VI at Palo Alto

Reviews and listings

What families and listing sites say.

Reviews

• Caring.com5/5

  I was at Vi at Palo Alto for rehab. It was so fantastic. It was like being on a cruise. They were wonderful. All the physical therapists, the caregivers were very kind. I had my own room with a great view. The food was fantastic. I was in a wheelchair, but they invited me to the piano. They had a piano. Everybody got together listening to the piano. I'm also a vegetarian. They noticed that I wasn't eating very well, so they asked the nutritionist to talk with me. They were making me special meals of brie sandwiches and all that. They even brought me wine for dinner. The nutritionist, Joanne was a jewel. She came to my room and wanted to know what I would like to eat.

  Read full review

  Resident

  Aug 24, 2024

• Caring.com5/5

  Vi at Palo Alto is my favorite, but I'm looking for a two-bedroom, two-bath with a den, and it was not available for another couple of years. I'd have to live there for a while to say the staff is good enough, but from what I could tell, it was adequate. The facility was excellent. They had housekeeping, extracurricular activities, and nice meals at night. You have to dress up a little bit and you can meet different people and I think that it was very attractive.

  Read full review

  Visitor

  Nov 8, 2023

• Caring.com5/5

  I have a friend in Vi at Palo Alto. She has the best place in the whole community. It's almost a house on the bottom floor, and it has two gardens. She has a place that's like a terrace that goes out to the garden, and then the roadway at the side. I know a lot of different people in the Vi too, but she is the one that got the best deal. She publishes the newsletter for them. She's on the food committee, and the chef just loves her. He wants to put her on salary because she knows the place better than anybody. She's in independent living, and I think she's very happy with the people that take care of everything. Out of all the places I've been to, I think it's the most expensive. I think there are lots of activities. They provide a whole lot of activities under normal situations. They have beautiful grounds. It's like my friend has her own yard because she's on the lowest floor right next to this whole green area. It's very well-landscaped and beautiful. It's in very good shape. It's costly, but they put the money in for it to be beautiful. For me and my friend, it was close to the church we went to. It was also close to where we've lived and were brought up as kids. The hospital is right across the way in the Stanford shopping center area, so that's the one that's the closest to the doctors.

  Read full review

  Family member

  Oct 22, 2021

• Caring.com5/5

  I did an in-person tour at Vi at Palo Alto, but they couldn't let me have a meal there because of the Covid restrictions. No guests are allowed. I only had one tour. I saw the apartment, which is the main thing. I met some of the seniors walking around as I was touring. Everyone seemed very friendly and accommodating. As I walked down the hall and got to meet the people, they all wore masks (staff and people) and they are proud to say that 100% of the staff and 100% of the residents are all vaccinated. That is saying a lot to me. The beautiful thing is once you're in and you pay the entry fee, you're guaranteed the same price all the way up (even if you need the upper levels of care). The more individual care like the skilled nursing and beyond, you're provided all of that at a high quality service up to the time of death with that base price. The only thing that you would pay for is really your monthly payment, which will go up from 3 to 5% a year based on inflation. The other thing is that it's a great place for independent living without the headaches of homeownership. You're also close to all the restaurants and shopping, which is right across the street. You have the art, the music, the intellectual stimulations, the restaurants, the shopping and the hiking, all in one place. All in a nutshell. The staff members are all enthusiastic and very welcoming. The coverage covers one meal a day, but I understand the servings are pretty big. You're right across the street from all the supermarkets and wonderful food stores.

  Read full review

  Visitor

  Jun 19, 2021

• Caring.com5/5

  Vi at Palo Alto was extremely high-end and high-priced. The staff did a good tour and explained everything. It was very professionally done. It's a little too stuffy and high class. They're appealing to Stanford professors. They had a very professional approach. They have lots of facilities, travels, and tours and lots of activities. The sales guy that I talked to was very professional. The facilities are beautiful, very well-maintained, and well-designed.

  Read full review

  Visitor

  Jan 13, 2019

• Caring.com5/5

  Of all the places that we visited, Vi at Palo Alto was the most expensive and the nicest. They had nice rooms with lots of lights. They had nice facilities available for the residents. It was close to Stanford. The parking and valet services were also superb. However, what I did not like was you had to make a reservation for dinner.

  Read full review

  Peter T. · Visitor

  Feb 29, 2016

• Caring.com5/5

  The Vi is a continuing care community, but I can speak only to the Skilled Nursing portion. I was there for a month for rehab after surgery at Stanford. It was excellent! My mom was in a good one on the East Coast, and I was her caregiver and there A LOT so have familiarity with them. The ratio of CNAs to patients at the Vi was much more favorable than what I was used to with Mom's. When I pressed the call button, someone usually answered within a minute, and a CNA or nurse would be in momentarily. They were uniformly caring and competent. The Vi contracts for the OTs and PTs - and I had excellent ones! There was only one substitute PT I didn't care for, but didn't have to see him again. The facility is very attractive, with many outdoor areas (my room looked out at a small courtyard). The Skilled Nursing rooms are smaller than Mom's was, that's my only nit-picky complaint. The food was above average for institutional food. Overall, can highly recommend their Skilled Nursing.

  Read full review

  Sara J. · Resident

  Dec 30, 2015

• Caring.com5/5

  Vi was five stars. I had my spine fused, so I was there for rehab. The staff was outstanding, and the food was wonderful; you order from a menu and get exactly what you want and nothing of what you don't want. After three days at Stamford Hospital, I was moved there, but my insurance only covered the first 20 days, so I had to move or it would have cost me $5,000 a day, and I couldn't afford that. This place is for very wealthy people; their one-bedroom apartments start at $1M. I had physical therapy and occupational therapy, then we went over to assisted living to sing or participate in as many activities as we were able to. They were absolutely wonderful. The place was just spotlessly clean, and they were kind and caring people. I just cannot recommend this place enough. If I could afford it in 20 years, I would move there.

  Read full review

  Visitor

  Dec 10, 2015

• Caring.com4/5

  The facility was clean and had no smell. The staff was fine and accommodating. They had an automobile that brought them to the doctors. They had a beauty shop. I thought it was a fine place to go to and I would recommend them to others.

  Read full review

  Visitor

  Sep 26, 2013

• Caring.com5/5

  The Vi is beautiful, it's wonderful, and elegant. Beautiful swimming pools, tennis courts, it's extremely attractive. If it's me by myself I would be living there. The rooms were big and lovely. I have no criticisms of the place, I thought it was just beautiful. The service, the waitress and the food that we had there are very elegant, I have no complaints. I had dinner with them. The food was very excellent. The problem was my partner, the person I would be sharing a residence with is a vegan. We inquired about that, but they said that they don't provide special diets for diabetics or gluten-free diet. But he's a vegan, and they prepared a special dish for him. They don't have special vegan diet. So that's the big problem. If it weren't for that I would move in right away.

  Read full review

  Visitor

  Sep 26, 2012

• Caring.com5/5

  The Vi (formerly Classic Residence by Hyatt) is an outstanding facility. Of course it's beautiful, well-appointed and staffed. The residents are interesting and friendly and there is a schedule of events that keep people active and involved. The dining facilities are attractive and the food is good. The location, across the street from Stanford University and the Stanford shopping center, is convenient.

  Read full review

  Family member

  Sep 6, 2011

• Caring.com4/5

  I was there as a "tourist" guided by a staff member of the Vi at Palo Alto.One thing that I can't forget is, that everyoe was very friendly. Even the staff members. The atmosphere was a little quiet and also sad. What surprised me the most was, that this "dark" atmosphere seemed to be normal and people get used to live with it, They were all happy, like a big family. At some places the Vi at Palo Alto was very luxuary (Decorations etc.) which is needed in Silicon Valley, which is one of the richest areas of the United States. I give the Vi at Palo Palto not the full 5 stars because of the unpleasant athmosphere at some places. All in all I enjoyed my trip there :)

  Read full review

  Visitor

  Jun 23, 2011

• Caring.com3/5

  The reason I gave the overall facility a "3" instead of a "2" is because of the following: Individually there were some great professionals, in particular the physical and occupational therapists were excellent as well as well as some staff members. The facility if beautiful the food is "5*. What was not satisfactory was the therapy facilities-which were meager - especially in light of the beautiful dining/grand piano room, etc. The staff while individually acceptable did not work as a team. I saw a great amount of delegation to the CNA's and the therapists when the nurses should have been involved. I had to remind the nurses of my meds, my need for my CPR machine, my need for my icing machine (at first I was told they did not operate -then when my doctor informed them to do so it was set up for me), I felt I needed to manage my care when I was in pain, fainting, vomiting, on medication and clearly not at my best. I have since had other rehab experiences to compare the Vi "tier level 1 to a 2nd level tier rehab. This facility although not as beautiful nor the food as gourmet was remarkable. The professionalism of the staff which clearly worked as a team, the facilities for therapy were exceptional, the nurses and the CNA's worked together - no caste system, the physical and occupation therapists were exemplary, I did not have to remind staff for meds or therapy treatment or to hook up any of the devices used for treatment. They followed through with requests, not having to ask over and over again. I do not mean to sound negative on the Vi...like I mentioned there are many good individuals especially the therapists. This is simply my comparison of the care I received at the 2nd facility. I'm ready to go home and feel that I have been provided the resources I need for follow up therapy and care.

  Read full review

  Visitor

  Jun 10, 2011