San Francisco Health Care

Reviews and listings

What families and listing sites say.

Reviews

• Google1/5

  Overall horrible place, Staff is useless. Always on their phone while patients scream for help, you can ring the help bell and they will take more than 20 minutes to assist you. Once you ask for help they will refuse to help, not even if EMT's ask. Patient's are being taken care of so poorly, and staff love to argue with patients. PICTURES ARENT ACCURATE!!!, i don't know where those pictures were taken but it was not in that building. The building is old and falling apart. Not to mention that there is no receptionist, i also got in an elevator that "didn't work" and i come to find out once im on the second floor because it has tape across it. In all honesty please search for better places, i know there is better out there.

  Read full review

  Aug 1, 2026

• Google1/5

  horrible place, old and run down, the treatment to patients is unprofessional and careless. they display a good image on themselves when in reality it's horrible there's no need to be on your phone or have a headphone playing in your ears when you are treating a patient. Also the fact that it has the lowest rating in the dept. of health says a lot.

  Read full review

  Aug 1, 2026

• Google1/5

  My aunt was transferred to this facility by ambulance after spending five days at another hospital due to multiple serious injuries, including two broken legs, a lower back injury, and significant pain in both arms. Upon arrival, she was left alone in her room for approximately 10 minutes before anyone came to assess her. When staff finally arrived, my aunt immediately asked for assistance using the bathroom because she was physically unable to stand or walk on her own. Rather than helping her, she was told to get up, and when she explained that she could not, she was simply offered a diaper. After that, no one returned to assist her. When I arrived, two nurses focused on telling us they had not received a report from the previous hospital and were unaware of her condition instead of addressing her immediate needs. We were also told that no social worker was available and that they did not know when one could speak with us, only for someone to later identify themselves as the social worker. Despite my aunt repeatedly expressing that she was in severe pain and urgently needed to use the restroom, staff continued asking questions instead of providing care. Because of the lack of treatment and assistance, we arranged for an ambulance to transfer her to another hospital. While leaving, I witnessed several elderly patients alone, heard multiple patients calling out for help, and observed staff walking through the halls on their phones and talking with one another. The room my aunt was assigned was also unsanitary, with visible feces on the toilet seat. We also observed rat traps throughout the facility, which raised serious concerns about cleanliness and patient safety. When the paramedics arrived to transport my aunt, they requested assistance moving her safely. Instead of helping, a traveling nurse stated that because we had signed discharge paperwork, staff could not assist. She also refused to provide the paramedics with medical information, claiming it was illegal, despite staff previously stating they had received no report from the transferring hospital. Even the paramedics advised us to leave and seek care elsewhere. We took my aunt directly to another emergency room because her pain had not been treated. This experience demonstrated a concerning lack of compassion, communication, professionalism, and basic patient care. I sincerely hope the hospital investigates these issues so that no other patient or family has to experience what we did.

  Read full review

  Aug 1, 2026

• Google1/5

  I genuinely don't understand how this place can be rated so high, it deserves a 1 star at best. If you care about your loved ones do not send them here. My grandfather is currently at this nursing home and it is a poor experience to say the least. His belongings are stolen, and the bare minimum is being done to help him. Also, human waste has been placed on the same table that he eats on multiple times. Even the CMS rates this facility a 1 out of 5. Do yourself and your loved ones a favor and please pick somewhere else.

  Read full review

  May 2, 2026

• Google1/5

  My family member stayed at this facility for about 40 days and almost died over there. He was sent to ER again and got survived. The caring team was very bad and never cared about my family. Every time we were there and requested to talk to a nurse, we were told that nurse was so busy and waited an hour for her to come over. when we requested for medication, the nurse was like "we can give him medication but I want you to understand that he will continue to have symptoms". Then the nurse went away. When my family complained about the gout attack, no one even reviewed his profile for medication and not given him the right medication. We had to complain to the nursing director to get the right medication. This facility did not even care about resident's outside appointments. When we informed them for such appointments that need transportation, they said it's already scheduled. However, the driver did not show up on the appointment date and they did not make a backup arrangement, making my family late for his appointment for 2 hours, almost resulting in cancelation. Moreover, they did not even arrange the transportation back to the facility, expecting family member to take him back. A person who named Anna called and said she was the case manager worrying about him. When he first got admitted to the facility, I called and asked for a case manager. I was told that no case manager was around, only a social worker. It's so difficult to get a hold to the social worker as well. When he was sent to ER and decided not to go back to this facility, all of his belongings were messed up. The facility took away his new cane and walker and unable to locate. Please think 3 times more before you send your loved one to this facility. One star is given to the lovely food service workers who always asks my family to eat and they found out he passed out and rang for the nurse to send him to ER.

  Read full review

  Mar 23, 2026

• Google1/5

  Extremely Poor phone system. I am calling for the 4th time this morning the first 2 times was transfer to a fax, when a live person did pick up after 10 minutes on hold I was immediately transferred back to the automated system. They need to straighten out the phone system especially when someone is calling to give important information to the nursing director.

  Read full review

  Mar 4, 2026

• Google5/5

  I feel truly blessed to have my husband received exceptional care and support from San Francisco Health Care and Rehab. This facility’s staff: nurses, CNAs and social workers kindness and dedication have made a significant impact on my husband’s well-being. I highly recommend this place to anyone wants the best care!

  Read full review

  May 3, 2024

• Google4/5

  My mom stayed at San Francisco Health Care Nursing Home at Grove until her passing. I am so grateful to all hard working, compassionate, and attentive staff there: CNAs, nurses, physical therapists. They were taking a good care of my mom. The building itself requires some renovation: all facilities are quite old (this is why I rated it 4 stars).

  Read full review

  Jan 15, 2024