen Cullen, nursing staff manager, who go beyond the call every day, even on their personal time. These two women are on my speed dial and they never disappoint.

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  Oct 3, 2026

• A Place for Mom5/5

  Our families experience

  We love Mercy! It's a great fit for (name removed)! The staff is loving and caring. There are multiple activities each day. The food is very good to excellent cleanliness is very good for our knees. The part of the room apartment sizes is fine for now.

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  Family member

  Jul 23, 2026

  Verified
• Google5/5

  How can I ever thank Mercy enough for the outstanding care they took of both my parents? They have been my lifesavers… Elvira and Meagan are an amazing team, and the whole staff are so caring and helpful. My mom and dad loved their stay in Mercy- it truly became their home, and I felt at home with them there too. The staff’s personal touch and care made all the difference during the hardest time in my life… my whole family loved the grounds, their room, the dining area, the food (my dad wouldn’t let us call it a cafeteria- it was a restaurant), the activities, the kind residents, the overall spirit permeating this community. I am forever grateful to Elvira and her staff- they gave my parents comfort and joy at the end of their life, and made sure our whole family was well looked after. I wholeheartedly recommend Mercy.

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  Jul 9, 2026

• Google5/5

  Wow what can I say except I wish I could leave 10 stars. The staff is so caring and responsive. The room my dad had was very comfortable and had a wonderful view. The food was extraordinary. There's was a wide range of activities that my dad took advantage of. It was a nice social group that my dad was able to interact with other residents. The building and grounds are lovely. I especially as happy to see the mini libraries and gathering areas. The holiday meals were unbelievable and joyous. Thank you everyone at Mercy for caring so well for my pops.

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  Jul 9, 2026

• Google5/5

  I literally cannot say enough good things about this place. From the building & grounds to the amazing people that work here, everything & everyone here has been an absolute joy to deal with. If you have ever been in a rehab/convalescent facility before, let me say this is NOT that place. This place is awesome. Truly, I thank everyone heree for making the 30 days I've been here exceptionally easy. AND there are feral kitties that live outside--the employees & residents feed them! THANK YOU SO MUCH, MERCY!!! YOU ARE TOO FABULOUS FOR WORDS!

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  Jun 2, 2026

• A Place for Mom5/5

  Excellent Experience

  The staff that works there are very knowledgeable about what you need for loved ones with dementia. They are attentive, caring and very much there for their resident. The facility is extremely clean, well kept. The rooms are the largest I saw. I toured 7 other facilities, and this was not in my list. I went at the last minute, and was extremely glad I did. The neighborhood isn't much, but what's important is the people on the inside. I would absolutely recommend this facility for families making the extremely hard decision for your loved one.

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  Colleen A. · Family member

  Apr 22, 2026

  Verified
• Caring.com5/5

  This is not just a senior living facility, this is a community of wonderful people. They set the stage for senior living in The Bay Area and Northern California.

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  Visitor

  Feb 14, 2026

• Google5/5

  From the moment I called about placement for our family member I felt the love and care on the other end of the phone. I spoke with Linda( at the front desk)who was warm and caring and listened to my need. She transferred me to Amy who was so gracious and kind and heard my worries and concerns. I felt truly listened to and seen. She set up a meeting with Meagen on a Friday and our family member moved in on a Tuesday. . If we could give 10 stars we would. Our family member was so taken by the brightness and windows everywhere. The remodel of the facility is truly beautiful and so inviting. Shout out to Kathleen, David and Josie for their help. Meagen was so wonderful….she toured us around Mercy and answered all the questions we had. She made the tour so fun with her genuine interest in all of us.

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  Nov 13, 2025

• Google5/5

  Mercy Retirement & Care Center is an incredible facility. The staff is very welcoming and truly care about the residents. The center is light and bright, very clean and nicely renovated. There is so much to offer residents during their stay. Our brother enjoys gardening and has a strong Catholic faith which can be fulfilled at Mercy. Our family is very thankful to Mercy and for the kindness they have shown our brother.

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  Nov 10, 2025

• Google5/5

  Meagan was very helpful. The move in was easy and I love the environment for my Mother. If you want a place that truly cares for your family during these tough transitions… this is the place for you. They allow her to continue to explore herself and help her adjust to this new chapter. Thank you Mercy and Meagan.. we are beyond blessed

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  Nov 6, 2025

• A Place for Mom5/5

  our family's experience

  Helpful and caring staff across the board. Attached and associated SNF with good coordination with assisted living facility

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  Philip D. · Family member

  Oct 8, 2025

  Verified
• A Place for Mom5/5

  Families experience

  One of the reasons we selected Mercy was for its spiritual/faith program which includes daily mass. Perfect setting for my aunt. Based on the experience we have had so far, we would recommend this community to other families who may need a place for their loved ones

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  Family member

  Aug 15, 2024

  Verified
• Caring.com5/5

  I went to Mercy Retirement & Care Center. It was a much older building but was completely refurbished. It's very nice, and then we talked about their field trips and got a feel for what it was like living there. I saw the dining room, and what an apartment would look like. I thought it was very nice, and I thought that my friend would be happy there. She could only afford a studio, and it's not that big. It only has a microwave and a small refrigerator, but that's all she would need. It was just nicely done, and everything's fairly new. The rest of the facility looks very nice, and it has some outdoor space. There's an exercise room, a library, and computer rooms. She likes to read most of the time. She could find plenty of places to curl up with a book. That's her primary pleasure. The head of the sales department was named Butler. I've spoken to her several times, and I like her a lot. Miss Butler is very knowledgeable.

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  Visitor

  Nov 9, 2023

• A Place for Mom5/5

  Mercy Care: Thriving

  My aunt has thrived at Mercy Retirement and Care Center - this has been an excellent community for her. As a family member ongoing communication with me by staff is consistent. Thank you for putting me in touch with Mercy.

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  Family member

  Oct 17, 2023

  Verified
• Caring.com5/5

  We went to Mercy Retirement & Care Center. When you're admitted, I guess technically they call it assisted living, but as you age in place and your faculties start to deteriorate further, they don't move you to a different unit. You stay right there in your place. It was pleasant, a little plainer than the other place. Everything that you would want was there. The cleanliness was absolutely fine. There was nothing that seemed untended, everything was attended to, taken care of. They had at least two large, lovely patios. They had these retaining walls with palm trees planted. It was a lovely outdoor space that blocked the traffic. You could not even tell there were cars running around the building on city streets. It was very well designed to give you a feeling of seclusion, but with the freedom of being outdoors. They were well-appointed. They had furniture out there to be comfortable in. I was impressed with their outdoor space compared to the other place we went to. The person who took us on the tour had asked about my aunt's activities, what she would be interested in, and of the things she mentioned, the only one that particularly caught my aunt's attention was singing. So the tour guide made our appointment at a time when we could go down and see the singing activity in progress, which I thought was very, very thoughtful of her. It wasn't as posh as the place. They just had new floors. It's made to look like wood.

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  Visitor

  Jul 31, 2022

• Caring.com5/5

  The quality of LOVING care there was absolutely amazing. Helpful, friendly staff

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  Family member

  Dec 12, 2019

• Caring.com5/5

  Mercy Retirement & Care Center is very well-run. They have group activities. The place is bright, sunny, and not depressing. The staff is very professional. They have a very nice courtyard and they're also expanding. The only thing is they serve American food and my father would prefer Chinese food. They're also on the pricier side.

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  Visitor

  Oct 1, 2019

• Caring.com4/5

  Mercy Retirement & Care Center is nice, bright, light, and airy. The rooms are nice, and they have regular religious services. They have a nice cafeteria where they have large gatherings. Every month, they have a special event with entertainment. The food was very good. It was a Cinco de Mayo celebration when I was there, and they had delicious Mexican food. The staff was very good.

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  Visitor

  Mar 27, 2018

• A Place for Mom3.5/5

  My husband and I toured here when we were trying to find a place to live and we thought maybe we’d like it but when we went to take a tour, it seemed like the people that were there needed more help than what we did. However, from what we saw, they were keeping everything very clean. They have several levels of care available depending on what you need. They showed us around the whole place and showed us the areas where people needed the most care and then we went to the area where people needed the less care and they just really seemed to care for everyone. Just from what we could tell, they’re doing a very good job.

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  Visitor

  Nov 20, 2017

  Verified