San Rafael Healthcare & Wellness Center, LP

Reviews and listings

What families and listing sites say.

Reviews

• Google5/5

  This review is long overdue. Entrusting a loved one to any skilled nursing facility is an incredibly vulnerable act and never a decision made lightly. Over the past 6 months, BOTH of my parents have experienced cognitive decline and rehabilitation needs, and I have had far more engagement with hospitals and skilled nursing facilities (SNF) than I ever expected. Of the roughly five facilities I have now experienced firsthand, San Rafael Healthcare & Wellness Center has by far, stood apart. I chose SRHWC intentionally after touring it. Granted, it's much smaller, older, and certainly no-frills. But what distinguishes it is something far more important - the staff. Exceptional people who have remained compassionate, resourceful, attentive, and competent, over and over. They are my heroes. My 86-year-old mom has always been hyper-independent and initially had an extremely difficult time adjusting to skilled nursing life. She refused to unpack for weeks. The staff met her with remarkable patience, understanding, flexibility, and, perhaps most difficult to find in facilities like these, genuine kindness. Every time I call, people know exactly who she is, where she is, and often what she's doing and does often. They know her temperament, her routines, what has been happening with her, and who I am. She is not a bed number or a lost name on a roster. She is known. She is cared for. Mac Soliman-Plantin, the Admissions Director, deserves particular praise. I have never encountered anyone in an admissions role quite like her. From intake forward, she has guided me step by step, kept me updated, helped my mother acclimate safely, coordinated with the hospital and care team, remembered concerns, and consistently followed through, far beyond admissions. She is remarkable. Her responsiveness, judgment, competence, and humanity have been exemplary. During an incredibly stressful time for our family, she has given me something no other facility has - confidence that my mother is in capable, caring hands. I trust her implicitly. Hector, in nursing, is another all-star, profoundly resourceful and always willing to go above and beyond, from practical needs to patiently helping my mother when she was determined to leave and find a bus home. He finds solutions. He's incredible. From Maddie at the front desk, April and Jwala in nursing, Heidi in physical therapy, and so many others whose names I have missed and roles I am probably getting wrong, all have been so very wonderful. The care and kindness extend throughout the facility. The facility while older, is clean and cared for, and its smaller scale allows for familiarity and individualized attention I have not experienced elsewhere. When I raise something, people remember. When something needs adjusting, they respond. Problems are taken seriously and resolved. Response in a SNF is rare. I have been in facilities where I raised concerns, received assurances, followed up repeatedly, and still watched nothing happen. It felt like speaking into a void, without accountability or meaningful follow-through. San Rafael is different. People listen. They remember. They act. That responsiveness has made an enormous difference in my mother's care. No healthcare review can guarantee another family's experience. People come and go, care teams change, and skilled nursing facilities are inherently transitional places. This review reflects my mother's experience with the people caring for her during this particular period. Within that context, I cannot speak highly enough of them or have greater regard. Yes, there are newer facilities, larger and more institutional SNFs, and facilities with more amenities. After seeing several, and leaving my parents in several, I have learned those things matter far less than whether I can leave someone I love and know that after I walk out the door, she will still be heard, attended to, kept safe, and treated with dignity. Here, my mother is seen. She is known. She is cared for. I cannot stress enough how invaluable that peace of mind is. Truly.

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  Sep 18, 2026

• Google5/5

  My brother, who is my twin, had a cardiac arrest following a few years of less than caring Attention at his previous care facility. He chose to go home where he suffered a cardiac arrest and was transported to Kaiser then suggested San Rafael wellness. I’ve been impressed by the Care and concern of the staff Almost all, especially Mac who keeps me posted on my brothers up or Downs. I congratulate the entire staff for their exceptional care and concern for their patients.

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  Sep 12, 2026

• Google5/5

  They took great care of my family member, who was very ill. He is doing very well now, and a lot of that is due to the care he was given there. He is now in an assisted living facility and continues to improve.

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  Jul 18, 2026

• Google5/5

  The staff is very friendly, caring, and compassionate. The coordination from the hospital stay to the facility was seamless. The staff listened to the family and were very accommodating.

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  Jul 10, 2026

• Google5/5

  My brother received excellent care here and improved so much that he will soon be discharged. The staff is universally kind and helpful. The physical therapy is especially good.

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  Jul 10, 2026

• Google2/5

  Our mother did not have a good experience at this facility. While people were kind, we found it difficult to get information from staff. After two weeks, we saw our mother get worse rather than better and we made the decision to bring her home.

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  Jul 1, 2025

• Google5/5

  My 90 year old mother entered the San Rafael Healthcare & Wellness Center with extremely limited mobility due to spinal fractures resulting from a fall. We found the entire staff at SRH&W to be responsive, kind and compassionate care providers which we so appreciated. We are particularly grateful to Mark and the OT/PT staff who worked tirelessly and patiently to help mom regain her strength and basic mobility during her stay at the facility which enabled her to be discharged to Assisted Living.

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  Apr 30, 2025

• Google4/5

  The staff at San Rafael Healthcare and Wellness Center was dedicated and talented. The PT and OT staff was excellent. They were punctual, extremely knowledgeable and very patient in my rehab. I always felt I was being helped by professionals who cared. They have a very cheerful sitting area in the sun filled outdoor court yard with lots of lovely plants to enjoy, It was a very good place for me to be during my physical rehabilitation period.

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  Sep 24, 2024

• Caring.com3/5

  Kindred Healthcare - Hospice Care Center provide a team of healthcare professionals and volunteers for on-gong support to both patients and family members. This care is provided in the belief that by helping the patient and loved ones accept death as a natural part of life, a measure of peace can be restored to the process of dying. By alleviating the patient's pain and fear, hospice care fosters the spiritual to live, as fully as possible, all the day's of one's life. As a former Director of Social Services at a Sub-acute Skilled Nursing Facility (SNF) in the Marin County I rarely contacted Kindred Healthcare - Hospice Care Center to provide services at the hospital. I found that the staff was very superficial and pushy. Also, this is an agency that is very BIG in the medical profession and provide an array of diverse services. In most cases I would recommend this type of agency to individuals due to the array of diverse services - "A One Stop Shop". Unfortunately, in the case of hospice care I feel you need a very caring and compassionate agency that really specialize in comfort care and I just don't feel this agency meets that criteria.

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  Sep 1, 2011