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Key information
Professional Post Acute Center is a 99-bed nursing home in San Rafael, part of Cambridge Healthcare Services. Medicare rates it 3 out of 5 stars overall, with 2 for health inspections, 3 for staffing and 5 for quality of care.
It is certified by Medicare and Medi-Cal, and has been since 1985. The nearest hospital, Kaiser Foundation Hospital, which has an emergency room, is 0.9 miles away.
Inspectors have visited 70 times since November 2023, most recently on October 15, 2026. Federal inspectors cited 56 deficiencies in that time (5 actual harm and 51 potential for harm). State health inspectors (CDPH) cited 1 citation in that time (1 administrative penalty). Regulators looked into 84 complaints in that time (19 substantiated, 5 partially substantiated, 22 unsubstantiated and 38 without a recorded outcome). Medicare imposed 2 penalties totalling $140,764 in that time (2 civil money penalties). The state health department (CDPH) imposed 1 penalty totalling $25,000 in that time (1 fine).
From April to June 2026, each resident received 3.89 hours of nursing care a day on average, 0.44 of them from registered nurses.
Rating and inspection report
Official rating
- Medicare health inspections2/5 · Below average
- Medicare quality measures (long stay)5/5 · Much above average
- Medicare quality measures5/5 · Much above average
- Medicare staffing3/5 · Average
- State inspections18 serious citations in 3 years
Care & pricing
Care available
- Licensed capacity
- 99 beds
- State license
- CA 010000368 · Active
Pricing
- Average daily charge (Medicare cost report): $356 per dayNursing home
Payment types accepted
Daily life
Details
Facilities
- Furnished
- For-profit ownership (limited liability company)
- State-licensed skilled nursing facility (California CDPH)
Activities
- Movie nights
Services
- 24-hour supervision
- Activities of daily living assistance
- Assistance with bathing
- Assistance with dressing
- Assistance with transfers
- Housekeeping
- Laundry
- Licensed nurse on site 24/
7 - Medication administration by staff
- Medication management and reminders
- Move in coordination
- Non-ambulatory care
- Resident council
- Special diets (diabetic, renal, pureed)
Dining
- Allergy sensitive
- Diabetes diet
- Dining room
- Gluten free
Safety and security
- Automatic sprinklers throughout the building
- Emergency alert system
Policies
- Accepts Medicaid (Medi-Cal)
- Accepts Medicare
Languages spoken on site
- English
Come and see for yourself
The best way to know if a place is the right fit is to experience it in person. Arrange a visit to explore the space, get a feel for daily life there, and ask any questions along the way.
Reviews and listings
What families and listing sites say.
Ratings on other sites
- 3.8/5
Reviews
- Caring.com1/5
Do not send a loved one here unless you want them drugged into a soporific state for the benefit of Country Villa management. We found my brother in a wheel chair slumped and drooling. His regular medications supplemented with sedatives, antihistamines and extra antipsychotics with contraindications. They denied changing his regime, while refusing the advice of his regular medical providers. He was in a wheel chair because he was dizzy and had fallen several times most likely from over medication. Within days of removal he could walk and converse at his normal level. The daily care staff are fine. The management, administration and doctors are managing for their own needs, unethical at best and I believe criminally negligent
Read full reviewPeter K. · Family member
Jun 13, 2014
- Caring.com5/5
being here at this facility has been very helpful for me to recover and get healthy again, which I am very appreciative of. Thanks for great hands on care. Great nurses and therapy.
Read full reviewResident
Sep 12, 2012
- Caring.com5/5
I have personally stayed at Country Villa San Rafael, and throughout my stay I have been treated like a "king." Everything I asked for or needed was taken care of very quickly and effeciently. I have been to other facilities before, and nothing can compare to the quality at Country Villa. This facility has excellent regarding nursing and CNA care and is remarkably clean and well taken care of. If I ever knew of anyone that needed or required temporary or permanent care I would highly recommend this facility.
Read full reviewHappy T. · Resident
Jul 20, 2012
- Caring.com5/5
I had my great aunt reside here in this facility after she had a very serious and stroke. She ended up being a hospice patient and expired in the facility. I feel that the staff was outstanding during that time giving my aunt the great care that she deserved and needed. I am very thankful that I chose Country Villa San Rafael and strongly recommend this facility to others that want exceptional and compassionate care.
Read full reviewFamily member
May 18, 2012
- Caring.com4/5
My 94 year old mother was transferred to Country Villa, San Rafael after a two week stay in the hospital primarily for rehab. This facility is very well managed. It is clean and cheerful. Both the Physical and Occupational therapy departments practice a very aggressive yet caring program. The "TEAM" therapist are very well organized and communicative among themselves, the residents and family members. Many thanks to Patrick (PT) and Judy (OT) for your "TLC" extended to my Mom and for your support to me! The interactive and all inclusive activities program would get TEN stars if that were possible. Special kudos to both Maggie & Alberta for the wonderful work that you do on a daily basis. Your passion and affection you display is so apparent in the eyes of the residents. Keep up the great job that you do! My further observations revealed just a few short comings and could use some improvement. Communication among some of the administrative & supervisory staff to family members is a bit remiss. There were couple of scheduling of appointments that were "mis-handled", but later resolved. It wasn't until the day of my mother's discharge that I learned that the Director of Nursing was even remotely involved with her care. (Mom was being followed by her own Primary Care Doctor). It also appeared to me that the primary role of the nurses was to administer meds to the residents. There were several occasions where a resident would ask a nurse for assistance and rather than take a minute to wheel them to their destination, he or she would either call for an aide or refer them to one. The RNA's and the CNA's are the ones who actually do the majority of the physical tasks and should ALL be commended for their diligence and professionalism in which they perform their duties. Believe me, without them, there wouldn't be a "Country Villa San Rafael" to review. Based on my experience, it is my intention to refer anyone in need of a Skilled Nursing Facility here in Marin to CVSR! On behalf of my mother (Sarah), Many Thanks for getting her back on her feet and back home with me. Respectfully, Paul
Read full reviewFamily member
May 16, 2012
- Caring.com5/5
My mother has been a resident at Country Villa for over 15 months. There were multiple issues in the beginning of my mother's stay, but through constant diligence of the medical and support staff she has become a lot calmer and appears very comfortable. I am very greatful for all the effort that the wonderful staff at Country Villa provides daily for my mother. Country Villa is located in a beautiful setting and the facility is clean,airy, and the food is nutritionally balanced. All together this is a fabulous facility.
Read full reviewFamily member
Apr 30, 2012
- Caring.com5/5
I have my Uncle here at the facility and has been here for almost 4 years. One honestly great thing I can say about the facility is the communication between the staff and myself. Also this facility is located very close to my home. The facility is very clean and smells good. I also think that the level of care my uncle recieves is very very good. Especially I really like the CNA's that take care of my uncle.
Read full reviewHenry S. · Family member
Apr 24, 2012
- Caring.com4/5
I get a good feeling when walking into the facility. Staff very professional and very caring in taking care of my husband. Is nice that the administrator is around and checking in on things. DON, and assistant and activities have been very good to me and my husband. I feel comfortable with the facility. One quick suggestion is occasionally by the time the food tray gets to my husband it is at times cold. Sometimes communication could be better between nurses and Cnas, however for the most part the level of care has been excellent. Communication is a big part of care as well. My wishlist would be to have automatic handicap doors especially by back patio and to be careful with the slope.
Read full reviewFamily member
Apr 21, 2012
- Caring.com1/5
A good friend of mine has been a patient at Country Villa San Rafael for over 13 years. He has a degenerative muscle disease and can only control several fingers on his left hand. Last night at midnight he used those fingers on a cell phone to speed dial my number. He was having serious trouble breathing, was in great pain. He apologized for waking me but pleaded for my help, asking me to call the facility's front desk and tell them to send a nurse to his room. He had turned on his call light at 11:15 PM and was no one had responded for more than 45 minutes. The woman who answered the phone hung up on me. I called back and read her the riot act demanding medical help for my friend. My wife called several minutes later and she was hung up on too. She then called 911 and and when the emergency techs arrived, they took him to the nearest emergency room where he was evaluated and admitted with suspected pneumonia and possibly an intestinal blockage . What makes this worse is a similar incident took place just 3 weeks ago, the first time my friend had to call me for help because no one responded to his crisis. After I filed a complaint with the county ombudsman, the facility director called me to apologize profusely and promise it would never happen again. The promise lasted 20 days. If you love someone... keep them out of this place if you have any other reasonable options. If you don't have options... you cannot trust this place and need to be constantly vigilant. My friend could have died from this incident. I'm now looking into the laws regarding criminal negligence.
Read full reviewCarl B. · Family member
Mar 30, 2012
Location
81 Professional Center Pkwy, San Rafael, CA 94903