Niles Canyon Post Acute

Reviews and listings

What families and listing sites say.

Reviews

• Google5/5

  Before admitting my mother, I personally visited 5 to 6 different post-acute facilities in Fremont and the nearby area. Niles Canyon Post Acute Care immediately stood out above all the rest. The overall visual look and feel of the facility was warm and clean, and after speaking with Eric and Hillary, our family knew this was the right place. This is my mother second visit and we are very happy and lot of praise from my relatives and friends. Ownership & Administration: Excellent management starts at the top. Administrator Eric Sampson and Patient Administrator Hillary (along with her team) run a seamlessly managed, compassionate operation. Social Services: Malu is truly one of the best social workers out there. She guides families through every next step, offers ongoing support, and answers all questions with patience and clarity. Nursing & CNA Leadership: Baljit (Nurse & CNA Administrator) ensures the standard of care is world-class. She monitors hygiene, cleanliness, and patient care continuously. If any small issue ever arises, you just let her know and she fixes it immediately. Dietary Leadership: Honylyn Castigador (Dietary Supervisor) is fantastic in ensuring safety protocols and strict infection control measures while overseeing the preparation and serving of all meals. She makes sure residents receive great food varieties tailored precisely to their needs from Level 1 to 7 balanced meals with proper fiber, protein and carbs. Welcome & Front Desk: Anita, the welcome greeter, is fantastic. She always points you to the right person right away and proactively keeps you informed if there are any issues or updates regarding your loved one. Exceptional Care & Staff: Nurses: Henry, Jagroop, Sonia, Eugene, Jia (Julianne), Marina, Joan and Valerie care for residents as if they were treating their own family members. CNAs: The CNAs are exceptionally well-trained and compassionate. They take amazing care of my mother, even overcoming English language barriers with patience and kindness while giving shower, combing hair and personal hygine. What is truly mind-blowing is how the CNAs assist and feed residents who cannot eat by themselves—they do it with such incredible patience, respect, and care. No Cutting Corners: There is zero corner-cutting here—whether it’s medical supplies, medication management, laundry, or fresh linens. Dining & Nutrition: The dining program is top-notch. Providing balanced meals tailored to specific care levels (Level 1–7) at home is tough, but their team makes it easy. When I wanted to change my mother’s dietary level, the Dietitian and Food team listened, explained her needs, and suggested moving to a Level 7 soft-chew diet instead. Under Honylyn's leadership, all the kitchen chefs make delicious, high-quality food that helped my mother regain both her weight and strength! Rehab & Therapy: The rehab center and team are outstanding. Therapists like Shilpa, Pooja, and others tailor their work specifically to each patient's needs and progress. Activities & Community: The activity team—including Gangjit, Sindh, and the rest of the crew—makes the facility feel like home. They host wonderful entertainment, decorate beautifully for upcoming holidays, celebrate resident birthdays, and organize outdoor meal gatherings and step in to help feed patients whenever needed. Cleanliness & Grounds: The room cleaners and maintenance team work their butts off to keep the building spotless. There are zero garbage or diaper smells anywhere—everything is properly handled by staff, making it a place where families actually want to hang out and spend quality time. Plus, the outdoor garden and patio area are massive, lush, and so well-maintained that it feels like relaxing in a park surrounded by trees and green lawns. I could keep writing forever, and I apologize to anyone whose name I missed, but every single person working at Niles Canyon Post Acute Care is doing an incredible job. Thank you all for giving our family peace of mind! Thank You everyone and God Bless You all.

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  Oct 28, 2026

• Google5/5

  My dad spent four weeks at Niles Canyon recovering from a pelvic fracture, and we are truly grateful for the care he received. One of the things that stood out to us was the commitment to his rehabilitation. He had physical therapy almost twice a day, which gave him the support and encouragement he needed to keep working toward his recovery. We want to give a very special thank-you to Rohit, Uma and Eugene who took such wonderful care of our dad. We want to also thank Jemma who was always available to answer any questions regarding appointments. Their kindness, patience, and attentiveness meant so much to him and to our family. Knowing that he was being looked after by people who genuinely cared gave us great peace of mind. We also want to recognize Anita at the front desk, who was always so welcoming, helpful, and kind whenever we came in or needed assistance. Recovery from a fracture is never easy, but having compassionate and dedicated people around made a difficult experience much easier for our family. Thank you to everyone who cared for our dad and helped him along his recovery journey. We truly appreciate it.

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  Sep 18, 2026

• Google5/5

  We had a great experience at Niles Canyon Post Acute. The staff were very friendly, professional, and helpful. Everyone, from the front desk to the nurses, CNAs, and therapy team, was caring and welcoming. The facility is clean, well maintained, and has a warm, family-friendly atmosphere. We highly recommend Niles Canyon for your loved ones.

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  Aug 31, 2026

• Google5/5

  The Niles Canyon Post Acute nurses, cnas , office staff are very professional. Patients are treated with respect and dignity. Everyone is welcoming , gracious and courteous. My mom (91) is supposedly for a short term stay only , but our great experience with the their medical and office team encouraged us to place her on a long term care in the facility . Special thanks to Jagroop, Raj, Sonia and Sundeep for their amazing compassionate and personalized care of the elderly. Anita , the frontliner is equally wonderful , consistently helpful , gracious and cordial in assisting family members and visitors for any concerns . The best place for my mother, Liza

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  Aug 31, 2026

• Google5/5

  ♥️Thankful for my Mom’s recovery♥️Last June, my mom was admitted to Niles Canyon Post Acute after a fall that caused multiple fractures. We are truly grateful for the wonderful care and support she received during her recovery🙏 A special thank- you to the Therapy Team ,CNAs, Nursing Department, Activity Department, and kitchen staff for taking such good care of her. Everyone was so kind ,caring and wonderful. The therapy team helped her recover faster, While the activity Department kept her happy and engaged with fun group activities and special events.Mom enjoyed her stay , made new friends, enjoyed the activities and always looked forward to participating in events she also enjoyed the good food!😃We are so thankful for everyone who helped make her recovery a positive and happy experience. Thank you to the entire staff for your kindness, dedication, and for making my mom feel cared for and at home.❤️🙏

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  Aug 5, 2026

• Google5/5

  My aunt stayed at the facility for nearly four months. At 86 years old, she was admitted following a pacemaker procedure, and her stay was extended after she was diagnosed with cancer. Throughout her time there, we were comforted knowing she was receiving compassionate and attentive care. The therapists and staff were consistently professional, kind, and dedicated to her well-being. The nurses and CNAs went above and beyond to ensure she was comfortable and cared for every day. Our family is especially grateful to Hillary, Anita, Navjot, and Muskan for their unwavering support, kindness, and dedication. Their compassion made a difficult time much easier for our family, and we will always appreciate the exceptional care they provided. We highly recommend this facility if you are in need of attentive and compassionate care for your loved one.

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  Jul 4, 2026

• Google5/5

  My mother stayed at Niles Canyon Post Acute for about 2 and a half months while recovering from her back surgery.This was the first nursing home experience for both my mother and our family, and we were very nervous at first. We are deeply grateful to all the staff for their kindness, compassion, and professionalism. Everyone treated my mother with respect and provided excellent care throughout her recovery. My mother is now back home, and we truly appreciate all the support she received during her stay. Thank you, Niles Canyon, for making a diffcult time much easier for our family.

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  Jul 3, 2026

• Google5/5

  My mother stayed at this nursing home after being released from Washington Hospital following shoulder fracture surgery. She was 78 years old, in a lot of pain, and of Indian origin. This was her first experience staying in a nursing facility in the U.S., so I was very worried about how she would adjust. To my pleasant surprise, she settled in very well. The staff made her feel at home and she slowly made many friends. Even though her English was limited, the caregivers understood her feelings, spoke to her with warmth, and provided excellent care. The CNAs and RNs were always friendly and compassionate. She was also able to enjoy Indian food often, and she adapted well to their other meals. I visited her several times a week, sometimes bringing dinner, and she always greeted me with a smile. It was clear she was comfortable and well cared for. Even after being discharged, she kept in touch with some of the staff. She still fondly mentions Anita Bhatia, Roberto Cayabyab, and Alfonso Frankie for their kindness and support. She stayed for four months and had a very positive experience. Our family is deeply grateful to the team for taking such good care of her when she needed it most.

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  Oct 3, 2025

• Caring.com1/5

  I would strongly caution anyone from placing a loved one in this facility. The quality of care, condition of Hillside, and competency of the staff, were abominable, and I am shocked that this place is allowed to be in business. My mother, recovering from a hospitalization, would have died at this facility had I not been there to witness her condition, despite being told to go home by staff who said she was “fine”. Paramedics intervened and she left the facility in an ambulance gasping for breath and subsequently placed on a ventilator in the ICU, with sepsis and other infections and a 106 temperature, all completely ignored by the staff who failed to provide even basic vital sign monitoring despite her severe distress.

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  Family member

  May 2, 2021

• Caring.com5/5

  My mom was admitted in what we would call a massive crisis. She walked into the hospital for a brain tumor biopsy early one Friday morning and she was delivered to Hillside the following day via ambulance under Hospice care with a life expectancy of fewer than 12 weeks. I did not have time to do comprehensive research before I entrusted them with the responsibility of my mother's end of life. I visited my mom every day (sometimes 2x a day) for the last 5 weeks of her life. I don't know where to begin complimenting Hillside. Let's start with first impressions, the facility is clean and smells fresh all the time. The residents milling about the halls all seems happy and comfortable. Every staff member, even the cleaning ladies were genuinely kind. I even got a tour of the laundry room and it was clean, organized and run by a proud sweetheart! Malu, Lola, Eva and the rest of the team took great care of my mom. They took the time to get to know her and really made an extra effort to make her as comfortable as possible. They made special meals for her and always made sure she had her ice water. They gave her an extra shower and always treated her with dignity during the most difficult time of our lives. As my mom declined the team kept her pain under control. They worked hand in hand with Hospice right to the very end. The ladies at Hillside were like a bunch of loving Aunties taking care of everything so that I was able to just be my mom's daughter and focus on my mom's end of life, not her actual care. It was the worst 5 weeks of my life and these ladies held me up and supported me in ways I did not know possible. I can not recommend Hillside enough.

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  Family member

  Dec 6, 2017

• Caring.com1/5

  This facility lacks a lot of quality care. Bed sheets are worn out and ripped but still in use. Does not have proper supplies for cleaning residents. Not the best place I've seen.

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  Oct 25, 2012